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Eileen A. Wall, Ph.D.

Affiliations: 
2003 Texas A & M University, College Station, TX, United States 
Area:
Marketing Business Administration
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Leonard L. Berry grad student 2003 Texas A & M
 (The dual impact of the physical environment on service customers and employees.)

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Publications

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Wall EA, Berry LL. (2007) The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality Cornell Hotel and Restaurant Administration Quarterly. 48: 59-69
Berry LL, Wall EA, Carbone LP. (2006) Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing Academy of Management Perspectives. 20: 43-57
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