Elten Briggs, Ph.D.
Affiliations: | 2006 | University of Oklahoma, Norman, OK, United States |
Area:
Marketing Business AdministrationGoogle:
"Elten Briggs"Mean distance: 19430.2
Parents
Sign in to add mentorPatricia J. Daugherty | grad student | 2006 | University of Oklahoma | |
(An examination into the nature of satisfaction formation in a continually delivered business service context.) |
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Publications
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Kemp E, Briggs E, Anaza NA. (2020) The emotional side of organizational decision-making: examining the influence of messaging in fostering positive outcomes for the brand European Journal of Marketing. 54: 1609-1640 |
Briggs E, Deretti S, Kato HT. (2020) Linking organizational service orientation to retailer profitability: Insights from the service-profit chain Journal of Business Research. 107: 271-278 |
Agnihotri R, Yang Z, Briggs E. (2019) Salesperson time perspectives and customer willingness to pay more: roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate Journal of Personal Selling and Sales Management. 39: 138-158 |
Syrdal HA, Briggs E. (2018) Engagement With Social Media Content: A Qualitative Exploration The Journal of Marketing Theory and Practice. 26: 4-22 |
Briggs E, Kalra A, Agnihotri R. (2017) Contrasting effects of salespeople’s emotion appraisal ability in a transaction-oriented environment Journal of Business & Industrial Marketing. 33: 0-0 |
Briggs E, Janakiraman N. (2017) Slogan recall effects on marketplace behaviors: The roles of external search and brand assessment Journal of Business Research. 80: 98-105 |
Briggs E, Landry TD, Daugherty PJ. (2016) A framework of satisfaction for continually delivered business services Journal of Business and Industrial Marketing. 31: 112-122 |
Briggs E, Yang Z, Harmon-Kizer TR, et al. (2016) How do differing community engagement strategies affect consumer responses to a retailer? Journal of Marketing Theory and Practice. 24: 109-127 |
Briggs E, Jaramillo F, Noboa F. (2015) Explicating customer orientation's influence on frontline employee satisfaction Service Industries Journal. 35: 133-151 |
Arnold T, Briggs E, Landry T, et al. (2013) The development of core retailer community functions Journal of Marketing Theory and Practice. 21: 243-255 |