Anthony H. Kerr, Ph.D.
Affiliations: | 2004 | Louisiana State University, Baton Rouge, LA, United States |
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Marketing Business AdministrationGoogle:
"Anthony Kerr"Mean distance: 17811
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Sign in to add mentorAbhijit Biswas | grad student | 2004 | Louisiana State | |
(Service recovery and the elusive paradox: An examination of the effects of magnitude of service failure, service failure responsiveness, service guarantee and additional recovery effort on service recovery outcomes.) |
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