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Ryan M. Herson, Ph.D.

Affiliations: 
2011 Applied Organizational Psychology Hofstra University, Hempstead, NY, United States 
Area:
Organizational, Marketing Business Administration
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Terri Shapiro grad student 2011 Hofstra University
 (Perspective Taking, Empathy and Problem Solving in Service Failure and Recovery Efforts: The Impact on Customer Satisfaction, Loyalty and Negative Word-of-Mouth.)

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