Ayse B. Elmadag, Ph.D.
Affiliations: | 2006 | The University of Alabama, Tuscaloosa, AL |
Area:
Marketing Business Administration, Industrial PsychologyGoogle:
"Ayse Elmadag"Mean distance: 42746.4
Parents
Sign in to add mentor| Alexander E. Ellinger | grad student | 2006 | University of Alabama | |
| (Managing frontline service employee motivation: Influences on work-related outcomes and customer experiences.) | ||||
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Publications
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| Okan M, Elmadag AB, İdemen E. (2020) Frontline employee age and customer mistreatment: a meta-analysis Journal of Services Marketing |
| Okan M, Elmadag AB. (2020) Witnessing verbal aggression: role of customers’ self-conscious emotions Journal of Services Marketing. 34: 253-268 |
| Elmadağ AB, Ellinger AE. (2018) Alleviating job stress to improve service employee work affect: the influence of rewarding Service Business. 12: 121-141 |
| Elmadaǧ AB, Ellinger AE, Franke GR. (2008) Antecedents and consequences of frontline service employee commitment to service quality Journal of Marketing Theory and Practice. 16: 95-110 |
| Ellinger AE, Ketchen DJ, Hult GTM, et al. (2008) Market orientation, employee development practices, and performance in logistics service provider firms Industrial Marketing Management. 37: 353-366 |
| Tokman M, Elmadag AB, Uray N, et al. (2007) Exploring the development of supply chain international joint ventures International Journal of Physical Distribution and Logistics Management. 37: 442-453 |
| Ellinger AE, Elmadağ AB, Ellinger AD. (2007) An Examination of Organizations' Frontline Service Employee Development Practices. Human Resource Development Quarterly. 18: 293-314 |