| Year |
Citation |
Score |
| 2020 |
Yang B, Mattila AS. Consumer responses to savings message framing. Annals of Tourism Research. 84: 102998. PMID 32834231 DOI: 10.1016/J.Annals.2020.102998 |
0.331 |
|
| 2020 |
Choi S, Choi C, Mattila AS. Are All Smiles Perceived Equal? The Role of Service Provider’s Gender Service Science. 12: 1-7. DOI: 10.1287/Serv.2019.0252 |
0.478 |
|
| 2020 |
Fan A, Mattila AS. Touch Versus Tech in Service Encounters Cornell Hospitality Quarterly. DOI: 10.1177/1938965520957282 |
0.435 |
|
| 2020 |
Gao Y(, Wu L, Shin J, Mattila AS. Visual Design, Message Content, and Benefit Type: The Case of A Cause-Related Marketing Campaign Journal of Hospitality & Tourism Research. 44: 761-779. DOI: 10.1177/1096348020911444 |
0.37 |
|
| 2020 |
McGinley S, Mattila AS, Self TT. Deciding To Stay: A Study in Hospitality Managerial Grit Journal of Hospitality & Tourism Research. 44: 858-869. DOI: 10.1177/1096348020909537 |
0.372 |
|
| 2020 |
Grégoire Y, Mattila AS. Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence: Journal of Service Research. DOI: 10.1177/1094670520958073 |
0.38 |
|
| 2020 |
Hwang Y, Su N, Mattila A. The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues International Journal of Contemporary Hospitality Management. 32: 1227-1246. DOI: 10.1108/Ijchm-05-2019-0422 |
0.32 |
|
| 2020 |
Hwang Y, Mattila AS. The impact of customer compassion on face-to-face and online complaints Journal of Hospitality Marketing & Management. 29: 848-868. DOI: 10.1080/19368623.2020.1711546 |
0.419 |
|
| 2020 |
Golmohammadi A, Mattila AS, Gauri DK. Negative online reviews and consumers’ service consumption Journal of Business Research. 116: 27-36. DOI: 10.1016/J.Jbusres.2020.05.004 |
0.516 |
|
| 2020 |
Luo A, Mattila AS. Discrete emotional responses and face-to-face complaining: The joint effect of service failure type and culture International Journal of Hospitality Management. 90: 102613. DOI: 10.1016/J.Ijhm.2020.102613 |
0.442 |
|
| 2020 |
Yang C, Chen Y, Zhao Roy X, Mattila AS. Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention International Journal of Hospitality Management. 89: 102591. DOI: 10.1016/J.Ijhm.2020.102591 |
0.433 |
|
| 2020 |
Hwang Y, Gao L, Mattila AS. What recovery options to offer for loyalty reward program members: Dollars vs. Miles? International Journal of Hospitality Management. 87: 102496. DOI: 10.1016/J.Ijhm.2020.102496 |
0.455 |
|
| 2020 |
Jung IN, Sharma A, Mattila AS. Exploring employees’ perceptions of costs and benefits of unionization in the hospitality industry International Journal of Hospitality Management. 87: 102465. DOI: 10.1016/J.Ijhm.2020.102465 |
0.372 |
|
| 2020 |
Su N, Mattila AS. Does gender bias exist? The impact of gender congruity on consumer’s Airbnb booking intention and the mediating role of trust International Journal of Hospitality Management. 89: 102405. DOI: 10.1016/J.Ijhm.2019.102405 |
0.315 |
|
| 2020 |
Yang B, Mattila AS. “Chef recommended” or “most popular”? Cultural differences in customer preference for recommendation labels International Journal of Hospitality Management. 86: 102390. DOI: 10.1016/J.Ijhm.2019.102390 |
0.356 |
|
| 2020 |
Denizci Guillet B, Mattila A, Gao L. The effects of choice set size and information filtering mechanisms on online hotel booking International Journal of Hospitality Management. 87: 102379. DOI: 10.1016/J.Ijhm.2019.102379 |
0.305 |
|
| 2020 |
Yang B, Mattila AS. How rational thinking style affects sales promotion effectiveness International Journal of Hospitality Management. 84: 102335. DOI: 10.1016/J.Ijhm.2019.102335 |
0.355 |
|
| 2020 |
Chen F, Liu SQ, Mattila AS. Bragging and humblebragging in online reviews Annals of Tourism Research. 80: 102849. DOI: 10.1016/J.Annals.2019.102849 |
0.332 |
|
| 2019 |
Shin J, Mattila AS. Healthy Taste of High Status: Signaling Status at Restaurants Cornell Hospitality Quarterly. 61: 40-52. DOI: 10.1177/1938965519877807 |
0.386 |
|
| 2019 |
McGinley S, Mattila AS. Overcoming Job Insecurity: Examining Grit as a Predictor Cornell Hospitality Quarterly. 61: 199-212. DOI: 10.1177/1938965519877805 |
0.316 |
|
| 2019 |
Choi S, Mattila AS, Quadri-Felitti D. Donation appeals rewarding fitness in the context of CSR initiatives Journal of Services Marketing. 33: 160-167. DOI: 10.1108/Jsm-12-2017-0421 |
0.466 |
|
| 2019 |
Ozanne M, Liu SQ, Mattila AS. Are attractive reviewers more persuasive? Examining the role of physical attractiveness in online reviews Journal of Consumer Marketing. 36: 728-739. DOI: 10.1108/Jcm-02-2017-2096 |
0.34 |
|
| 2019 |
Ozanne M, Tews MJ, Mattila AS. Are tattoos still a taboo? International Journal of Contemporary Hospitality Management. 31: 874-889. DOI: 10.1108/Ijchm-09-2017-0565 |
0.455 |
|
| 2019 |
Cho CH, Mattila A, Bordi P, Kwon E. It tastes better when Bach meets red: the role of music and plate color on food evaluation British Food Journal. 122: 14-25. DOI: 10.1108/Bfj-02-2018-0100 |
0.334 |
|
| 2019 |
Fan A, Wu L(, Miao L, Mattila AS. When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal Journal of Hospitality Marketing & Management. 29: 269-290. DOI: 10.1080/19368623.2019.1639095 |
0.339 |
|
| 2019 |
Fan A, Almanza B, Mattila AS, Ge L, Her E. Are vegetarian customers more “green”? Journal of Foodservice Business Research. 22: 467-482. DOI: 10.1080/15378020.2019.1637221 |
0.348 |
|
| 2019 |
Fan A, Wu L, Mattila AS, Yang W. The Joint Impacts of need for Status and Mobile Apps’ Social Visibility on Hotel Customers’ Behavioral Intentions International Journal of Hospitality & Tourism Administration. 1-21. DOI: 10.1080/15256480.2019.1650687 |
0.526 |
|
| 2019 |
Choi C, Choi S, Mattila AS. The role of reference prices in the lodging industry: the moderating effect of an individual’s psychological state Journal of Travel & Tourism Marketing. 36: 511-520. DOI: 10.1080/10548408.2019.1583626 |
0.353 |
|
| 2019 |
Liu SQ, Choi S, Mattila AS. Love is in the menu: Leveraging healthy restaurant brands with handwritten typeface Journal of Business Research. 98: 289-298. DOI: 10.1016/J.Jbusres.2019.02.022 |
0.435 |
|
| 2019 |
Choi S, Liu SQ, Mattila AS. “How may i help you?” Says a robot: Examining language styles in the service encounter International Journal of Hospitality Management. 82: 32-38. DOI: 10.1016/J.Ijhm.2019.03.026 |
0.384 |
|
| 2019 |
Shin J, Mattila AS. In search of diners responsive to health cues: Insights from U.S. consumers International Journal of Hospitality Management. 82: 260-269. DOI: 10.1016/J.Ijhm.2018.10.008 |
0.329 |
|
| 2019 |
Liu SQ, Mattila AS. Apple Pay: Coolness and embarrassment in the service encounter International Journal of Hospitality Management. 78: 268-275. DOI: 10.1016/J.Ijhm.2018.09.009 |
0.496 |
|
| 2019 |
Gao Y(, Mattila AS. The social influence of other consumers on consumers’ reward donations International Journal of Hospitality Management. 77: 504-511. DOI: 10.1016/J.Ijhm.2018.08.014 |
0.363 |
|
| 2019 |
Hwang Y, Mattila AS. Feeling left out and losing control: The interactive effect of social exclusion and gender on brand attitude International Journal of Hospitality Management. 77: 303-310. DOI: 10.1016/J.Ijhm.2018.07.010 |
0.346 |
|
| 2019 |
Mattila AS. A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) International Journal of Hospitality Management. 76: 10-12. DOI: 10.1016/J.Ijhm.2018.06.007 |
0.3 |
|
| 2019 |
Shuqair S, Pinto DC, Mattila AS. Benefits of authenticity: Post-failure loyalty in the sharing economy Annals of Tourism Research. 78: 102741. DOI: 10.1016/J.Annals.2019.06.008 |
0.432 |
|
| 2018 |
Choi S, Mattila AS. The Effect of Experience Congruity on Repurchase Intention: The Moderating Role of Public Commitment Service Science. 10: 124-138. DOI: 10.1287/Serv.2017.0203 |
0.313 |
|
| 2018 |
Shin J, Mattila AS. When Pizza Doesn’t Sound as Good as Usual: Restrained Versus Unrestrained Eaters’ Responses to Gluten-Free Menu Items Cornell Hospitality Quarterly. 59: 397-410. DOI: 10.1177/1938965518762842 |
0.323 |
|
| 2018 |
Liu SQ, Mattila AS, Bolton LE. Selling Painful Yet Pleasurable Service Offerings Journal of Service Research. 21: 336-352. DOI: 10.1177/1094670518770044 |
0.428 |
|
| 2018 |
Hwang Y, Mattila AS. Spillover Effects of Status Demotion on Customer Reactions to Loyalty Reward Promotions: The Role of Need for Status and Exclusivity Journal of Travel Research. 58: 1302-1316. DOI: 10.1177/0047287518807576 |
0.363 |
|
| 2018 |
Blodgett JG, Bakir A, Mattila AS, Trujillo A, Quintanilla C, Elmadağ AB. Cross-national differences in complaint behavior: cultural or situational? Journal of Services Marketing. 32: 913-924. DOI: 10.1108/Jsm-12-2017-0413 |
0.392 |
|
| 2018 |
Shin J, Hwang Y, Mattila AS. Dining alone? Solo consumers’ self-esteem and incidental similarity Journal of Services Marketing. 32: 767-776. DOI: 10.1108/Jsm-06-2017-0213 |
0.424 |
|
| 2018 |
Liu SQ, Ozanne M, Mattila AS. Does expressing subjectivity in online reviews enhance persuasion? Journal of Consumer Marketing. 35: 403-413. DOI: 10.1108/Jcm-02-2017-2109 |
0.371 |
|
| 2018 |
Qiu S(, Li M, Mattila AS, Yang W. Managing the face in service failure: the moderation effect of social presence International Journal of Contemporary Hospitality Management. 30: 1314-1331. DOI: 10.1108/Ijchm-06-2016-0315 |
0.613 |
|
| 2018 |
Fan A, Shen H, Wu L, Mattila AS, Bilgihan A. Whom do we trust? Cultural differences in consumer responses to online recommendations International Journal of Contemporary Hospitality Management. 30: 1508-1525. DOI: 10.1108/Ijchm-01-2017-0050 |
0.386 |
|
| 2018 |
Jang JK, Mattila AS. The effect of core menu attribute, green menu background, and gender on consumers’ attitudes toward korean dishes Journal of Foodservice Business Research. 22: 37-49. DOI: 10.1080/15378020.2018.1546073 |
0.344 |
|
| 2018 |
Hwang Y, Shin J, Mattila AS. So private, yet so public: The impact of spatial distance, other diners, and power on solo dining experiences Journal of Business Research. 92: 36-47. DOI: 10.1016/J.Jbusres.2018.07.004 |
0.364 |
|
| 2018 |
Liu SQ, Bogicevic V, Mattila AS. Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace Journal of Business Research. 89: 47-56. DOI: 10.1016/J.Jbusres.2018.04.007 |
0.495 |
|
| 2018 |
Hwang Y, Choi S, Mattila AS. The role of dialecticism and reviewer expertise in consumer responses to mixed reviews International Journal of Hospitality Management. 69: 49-55. DOI: 10.1016/J.Ijhm.2017.10.009 |
0.32 |
|
| 2018 |
Tassiello V, Viglia G, Mattila AS. How handwriting reduces negative online ratings Annals of Tourism Research. 73: 171-179. DOI: 10.1016/J.Annals.2018.05.007 |
0.345 |
|
| 2017 |
Ozanne M, Cueva Navas A, Mattila AS, Van Hoof HB. An Investigation Into Facebook “Liking” Behavior An Exploratory Study Social Media + Society. 3: 205630511770678. DOI: 10.1177/2056305117706785 |
0.335 |
|
| 2017 |
Kim MG, Yang H, Mattila AS. The Impact of Customer Loyalty and Restaurant Sanitation Grades on Revisit Intention and the Importance of Narrative Information: The Case of New York Restaurant Sanitation Grading System Cornell Hospitality Quarterly. 59: 275-284. DOI: 10.1177/1938965517744075 |
0.351 |
|
| 2017 |
Choi C, Mattila AS, Upneja A. The Effect of Assortment Pricing on Choice and Satisfaction: The Moderating Role of Consumer Characteristics Cornell Hospitality Quarterly. 59: 6-14. DOI: 10.1177/1938965517730315 |
0.409 |
|
| 2017 |
Choi C, Joe SJ, Mattila AS. Reference Price and Its Asymmetric Effects on Price Evaluations: The Moderating Role of Gender Cornell Hospitality Quarterly. 59: 189-194. DOI: 10.1177/1938965517719266 |
0.392 |
|
| 2017 |
Wu L, Gao Y(, Mattila AS. The Impact of Fellow Consumers’ Presence, Appeal Type, and Action Observability on Consumers’ Donation Behaviors Cornell Hospitality Quarterly. 58: 203-213. DOI: 10.1177/1938965516686111 |
0.367 |
|
| 2017 |
Assaf AG, Josiassen A, Ahn JS, Mattila AS. Advertising spending, firm performance, and the moderating impact of CSR Tourism Economics. 23: 1484-1495. DOI: 10.1177/1354816617704739 |
0.383 |
|
| 2017 |
Choi C, Mattila AS. The Effects of Internal and External Reference Prices on Travelers’ Price Evaluations Journal of Travel Research. 57: 1068-1077. DOI: 10.1177/0047287517735910 |
0.409 |
|
| 2017 |
Hwang Y, Mattila AS. Is It My Luck or Loyalty? The Role of Culture on Customer Preferences for Loyalty Reward Types Journal of Travel Research. 57: 769-778. DOI: 10.1177/0047287517718353 |
0.368 |
|
| 2017 |
Song M, Noone BM, Mattila AS. A Tale of Two Cultures: Consumer Reactance and Willingness to Book Fenced Rates Journal of Travel Research. 57: 707-726. DOI: 10.1177/0047287517713722 |
0.384 |
|
| 2017 |
Kwon E, Mattila A. Comparing benefit- and attribute-based menu assortments: an exploratory study Journal of Service Theory and Practice. 27: 87-101. DOI: 10.1108/Jstp-02-2015-0030 |
0.385 |
|
| 2017 |
Shin H, Casidy R, Mattila AS. Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives Services Marketing Quarterly. 39: 1-21. DOI: 10.1080/15332969.2017.1398021 |
0.498 |
|
| 2017 |
Tsionas E, Assaf AG, Gillen D, Mattila AS. Modeling technical and service efficiency Transportation Research Part B: Methodological. 96: 113-125. DOI: 10.1016/J.Trb.2016.11.010 |
0.45 |
|
| 2017 |
Gao Y(, Mattila AS. The impact of stereotyping on consumers' food choices Journal of Business Research. 81: 80-85. DOI: 10.1016/J.Jbusres.2017.08.012 |
0.365 |
|
| 2017 |
Liu SQ, Mattila AS. Airbnb: Online targeted advertising, sense of power, and consumer decisions International Journal of Hospitality Management. 60: 33-41. DOI: 10.1016/J.Ijhm.2016.09.012 |
0.416 |
|
| 2016 |
Mattila AS, Gao YL. An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research International Journal of Revenue Management. 9: 175-185. DOI: 10.1504/Ijrm.2016.077019 |
0.38 |
|
| 2016 |
Kim Y, Kim M, Mattila AS. Corporate Social Responsibility and Equity-Holder Risk in the Hospitality Industry Cornell Hospitality Quarterly. 58: 81-93. DOI: 10.1177/1938965516649052 |
0.338 |
|
| 2016 |
Liu SQ, Mattila AS. Effective Communication Strategies for Store Remodeling Cornell Hospitality Quarterly. 57: 411-420. DOI: 10.1177/1938965515625127 |
0.431 |
|
| 2016 |
Yang W, Zhang L, Mattila AS. Luxe for Less: How Do Consumers React to Luxury Hotel Price Promotions? The Moderating Role of Consumers’ Need for Status Cornell Hospitality Quarterly. 57: 82-92. DOI: 10.1177/1938965515580133 |
0.564 |
|
| 2016 |
Yang W, Mattila AS. The Impact of Status Seeking on Consumers’ Word of Mouth and Product Preference—A Comparison Between Luxury Hospitality Services and Luxury Goods Journal of Hospitality & Tourism Research. 41: 3-22. DOI: 10.1177/1096348013515920 |
0.609 |
|
| 2016 |
Choi S, Mattila AS, Van Hoof HB, Quadri-Felitti D. The Role of Power and Incentives in Inducing Fake Reviews in the Tourism Industry Journal of Travel Research. 56: 975-987. DOI: 10.1177/0047287516677168 |
0.31 |
|
| 2016 |
Zhang L, Wu L(, Mattila AS. Online Reviews: The Role of Information Load and Peripheral Factors Journal of Travel Research. 55: 299-310. DOI: 10.1177/0047287514559032 |
0.352 |
|
| 2016 |
Liu SQ, Mattila AS. The influence of a “green” loyalty program on service encounter satisfaction Journal of Services Marketing. 30: 576-585. DOI: 10.1108/Jsm-09-2015-0298 |
0.445 |
|
| 2016 |
Fan A, Wu L(, Mattila AS. Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context? Journal of Services Marketing. 30: 713-723. DOI: 10.1108/Jsm-07-2015-0225 |
0.482 |
|
| 2016 |
Mattila AS, Wu L, Choi C. Powerful or powerless customers: the influence of gratitude on engagement with CSR Journal of Services Marketing. 30: 519-528. DOI: 10.1108/Jsm-07-2014-0233 |
0.383 |
|
| 2016 |
Anaya GJ, Miao L, Mattila AS, Almanza B. Consumer envy during service encounters Journal of Services Marketing. 30: 359-372. DOI: 10.1108/Jsm-03-2015-0121 |
0.522 |
|
| 2016 |
Wu L, Han R, Mattila AS. A double whammy effect of ethnicity and gender on consumer responses to management level service failures Journal of Service Management. 27: 339-359. DOI: 10.1108/Josm-03-2014-0092 |
0.478 |
|
| 2016 |
Yang W, Mattila AS. Why do we buy luxury experiences? International Journal of Contemporary Hospitality Management. 28: 1848-1867. DOI: 10.1108/Ijchm-11-2014-0579 |
0.57 |
|
| 2016 |
Hanks L, Line ND, Mattila AS. The Impact of Self-Service Technology and the Presence of Others on Cause-Related Marketing Programs in Restaurants Journal of Hospitality Marketing and Management. 25: 547-562. DOI: 10.1080/19368623.2015.1046536 |
0.645 |
|
| 2016 |
Fan A, Wu L(, Mattila AS. Gender differences in the intentions to voice complaints across different service failure modes Journal of Foodservice Business Research. 1-11. DOI: 10.1080/15378020.2016.1229091 |
0.442 |
|
| 2016 |
Hanks L, Mattila AS. Consumer response to organic food in restaurants: A serial mediation analysis Journal of Foodservice Business Research. 19: 109-121. DOI: 10.1080/15378020.2016.1129228 |
0.563 |
|
| 2016 |
Qiu L, Cranage D, Mattila AS. How anchoring and self-confidence level influence perceived saving on tensile price claim framing Journal of Revenue and Pricing Management. 15: 138-152. DOI: 10.1057/Rpm.2015.49 |
0.415 |
|
| 2016 |
Gao YL, Mattila AS, Lee S. A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research International Journal of Hospitality Management. 54: 107-115. DOI: 10.1016/J.Ijhm.2016.01.010 |
0.427 |
|
| 2016 |
Gao YL, Mattila AS. The Impact of Option Popularity, Social Inclusion/Exclusion, and Self-affirmation on Consumers’ Propensity to Choose Green Hotels Journal of Business Ethics. 136: 575-585. DOI: 10.1007/S10551-014-2536-6 |
0.348 |
|
| 2015 |
Qing Liu S, Mattila AS. Using Comparative Advertising to Promote Technology-Based Hospitality Services Cornell Hospitality Quarterly. 57: 162-171. DOI: 10.1177/1938965516630424 |
0.454 |
|
| 2015 |
Choi C, Mattila AS. The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors: The Moderating Role of Sense of Power Cornell Hospitality Quarterly. 57: 211-218. DOI: 10.1177/1938965515619228 |
0.433 |
|
| 2015 |
Liu SQ, Mattila AS. “I Want to Help” versus “I Am Just Mad”: How Affective Commitment Influences Customer Feedback Decisions Cornell Hospitality Quarterly. 56: 213-222. DOI: 10.1177/1938965515570939 |
0.504 |
|
| 2015 |
Kwon E, Mattila AS. The Effect of Self–Brand Connection and Self-Construal on Brand Lovers’ Word of Mouth (WOM) Cornell Hospitality Quarterly. 56: 427-435. DOI: 10.1177/1938965514566071 |
0.345 |
|
| 2015 |
Wang CY, Mattila AS. The Impact of Servicescape Cues on Consumer Prepurchase Authenticity Assessment and Patronage Intentions to Ethnic Restaurants Journal of Hospitality and Tourism Research. 39: 346-372. DOI: 10.1177/1096348013491600 |
0.646 |
|
| 2015 |
Wu L, Mattila AS, Wang CY, Hanks L. The Impact of Power on Service Customers’ Willingness to Post Online Reviews Journal of Service Research. 19: 224-238. DOI: 10.1177/1094670516630623 |
0.722 |
|
| 2015 |
Zhang L, Mattila AS. An examination of corporate social responsibility and processing fluency in a service context Journal of Services Marketing. 29: 103-111. DOI: 10.1108/Jsm-11-2013-0307 |
0.504 |
|
| 2015 |
Nyheim P, Xu S, Zhang L, Mattila AS. Predictors of avoidance towards personalization of restaurant smartphone advertising: A study from the Millennials’ perspective Journal of Hospitality and Tourism Technology. 6: 145-159. DOI: 10.1108/Jhtt-07-2014-0026 |
0.398 |
|
| 2015 |
Ro H, Mattila AS. Silent Voices: Nonbehavioral Reactions to Service Failures Services Marketing Quarterly. 36: 95-111. DOI: 10.1080/15332969.2015.1014230 |
0.473 |
|
| 2015 |
McGinley S, Zhang L, Mattila A, O’Neill J. Attraction to Hospitality Companies: How Processing Fluency Moderates Value Fit Journal of Human Resources in Hospitality and Tourism. 14: 25-44. DOI: 10.1080/15332845.2014.904171 |
0.349 |
|
| 2015 |
Choi C, Jeong M, Mattila AS. Revenue management in the context of movie theaters: Is it fair Journal of Revenue and Pricing Management. 14: 72-83. DOI: 10.1057/Rpm.2014.30 |
0.384 |
|
| 2015 |
Bolton LE, Mattila AS. How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships? Journal of Retailing. 91: 140-153. DOI: 10.1016/J.Jretai.2014.10.001 |
0.485 |
|
| 2015 |
Andreu L, Casado-Díaz AB, Mattila AS. Effects of message appeal and service type in CSR communication strategies Journal of Business Research. 68: 1488-1495. DOI: 10.1016/J.Jbusres.2015.01.039 |
0.466 |
|
| 2015 |
Wang CY, Miao L, Mattila AS. Customer responses to intercultural communication accommodation strategies in hospitality service encounters International Journal of Hospitality Management. 51: 96-104. DOI: 10.1016/J.Ijhm.2015.09.001 |
0.636 |
|
| 2015 |
Dai WD, Mao ZE, Zhao XR, Mattila AS. How does social capital influence the hospitality firm's financial performance? The moderating role of entrepreneurial activities International Journal of Hospitality Management. 51: 42-55. DOI: 10.1016/J.Ijhm.2015.08.011 |
0.358 |
|
| 2015 |
Wu L, Fan AA, Mattila AS. Wearable technology in service delivery processes: The gender-moderated technology objectification effect International Journal of Hospitality Management. 51: 1-7. DOI: 10.1016/J.Ijhm.2015.08.010 |
0.428 |
|
| 2015 |
Wu L, Mattila AS, Hanks L. Investigating the impact of surprise rewards on consumer responses International Journal of Hospitality Management. 50: 27-35. DOI: 10.1016/J.Ijhm.2015.07.004 |
0.616 |
|
| 2015 |
Peng J, Zhao X, Mattila AS. Improving service management in budget hotels International Journal of Hospitality Management. 49: 139-148. DOI: 10.1016/J.Ijhm.2015.06.005 |
0.504 |
|
| 2015 |
George Assaf A, Josiassen A, Mattila AS, Kneževic Cvelbar L. Does advertising spending improve sales performance? International Journal of Hospitality Management. 48: 161-166. DOI: 10.1016/J.Ijhm.2015.04.014 |
0.373 |
|
| 2015 |
Liu SQ, Mattila AS. Ethnic dining: Need to belong, need to be unique, and menu offering International Journal of Hospitality Management. 49: 1-7. DOI: 10.1016/J.Ijhm.2015.04.010 |
0.446 |
|
| 2015 |
Fan A, Mattila AS, Zhao X. How does social distance impact customers' complaint intentions? A cross-cultural examination International Journal of Hospitality Management. 47: 35-42. DOI: 10.1016/J.Ijhm.2015.03.001 |
0.415 |
|
| 2014 |
Kandampully J, Keating BW, Kim BC(, Mattila AS, Solnet D. Service Research in the Hospitality Literature: Insights from a Systematic Review Cornell Hospitality Quarterly. 55: 287-299. DOI: 10.1177/1938965514536778 |
0.433 |
|
| 2014 |
Zhao X(, Mattila AS, Ngan NN. The Impact of Frontline Employees’ Work–Family Conflict on Customer Satisfaction: The Mediating Role of Exhaustion and Emotional Displays Cornell Hospitality Quarterly. 55: 422-432. DOI: 10.1177/1938965513517172 |
0.373 |
|
| 2014 |
Mattila AS, Choi C. An Analysis of Consumers' Reactions to Travel Websites' Discrimination by Computer Platform Cornell Hospitality Quarterly. 55: 210-215. DOI: 10.1177/1938965513509879 |
0.336 |
|
| 2014 |
Hanks L, Mattila AS. The Impact of Gender and Prepurchase Mood on Consumer Guilt after a Travel Purchase Journal of Travel Research. 53: 625-637. DOI: 10.1177/0047287513506296 |
0.622 |
|
| 2014 |
Choi C, Mattila AS. The effects of promotion framing on consumers' price perceptions: The moderating role of a personal sense of power Journal of Service Management. 25: 149-160. DOI: 10.1108/Josm-11-2012-0234 |
0.449 |
|
| 2014 |
Zhang L, Nyheim P, Mattila AS. The effect of power and gender on technology acceptance Journal of Hospitality and Tourism Technology. 5: 299-314. DOI: 10.1108/Jhtt-03-2014-0008 |
0.319 |
|
| 2014 |
Bujisic M, (Laurie) Wu L, Mattila A, Bilgihan A. Not all smiles are created equal International Journal of Contemporary Hospitality Management. 26: 293-306. DOI: 10.1108/Ijchm-10-2012-0181 |
0.484 |
|
| 2014 |
Yang W, Mattila AS. Do affluent customers care when luxury brands go mass?: The role of product type and status seeking on luxury brand attitude International Journal of Contemporary Hospitality Management. 26: 526-543. DOI: 10.1108/Ijchm-03-2013-0124 |
0.621 |
|
| 2014 |
Mattila A, Hanks L, Wang C. Others service experiences: emotions, perceived justice, and behavior European Journal of Marketing. 48: 552-571. DOI: 10.1108/Ejm-04-2012-0201 |
0.75 |
|
| 2014 |
Kim MG, Lee CH, Mattila AS. Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty Journal of Hospitality Marketing and Management. 23: 885-906. DOI: 10.1080/19368623.2014.896762 |
0.464 |
|
| 2014 |
Gao Y, Mattila AS. Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive International Journal of Hospitality Management. 42: 20-31. DOI: 10.1016/J.Ijhm.2014.06.003 |
0.534 |
|
| 2014 |
McGinley S, O'Neill J, Damaske S, Mattila AS. A grounded theory approach to developing a career change model in hospitality International Journal of Hospitality Management. 38: 89-98. DOI: 10.1016/J.Ijhm.2014.01.003 |
0.31 |
|
| 2014 |
Wu L, Mattila AS, Han J. Territoriality revisited: Other customer's perspective International Journal of Hospitality Management. 38: 48-56. DOI: 10.1016/J.Ijhm.2013.12.001 |
0.446 |
|
| 2013 |
Miao L, Mattila AS. The Impact of Other Customers on Customer Experiences: A Psychological Distance Perspective Journal of Hospitality and Tourism Research. 37: 77-99. DOI: 10.1177/1096348011425498 |
0.469 |
|
| 2013 |
Mattila AS, Hanks L, Zhang L. Existential Guilt and Preferential Treatment: The Case of an Airline Upgrade Journal of Travel Research. 52: 591-599. DOI: 10.1177/0047287513478504 |
0.615 |
|
| 2013 |
Mattila AS. Corporate volunteering programs and consumer perceptions: An information processing perspective Journal of Services Marketing. 27: 572-578. DOI: 10.1108/Jsm-06-2012-0096 |
0.355 |
|
| 2013 |
Kim MG, Mattila AS. Does a surprise strategy need words? The effect of explanations for a surprise strategy on customer delight and expectations Journal of Services Marketing. 27: 361-370. DOI: 10.1108/Jsm-01-2012-0008 |
0.489 |
|
| 2013 |
Mattila AS, Andreau L, Hanks L, Kim EE. The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"? International Journal of Retail and Distribution Management. 41: 45-60. DOI: 10.1108/09590551311288166 |
0.631 |
|
| 2013 |
Miao L, Mattila AS. Impulse Buying in Restaurant Food Consumption Journal of Foodservice Business Research. 16: 448-467. DOI: 10.1080/15378020.2013.850379 |
0.338 |
|
| 2013 |
Ro H, Lee S, Mattila AS. An Affective Image Positioning of Las Vegas Hotels Journal of Quality Assurance in Hospitality and Tourism. 14: 201-217. DOI: 10.1080/1528008X.2013.802577 |
0.395 |
|
| 2013 |
Boo HC, Mattila AS, Tan CY. Effectiveness of recovery actions on deviant customer behavior-The moderating role of gender International Journal of Hospitality Management. 35: 180-192. DOI: 10.1016/J.Ijhm.2013.06.005 |
0.764 |
|
| 2013 |
Heo CY, Lee S, Mattila A, Hu C. Restaurant revenue management: Do perceived capacity scarcity and price differences matter? International Journal of Hospitality Management. 35: 316-326. DOI: 10.1016/J.Ijhm.2013.05.007 |
0.458 |
|
| 2013 |
Zhao Roy XR, Mattila AS. Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction International Journal of Hospitality Management. 33: 310-315. DOI: 10.1016/J.Ijhm.2012.10.001 |
0.399 |
|
| 2013 |
Wu L(, Mattila A. Investigating consumer embarrassment in service interactions International Journal of Hospitality Management. 33: 196-202. DOI: 10.1016/J.Ijhm.2012.08.003 |
0.52 |
|
| 2013 |
Yang W, Mattila AS, Hou Y. The effect of regulatory focus and delay type on consumers' reactions to delay International Journal of Hospitality Management. 32: 113-120. DOI: 10.1016/J.Ijhm.2012.05.001 |
0.584 |
|
| 2012 |
Zhang L, Jansen BJ, Mattila AS. A branding model for web search engines International Journal of Internet Marketing and Advertising. 7: 195-216. DOI: 10.1504/Ijima.2012.047424 |
0.318 |
|
| 2012 |
Xiao q, O'Neill JW, Mattila AS. The role of hotel owners: The influence of corporate strategies on hotel performance International Journal of Contemporary Hospitality Management. 24: 122-139. DOI: 10.1108/09596111211197836 |
0.389 |
|
| 2012 |
Mattila AS, Hanks L. Antecedents to participation in corporate social responsibility programs Journal of Service Management. 23: 664-676. DOI: 10.1108/09564231211269829 |
0.627 |
|
| 2012 |
Hanks L, Mattila AS. Verifying the hedonic vs. utilitarian consumer attitudes categorization: The case of spas and salons Managing Leisure. 17: 47-53. DOI: 10.1080/13606719.2011.638201 |
0.648 |
|
| 2012 |
Mattila AS, Hanks L. Time Styles and Waiting in Crowded Service Environments Journal of Travel and Tourism Marketing. 29: 327-334. DOI: 10.1080/10548408.2012.674870 |
0.6 |
|
| 2012 |
Mattila AS, Choi S. Societal Norms, Need for Closure, and Service Recovery Journal of International Consumer Marketing. 24: 356-371. DOI: 10.1080/08961530.2012.741479 |
0.503 |
|
| 2012 |
Li C, Fock H, Mattila AS. The Role of Cultural Tightness-Looseness in the Ethics of Service Recovery Journal of Global Marketing. 25: 3-16. DOI: 10.1080/08911762.2012.697379 |
0.508 |
|
| 2012 |
Yang W, Mattila AS. The role of tie strength on consumer dissatisfaction responses International Journal of Hospitality Management. 31: 399-404. DOI: 10.1016/J.Ijhm.2011.06.015 |
0.614 |
|
| 2012 |
Kim EEK, Kang J, Mattila AS. The impact of prevention versus promotion hope on CSR activities International Journal of Hospitality Management. 31: 43-51. DOI: 10.1016/J.Ijhm.2011.05.004 |
0.415 |
|
| 2012 |
Xie HJ, Kerstetter DL, Mattila AS. The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers International Journal of Hospitality Management. 31: 152-159. DOI: 10.1016/J.Ijhm.2011.03.007 |
0.354 |
|
| 2012 |
Jansen BJ, Zhang L, Mattila AS. User reactions to search engines logos: Investigating brand knowledge of web search engines Electronic Commerce Research. 12: 429-454. DOI: 10.1007/S10660-012-9101-0 |
0.309 |
|
| 2011 |
Kim EEK, Mattila AS, Baloglu S. Effects of gender and expertise on consumers' motivation to read online hotel reviews Cornell Hospitality Quarterly. 52: 399-406. DOI: 10.1177/1938965510394357 |
0.377 |
|
| 2011 |
Wang Cy, Mattila AS. A cross-cultural comparison of perceived informational fairness with service failure explanations Journal of Services Marketing. 25: 429-439. DOI: 10.1108/08876041111161023 |
0.669 |
|
| 2011 |
Mattila AS, Cho W, Ro H. The role of self-service technologies in restoring justice Journal of Business Research. 64: 348-355. DOI: 10.1016/J.Jbusres.2010.02.014 |
0.408 |
|
| 2011 |
Miao L, Mattila AS, Mount D. Other consumers in service encounters: A script theoretical perspective International Journal of Hospitality Management. 30: 933-941. DOI: 10.1016/J.Ijhm.2011.01.012 |
0.508 |
|
| 2011 |
Kim S, Mattila AS. An examination of electronic video clips in the context of hotel Websites International Journal of Hospitality Management. 30: 612-618. DOI: 10.1016/J.Ijhm.2010.11.005 |
0.449 |
|
| 2010 |
O'Neill JW, Mattila AS. Hotel brand strategy Cornell Hospitality Quarterly. 51: 27-34. DOI: 10.1177/1938965509352286 |
0.388 |
|
| 2010 |
Noone BM, Mattila AS. Consumer goals and the service encounter: Evaluating goal importance and the moderating effect of goal progress on satisfaction formation Journal of Hospitality and Tourism Research. 34: 247-268. DOI: 10.1177/1096348009350619 |
0.5 |
|
| 2010 |
Wang Cy, Mattila AS. A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters Managing Service Quality. 20: 328-342. DOI: 10.1108/09604521011057478 |
0.662 |
|
| 2010 |
Gyung Kim M, Wang C, Mattila AS. The relationship between consumer complaining behavior and service recovery: An integrative review International Journal of Contemporary Hospitality Management. 22: 975-991. DOI: 10.1108/09596111011066635 |
0.673 |
|
| 2010 |
Wirtz J, Kuan Tambyah S, Mattila AS. Organizational learning from customer feedback received by service employees Journal of Service Management. 21: 363-387. DOI: 10.1108/09564231011050814 |
0.476 |
|
| 2010 |
Mattila AS. Do women like options more than men? An examination in the context of service recovery Journal of Services Marketing. 24: 499-508. DOI: 10.1108/08876041011081050 |
0.49 |
|
| 2010 |
Lin IY, Mattila AS. Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction Journal of Hospitality Marketing and Management. 19: 819-841. DOI: 10.1080/19368623.2010.514547 |
0.486 |
|
| 2010 |
Myung E, Mattila AS. Influence of price on consumer meal choice in a bundling context Journal of Foodservice Business Research. 13: 114-126. DOI: 10.1080/15378021003784616 |
0.41 |
|
| 2010 |
Mattila AS, Hanks L, Kim EEK. The impact of company type and corporate social responsibility messaging on consumer perceptions Journal of Financial Services Marketing. 15: 126-135. DOI: 10.1057/Fsm.2010.10 |
0.643 |
|
| 2010 |
Andreu L, Aldás J, Bigné JE, Mattila AS. An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships Tourism Management. 31: 777-787. DOI: 10.1016/J.Tourman.2009.08.004 |
0.358 |
|
| 2010 |
Guillet BD, Mattila AS. A descriptive examination of corporate governance in the hospitality industry International Journal of Hospitality Management. 29: 677-684. DOI: 10.1016/J.Ijhm.2010.01.004 |
0.367 |
|
| 2010 |
Kim MG, Mattila AS. The impact of mood states and surprise cues on satisfaction International Journal of Hospitality Management. 29: 432-436. DOI: 10.1016/J.Ijhm.2009.10.022 |
0.413 |
|
| 2009 |
Choi S, Mattila AS. Perceived Fairness of Price Differences Across Channels: The Moderating Role of Price Frame and Norm Perceptions Journal of Marketing Theory and Practice. 17: 37-48. DOI: 10.2753/Mtp1069-6679170103 |
0.394 |
|
| 2009 |
Hanson B, Mattila AS, O'Neill JW, Kim Y. Hotel rebranding and rescaling: Effects on financial performance Cornell Hospitality Quarterly. 50: 360-370. DOI: 10.1177/1938965509332762 |
0.302 |
|
| 2009 |
Noone BM, Mattila AS. Consumer reaction to crowding for extended service encounters Managing Service Quality. 19: 31-41. DOI: 10.1108/09604520910926791 |
0.507 |
|
| 2009 |
Noone BM, Kimes SE, Mattila AS, Wirtz J. Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences Journal of Service Management. 20: 380-403. DOI: 10.1108/09564230910978494 |
0.501 |
|
| 2009 |
Mattila AS. How to handle PR disasters? An examination of the impact of communication response type and failure attributions on consumer perceptions Journal of Services Marketing. 23: 211-218. DOI: 10.1108/08876040910965548 |
0.418 |
|
| 2009 |
Noone BM, Mattila AS. Restaurant crowding and perceptions of service quality: The role of consumption goals and attributions Journal of Foodservice Business Research. 12: 331-343. DOI: 10.1080/15378020903344281 |
0.461 |
|
| 2009 |
Mount DJ, Mattila A. The relationship of reliability and recovery to satisfaction and return intent at the hotel unit level Journal of Quality Assurance in Hospitality and Tourism. 10: 301-310. DOI: 10.1080/15280080903183276 |
0.436 |
|
| 2009 |
Wang CY, Mattila AS, Bartlett A. An examination of explanation typology on perceived informational fairness in the context of air travel Journal of Travel and Tourism Marketing. 26: 795-805. DOI: 10.1080/10548400903356194 |
0.646 |
|
| 2009 |
Mattila AS, Cho W, Ro H. The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction Journal of Travel and Tourism Marketing. 26: 120-128. DOI: 10.1080/10548400902862002 |
0.468 |
|
| 2009 |
Noone BM, Mattila AS. Hotel revenue management and the Internet: The effect of price presentation strategies on customers' willingness to book International Journal of Hospitality Management. 28: 272-279. DOI: 10.1016/J.Ijhm.2008.09.004 |
0.339 |
|
| 2009 |
Shoemaker S, Mattila AS. Pricing in services Handbook of Pricing Research in Marketing. 535-556. |
0.337 |
|
| 2008 |
O'Neill JW, Hanson B, Mattila AS. The relationship of sales and marketing expenses to hotel performance in the United States Cornell Hospitality Quarterly. 49: 355-363. DOI: 10.1177/1938965508324634 |
0.367 |
|
| 2008 |
Mattila AS, Ro H. Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting Journal of Hospitality and Tourism Research. 32: 89-107. DOI: 10.1177/1096348007309570 |
0.463 |
|
| 2008 |
Patterson PG, Mattila AS. An examination of the impact of cultural orientation and familiarity in service encounter evaluations International Journal of Service Industry Management. 19: 662-681. DOI: 10.1108/09564230810903514 |
0.496 |
|
| 2008 |
Zhao X, Mattila AS, Tao LSE. The role of post-training self-efficacy in customers' use of self service technologies International Journal of Service Industry Management. 19: 492-505. DOI: 10.1108/09564230810891923 |
0.367 |
|
| 2008 |
Mattila AS, Wirtz J. The role of store environmental stimulation and social factors on impulse purchasing Journal of Services Marketing. 22: 562-567. DOI: 10.1108/08876040810909686 |
0.428 |
|
| 2008 |
Bigné JE, Mattila AS, Andreu L. The impact of experiential consumption cognitions and emotions on behavioral intentions Journal of Services Marketing. 22: 303-315. DOI: 10.1108/08876040810881704 |
0.508 |
|
| 2008 |
Hua N, O'Neill J, Mattila AS. More Marketing Expenditures, Better Hotel Financial Performance? The Journal of Hospitality Financial Management. 16: 4. DOI: 10.1080/10913211.2008.10653854 |
0.369 |
|
| 2008 |
Choi S, Mattila AS. Perceived controllability and service expectations: Influences on customer reactions following service failure Journal of Business Research. 61: 24-30. DOI: 10.1016/J.Jbusres.2006.05.006 |
0.481 |
|
| 2008 |
O'Neill JW, Mattila AS. Astudy of hotel service recovery strategy Tourist Satisfaction and Complaining Behavior. 205-216. |
0.316 |
|
| 2007 |
Mattila AS. The impact of affective commitment and hotel type in influencing guests' share of wallet Journal of Hospitality and Leisure Marketing. 15: 55-68. DOI: 10.1300/J150V15N04_04 |
0.457 |
|
| 2007 |
O'Neill JW, Mattila AS. The debate regarding profitability: Hotel unit and hotel brand revenue and profit relationships Journal of Travel and Tourism Marketing. 21: 131-135. DOI: 10.1300/J073V21N02_10 |
0.364 |
|
| 2007 |
Miao L, Mattila AS. How and How Much To Reveal? The Effects of Price Transparency On Consumers' Price Perceptions Journal of Hospitality and Tourism Research. 31: 530-545. DOI: 10.1177/1096348007302354 |
0.361 |
|
| 2007 |
Namasivayam K, Mattila AS. Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers' Satisfaction Evaluations Journal of Hospitality and Tourism Research. 31: 3-18. DOI: 10.1177/1096348006292996 |
0.462 |
|
| 2007 |
Wirtz J, Mattila AS, Lwin MO. How effective are loyalty reward programs in driving share of wallet? Journal of Service Research. 9: 327-334. DOI: 10.1177/1094670506295853 |
0.389 |
|
| 2007 |
Noone BM, Kimes SE, Mattila AS, Wirtz J. The effect of meal pace on customer satisfaction Cornell Hotel and Restaurant Administration Quarterly. 48: 231-244. DOI: 10.1177/0010880407304020 |
0.407 |
|
| 2007 |
Wirtz J, Mattila AS, Tan RLp. The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviors International Journal of Service Industry Management. 18: 6-24. DOI: 10.1108/09564230710732876 |
0.487 |
|
| 2007 |
Hua N, Denizci B, Mattila AS, Upneja A. Marketing outlays: Important intangible assets in the hotel industry? Journal of Quality Assurance in Hospitality and Tourism. 8: 61-76. DOI: 10.1080/15280080802103110 |
0.424 |
|
| 2007 |
Jang D, Mattila AS, Bai B. Restaurant membership fee and customer choice: The effects of sunk cost and feelings of regret International Journal of Hospitality Management. 26: 687-697. DOI: 10.1016/J.Ijhm.2006.06.001 |
0.435 |
|
| 2006 |
Chang H, Kwak T, Mattila AS. A case study to determine the impact of offering selective menus on customer satisfaction in a health-care foodservice operation Journal of Foodservice Business Research. 8: 53-77. DOI: 10.1300/J369V08N01_05 |
0.343 |
|
| 2006 |
O'Neill JW, Mattila AS, Xiao Q. Hotel guest satisfaction and brand performance: The effect of franchising strategy Journal of Quality Assurance in Hospitality and Tourism. 7: 25-39. DOI: 10.1300/J162V07N03_02 |
0.408 |
|
| 2006 |
Mattila AS, Mount DJ. The impact of timeliness on complaint satisfaction in the context of call-centers Journal of Hospitality and Leisure Marketing. 14: 5-16. DOI: 10.1300/J150V14N03_02 |
0.412 |
|
| 2006 |
Cranage DA, Mattila AS. Service recovery and pre-emptive strategies for service failure: Both lead to customer satisfaction and loyalty, but for different reasons Journal of Hospitality and Leisure Marketing. 13: 161-181. DOI: 10.1300/J150V13N03_09 |
0.491 |
|
| 2006 |
Lin IYH, Mattila AS. Understanding Restaurant Switching Behavior from a Cultural Perspective Journal of Hospitality and Tourism Research. 30: 3-15. DOI: 10.1177/1096348005284266 |
0.366 |
|
| 2006 |
Mattila AS. How affective commitment boosts guest loyalty (and promotes frequent-guest programs) Cornell Hotel and Restaurant Administration Quarterly. 47: 174-181. DOI: 10.1177/0010880405283943 |
0.335 |
|
| 2006 |
O'Neill JW, Mattila AS. Strategic hotel development and positioning: The effects of revenue drivers on profitability Cornell Hotel and Restaurant Administration Quarterly. 47: 146-154. DOI: 10.1177/0010880405281519 |
0.377 |
|
| 2006 |
Mattila AS, Wirtz J. Arousal expectations and service evaluations International Journal of Service Industry Management. 17: 229-244. DOI: 10.1108/09564230610667087 |
0.517 |
|
| 2006 |
Mattila AS. The power of explanations in mitigating the ill-effects of service failures Journal of Services Marketing. 20: 422-428. DOI: 10.1108/08876040610704856 |
0.52 |
|
| 2006 |
Mattila AS, Choi S. A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing International Journal of Hospitality Management. 25: 146-153. DOI: 10.1016/J.Ijhm.2004.12.003 |
0.372 |
|
| 2006 |
Sönmez S, Apostolopoulos Y, Yu CH, Yang S, Mattila A, Yu LC. Binge drinking and casual sex on spring break Annals of Tourism Research. 33: 895-917. DOI: 10.1016/J.Annals.2006.06.005 |
0.329 |
|
| 2005 |
Mattila AS, Choi S. The impact of hotel pricing policies on perceived fairness and satisfaction with the reservation process Journal of Hospitality and Leisure Marketing. 13: 25-39. DOI: 10.1300/J150V13N01_03 |
0.349 |
|
| 2005 |
Choi S, Mattila AS. Impact of information on customer fairness perceptions of hotel revenue management Cornell Hotel and Restaurant Administration Quarterly. 46: 444-451. DOI: 10.1177/0010880404270032 |
0.38 |
|
| 2005 |
Jang D, Mattila AS. An examination of restaurant loyalty programs: What kinds of rewards do customers prefer? International Journal of Contemporary Hospitality Management. 17: 402-408. DOI: 10.1108/09596110510604823 |
0.377 |
|
| 2005 |
Mattila AS, Cranage D. The impact of choice on fairness in the context of service recovery Journal of Services Marketing. 19: 271-279. DOI: 10.1108/08876040510609899 |
0.508 |
|
| 2005 |
Duman T, Mattila AS. The role of affective factors on perceived cruise vacation value Tourism Management. 26: 311-323. DOI: 10.1016/J.Tourman.2003.11.014 |
0.624 |
|
| 2005 |
Grandey AA, Fisk GM, Mattila AS, Jansen KJ, Sideman LA. Is "service with a smile" enough? Authenticity of positive displays during service encounters Organizational Behavior and Human Decision Processes. 96: 38-55. DOI: 10.1016/J.Obhdp.2004.08.002 |
0.488 |
|
| 2005 |
Mattila AS. Corrigendum to “Consumer behavior research in hospitality and tourism journals” [International Journal of Hospitality Management 23 (2004) 449–457] International Journal of Hospitality Management. 24: 151. DOI: 10.1016/J.Ijhm.2004.12.012 |
0.31 |
|
| 2004 |
O'Neill JW, Mattila AS. Towards the Development of a Lodging Service Recovery Strategy Journal of Hospitality & Leisure Marketing. 11: 51-64. DOI: 10.1300/J150V11N01_04 |
0.449 |
|
| 2004 |
O'Neill JW, Mattila AS. Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue Journal of Hospitality and Tourism Research. 28: 156-165. DOI: 10.1177/1096348004264081 |
0.386 |
|
| 2004 |
Mattila AS, Patterson PG. Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts Journal of Service Research. 6: 336-346. DOI: 10.1177/1094670503262947 |
0.458 |
|
| 2004 |
Wirtz J, Mattila AS. Consumer responses to compensation, speed of recovery and apology after a service failure International Journal of Service Industry Management. 15: 150-166. DOI: 10.1108/09564230410532484 |
0.446 |
|
| 2004 |
Mattila AS. The impact of service failures on customer loyalty: The moderating role of affective commitment International Journal of Service Industry Management. 15: 134-149. DOI: 10.1108/09564230410532475 |
0.487 |
|
| 2004 |
Choi S, Mattila AS. Hotel revenue management and its impact on customers' perceptions of fairness Journal of Revenue and Pricing Management. 2: 303-314. DOI: 10.1057/Palgrave.Rpm.5170079 |
0.392 |
|
| 2004 |
Mattila AS, Patterson PG. The impact of culture on consumers' perceptions of service recovery efforts Journal of Retailing. 80: 196-206. DOI: 10.1016/J.Jretai.2004.08.001 |
0.505 |
|
| 2004 |
Mattila AS. Consumer behavior research in hospitality and tourism journals International Journal of Hospitality Management. 23: 449-457. DOI: 10.1016/J.Ijhm.2004.10.001 |
0.347 |
|
| 2003 |
Duman T, Mattila AS. A Logistic Regression Analysis of Discount Receiving Behavior in the Cruise Industry International Journal of Hospitality & Tourism Administration. 4: 45-57. DOI: 10.1300/J149V04N04_03 |
0.584 |
|
| 2003 |
Mattila AS, O'Neill JW. Relationships between Hotel Room Pricing, Occupancy, and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States Journal of Hospitality and Tourism Research. 27: 328-341. DOI: 10.1177/1096348003252361 |
0.368 |
|
| 2003 |
Mattila AS, Grandey AA, Fisk GM. The Interplay of Gender and Affective Tone in Service Encounter Satisfaction Journal of Service Research. 6: 136-143. DOI: 10.1177/1094670503257043 |
0.46 |
|
| 2003 |
Mattila AS. The impact of cognitive inertia on postconsumption evaluation processes Journal of the Academy of Marketing Science. 31: 287-299. DOI: 10.1177/0092070303031003006 |
0.429 |
|
| 2003 |
Wirtz J, Mattila AS. The effects of consumer expertise on evoked set size and service loyalty Journal of Services Marketing. 17: 649-665. DOI: 10.1108/08876040310501223 |
0.414 |
|
| 2003 |
Austin JR, Siguaw JA, Mattila AS. A re-examination of the generalizability of the Aaker brand personality measurement framework Journal of Strategic Marketing. 11: 77-92. DOI: 10.1080/0965254032000104469 |
0.312 |
|
| 2003 |
Mattila AS, Mount DJ. The impact of selected customer characteristics and response time on E-complaint satisfaction and return intent International Journal of Hospitality Management. 22: 135-145. DOI: 10.1016/S0278-4319(03)00014-8 |
0.398 |
|
| 2002 |
Boo HC, Mattila AS. A Hotel Restaurant Brand Alliance Model Journal of Foodservice Business Research. 5: 5-23. DOI: 10.1300/J369V05N02_02 |
0.755 |
|
| 2002 |
Mattila AS. The use of narrative appeals in promoting restaurant experiences Journal of Hospitality and Tourism Research. 26: 379-395. DOI: 10.1177/109634802237485 |
0.435 |
|
| 2002 |
Kim H, Gu Z, Mattila AS. Hotel Real Estate Investment Trusts' Risk Features and Beta Determinants Journal of Hospitality and Tourism Research. 26: 138-154. DOI: 10.1177/1096348002026002004 |
0.543 |
|
| 2002 |
Mount DJ, Mattila A. Last Chance to Listen: Listening Behaviors and their Effect on Call Center Satisfaction Journal of Hospitality & Tourism Research. 26: 124-137. DOI: 10.1177/1096348002026002003 |
0.496 |
|
| 2002 |
Mattila AS, Enz CA. The Role of Emotions in Service Encounters Journal of Service Research. 4: 268-277. DOI: 10.1177/1094670502004004004 |
0.498 |
|
| 2002 |
Mattila AS, Wirtz J. The impact of knowledge types on the consumer search process: An investigation in the context of credence services International Journal of Service Industry Management. 13: 214-230. DOI: 10.1108/09564230210431947 |
0.408 |
|
| 2002 |
Kim H, Mattila AS, Gu Z. Performance of hotel real estate investment trusts: A comparative analysis of Jensen indexes International Journal of Hospitality Management. 21: 85-97. DOI: 10.1016/S0278-4319(01)00026-3 |
0.577 |
|
| 2001 |
Wirtz J, Mattila A. Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process Journal of Consumer Psychology. 11: 181-192. DOI: 10.1207/S15327663Jcp1103_04 |
0.389 |
|
| 2001 |
Mattila AS. Do Emotional Appeals Work for Hotels? An Exploratory Study Journal of Hospitality and Tourism Research. 25: 31-45. DOI: 10.1177/109634800102500104 |
0.478 |
|
| 2001 |
Mattila AS. The Impact of Relationship Type on Customer Loyalty in a Context of Service Failures Journal of Service Research. 4: 91-101. DOI: 10.1177/109467050142002 |
0.508 |
|
| 2001 |
Mattila AS, Apostolopoulos Y, Sonmez S, Yu L, Sasidharan V. The Impact of Gender and Religion on College Students’ Spring Break Behavior Journal of Travel Research. 40: 193-200. DOI: 10.1177/004728750104000210 |
0.394 |
|
| 2001 |
Wirtz J, Mattila AS. The impact of expected variance in performance on the satisfaction process International Journal of Service Industry Management. 12: 342-358. DOI: 10.1108/09564230110405271 |
0.404 |
|
| 2001 |
Mattila AS. The effectiveness of service recovery in a multi-industry setting Journal of Services Marketing. 15: 583-596. DOI: 10.1108/08876040110407509 |
0.483 |
|
| 2001 |
Mattila A. The impact of product category risk on service satisfaction evaluations International Journal of Hospitality Management. 20: 29-43. DOI: 10.1016/S0278-4319(00)00042-6 |
0.379 |
|
| 2001 |
Mattila AS, Wirtz J. Congruency of scent and music as a driver of in-store evaluations and behavior Journal of Retailing. 77: 273-289. DOI: 10.1016/S0022-4359(01)00042-2 |
0.427 |
|
| 2001 |
Mattila AS. Emotional bonding and restaurant loyalty Cornell Hotel and Restaurant Administration Quarterly. 42: 73-79. DOI: 10.1016/S0010-8804(01)81012-0 |
0.306 |
|
| 2000 |
Mattila A. When Does Mood Matter? Journal of Hospitality & Leisure Marketing. 7: 55-65. DOI: 10.1300/J150V07N03_05 |
0.494 |
|
| 2000 |
Mount DJ, Mattila A. The Final Opportunity: The Effectiveness of a Customer Relations Call Center in Recovering Hotel Guests Journal of Hospitality & Tourism Research. 24: 514-525. DOI: 10.1177/109634800002400406 |
0.389 |
|
| 2000 |
Mattila AS. The Impact of Culture and Gender on Customer Evaluations of Service Encounters Journal of Hospitality and Tourism Research. 24: 263-273. DOI: 10.1177/109634800002400209 |
0.485 |
|
| 2000 |
Mattila AS. The role of narratives in the advertising of experiential services Journal of Service Research. 3: 35-45. DOI: 10.1177/109467050031003 |
0.48 |
|
| 2000 |
Wirtz J, Mattila AS, Tan RLP. The moderating role of target-arousal on the impact of affect on satisfaction - An examination in the context of service experiences Journal of Retailing. 76: 347-365. DOI: 10.1016/S0022-4359(00)00031-2 |
0.432 |
|
| 2000 |
Mattila A, Wirtz J. The role of preconsumption affect in postpurchase evaluation of services Psychology and Marketing. 17: 587-605. DOI: 10.1002/(Sici)1520-6793(200007)17:7<587::Aid-Mar2>3.0.Co;2-3 |
0.481 |
|
| 1999 |
Mattila AS. An Analysis of Means-End Hierarchies in Cross-Cultural Context Journal of Hospitality & Leisure Marketing. 6: 19-28. DOI: 10.1300/J150V06N02_03 |
0.372 |
|
| 1999 |
Mattila AS. An examination of factors affecting service recovery in a restaurant setting Journal of Hospitality and Tourism Research. 23: 284-298. DOI: 10.1177/109634809902300304 |
0.473 |
|
| 1999 |
Mattila AS. The role of culture in the service evaluation process Journal of Service Research. 1: 250-261. DOI: 10.1177/109467059913006 |
0.474 |
|
| 1999 |
Siguaw JA, Mattila A, Austin JR. The Brand-Personality Scale: An Application for Restaurants Cornell Hotel and Restaurant Administration Quarterly. 40: 48-55. DOI: 10.1177/001088049904000319 |
0.301 |
|
| 1999 |
Mattila A. Consumer's Value Judgments Cornell Hotel and Restaurant Administration Quarterly. 40: 40-46. DOI: 10.1177/001088049904000121 |
0.492 |
|
| 1999 |
Mattila AS. Do emotional appeals work for services? International Journal of Service Industry Management. 10: 292-306. DOI: 10.1108/09564239910276890 |
0.511 |
|
| 1999 |
Mattila AS. The role of culture and purchase motivation in service encounter evaluations Journal of Services Marketing. 13: 376-389. DOI: 10.1108/08876049910282655 |
0.492 |
|
| 1998 |
Mattila A. An examination of consumers' use of heuristic cues in making satisfaction judgments Psychology and Marketing. 15: 477-501. DOI: 10.1002/(Sici)1520-6793(199808)15:5<477::Aid-Mar5>3.0.Co;2-4 |
0.356 |
|
| Show low-probability matches. |