| Year |
Citation |
Score |
| 2021 |
Kundro TG, Burke V, Grandey AA, Sayre GM. A perfect storm: Customer sexual harassment as a joint function of financial dependence and emotional labor. The Journal of Applied Psychology. PMID 34110853 DOI: 10.1037/apl0000895 |
0.73 |
|
| 2019 |
Sayre GM, Grandey AA, Chi NW. From cheery to "cheers"? Regulating emotions at work and alcohol consumption after work. The Journal of Applied Psychology. PMID 31556628 DOI: 10.1037/Apl0000452 |
0.508 |
|
| 2019 |
Grandey AA, Frone MR, Melloy RC, Sayre GM. When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. service workers. Journal of Occupational Health Psychology. PMID 30829513 DOI: 10.1037/Ocp0000147 |
0.775 |
|
| 2019 |
Grandey AA, Sayre GM. Emotional Labor: Regulating Emotions for a Wage Current Directions in Psychological Science. 28: 131-137. DOI: 10.1177/0963721418812771 |
0.499 |
|
| 2019 |
Grandey AA, Gabriel AS, King EB. Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives Journal of Management. 46: 7-35. DOI: 10.1177/0149206319857144 |
0.618 |
|
| 2018 |
Grandey AA, Houston L, Avery DR. Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments Journal of Management. 45: 2163-2192. DOI: 10.1177/0149206318757019 |
0.51 |
|
| 2018 |
Grandey AA, Ferris DL, Melloy RC. A dual signal model of pride displays in organizations Research in Organizational Behavior. 38: 153-168. DOI: 10.1016/J.Riob.2018.11.004 |
0.319 |
|
| 2018 |
Houston L, Grandey AA, Sawyer K. Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions Organizational Behavior and Human Decision Processes. 144: 85-96. DOI: 10.1016/J.Obhdp.2017.10.001 |
0.397 |
|
| 2018 |
Melloy RC, Liu S, Grandey AA, Shi J. Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers Journal of Vocational Behavior. 108: 92-107. DOI: 10.1016/J.Jvb.2018.06.009 |
0.52 |
|
| 2017 |
Grandey AA, Melloy RC. The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised. Journal of Occupational Health Psychology. PMID 28150996 DOI: 10.1037/Ocp0000067 |
0.773 |
|
| 2017 |
Gooty J, Williams C, Grandey AA, Brosi P, Daniels M, Frazier ML, McCord M, Williams C, Banks G, Davidson AL, Frieder RE, Gooty J, Greguras G, Highhouse S, Joseph D, et al. The Role of Discrete Emotions in Organizations: An Empirical Investigation of Work Outcomes Academy of Management Proceedings. 2017: 12870. DOI: 10.5465/AMBPP.2017.12870symposium |
0.352 |
|
| 2016 |
Lee S, Davis KD, Neuendorf C, Grandey A, Lam CB, Almeida DM. Individual- and Organization-Level Work-to-Family Spillover Are Uniquely Associated with Hotel Managers' Work Exhaustion and Satisfaction. Frontiers in Psychology. 7: 1180. PMID 27582712 DOI: 10.3389/Fpsyg.2016.01180 |
0.422 |
|
| 2016 |
Chi N, Grandey AA. Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit Journal of Management. 45: 673-700. DOI: 10.1177/0149206316672530 |
0.46 |
|
| 2015 |
Huang JL, Chiaburu DS, Zhang XA, Li N, Grandey AA. Rising to the Challenge: Deep Acting is More Beneficial When Tasks are Appraised as Challenging. The Journal of Applied Psychology. PMID 25751748 DOI: 10.1037/A0038976 |
0.601 |
|
| 2015 |
Krannitz MA, Grandey AA, Liu S, Almeida DA. Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms. Journal of Occupational Health Psychology. 20: 314-25. PMID 25705910 DOI: 10.1037/A0038763 |
0.788 |
|
| 2015 |
Grandey AA, Krannitz MA, Slezak T. On the front lines: Stakeholder threat cues determine how identified employees cope with scandal. Journal of Occupational Health Psychology. 20: 388-403. PMID 25602276 DOI: 10.1037/A0038666 |
0.349 |
|
| 2015 |
Grandey AA. Different Shades of Moral: Emotions and (Un)Ethical Behavior Academy of Management Proceedings. 2015: 10949. DOI: 10.5465/AMBPP.2015.10949SYMPOSIUM |
0.312 |
|
| 2015 |
Grandey AA, Gabriel AS. Emotional Labor at a Crossroads: Where Do We Go from Here? Annual Review of Organizational Psychology and Organizational Behavior. 2: 323-349. DOI: 10.1146/ANNUREV-ORGPSYCH-032414-111400 |
0.682 |
|
| 2015 |
Grandey AA. Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation Psychological Inquiry. 26: 54-60. DOI: 10.1080/1047840X.2015.962444 |
0.47 |
|
| 2015 |
Gabriel AS, Acosta JD, Grandey AA. The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges? Journal of Business and Psychology. 30: 37-50. DOI: 10.1007/S10869-013-9329-2 |
0.732 |
|
| 2015 |
Grandey AA, Rupp D, Brice WN. Emotional labor threatens decent work: A proposal to eradicate emotional display rules Journal of Organizational Behavior. 36: 770-785. DOI: 10.1002/Job.2020 |
0.733 |
|
| 2014 |
Maneotis SM, Grandey AA, Krauss AD. Understanding the “Why” as Well as the “How”: Service Performance is a Function of Prosocial Motives and Emotional Labor Human Performance. 27: 80-97. DOI: 10.1080/08959285.2013.854366 |
0.541 |
|
| 2013 |
Grandey AA, Chi NW, Diamond JA. Show me The Money! Do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor? Personnel Psychology. 66: 569-612. DOI: 10.1111/Peps.12037 |
0.521 |
|
| 2012 |
Grandey A, Foo SC, Groth M, Goodwin RE. Free to be you and me: a climate of authenticity alleviates burnout from emotional labor. Journal of Occupational Health Psychology. 17: 1-14. PMID 21875210 DOI: 10.1037/A0025102 |
0.744 |
|
| 2012 |
Groth M, Grandey A. From bad to worse Organizational Psychology Review. 2: 208-233. DOI: 10.1177/2041386612441735 |
0.445 |
|
| 2012 |
Chi N, Grandey AA, Diamond JA, Krimmel KR. "Want a tip? Service performance as a function of emotion regulation and extraversion": Correction to Chi, Grandey, Diamond, and Krimmel (2011). Journal of Applied Psychology. 97: 900-900. DOI: 10.1037/A0029022 |
0.508 |
|
| 2012 |
Tsai WC, Chi NW, Grandey AA, Fung SC. Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions Journal of Organizational Behavior. 33: 638-656. DOI: 10.1002/Job.775 |
0.338 |
|
| 2011 |
Chi NW, Grandey AA, Diamond JA, Krimmel KR. Want a tip? Service performance as a function of emotion regulation and extraversion. The Journal of Applied Psychology. 96: 1337-46. PMID 21480687 DOI: 10.1037/A0022884 |
0.532 |
|
| 2011 |
Diefendorff JM, Erickson RJ, Grandey AA, Dahling JJ. Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses. Journal of Occupational Health Psychology. 16: 170-86. PMID 21244168 DOI: 10.1037/A0021725 |
0.491 |
|
| 2011 |
Grandey AA, Goldberg LS, Pugh SD. Why and When do Stores With Satisfied Employees Have Satisfied Customers? Journal of Service Research. 14: 397-409. DOI: 10.1177/1094670511410304 |
0.497 |
|
| 2010 |
Grandey A, Rafaeli A, Ravid S, Wirtz J, Steiner DD. Emotion display rules at work in the global service economy: the special case of the customer Journal of Service Management. 21: 388-412. DOI: 10.1108/09564231011050805 |
0.462 |
|
| 2010 |
Allen JA, Pugh SD, Grandey AA, Groth M. Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship Human Performance. 23: 101-115. DOI: 10.1080/08959281003621695 |
0.526 |
|
| 2010 |
Ravid S, Rafaeli A, Grandey A. Expressions of anger in Israeli workplaces: The special place of customer interactions Human Resource Management Review. 20: 224-234. DOI: 10.1016/J.Hrmr.2009.08.003 |
0.446 |
|
| 2010 |
Grandey AA, Diamond JA. Interactions with the public: Bridging job design and emotional labor perspectives Journal of Organizational Behavior. 31: 338-350. DOI: 10.1002/Job.637 |
0.454 |
|
| 2009 |
Kern JH, Grandey AA. Customer incivility as a social stressor: the role of race and racial identity for service employees. Journal of Occupational Health Psychology. 14: 46-57. PMID 19210046 DOI: 10.1037/A0012684 |
0.508 |
|
| 2007 |
Goldberg LS, Grandey AA. Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology. 12: 301-18. PMID 17638495 DOI: 10.1037/1076-8998.12.3.301 |
0.514 |
|
| 2007 |
Grandey AA, Kern JH, Frone MR. Verbal abuse from outsiders versus insiders: comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology. 12: 63-79. PMID 17257067 DOI: 10.1037/1076-8998.12.1.63 |
0.569 |
|
| 2007 |
Grandey AA, Cordeiro BL, Michael JH. Work-family supportiveness organizational perceptions: Important for the well-being of male blue-collar hourly workers? Journal of Vocational Behavior. 71: 460-478. DOI: 10.1016/J.Jvb.2007.08.001 |
0.734 |
|
| 2006 |
Barger PB, Grandey AA. Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms Academy of Management Journal. 49: 1229-1238. DOI: 10.5465/Amj.2006.23478695 |
0.539 |
|
| 2006 |
Barger PB, Grandey AA. Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms Academy of Management Journal. 49: 1229-1238. DOI: 10.5465/AMJ.2006.23478695 |
0.45 |
|
| 2005 |
Grandey AA, Fisk GM, Steiner DD. Must "service with a smile" be stressful? The moderating role of personal control for American and French employees. The Journal of Applied Psychology. 90: 893-904. PMID 16162062 DOI: 10.1037/0021-9010.90.5.893 |
0.825 |
|
| 2005 |
Grandey A, Cordeiro B, Crouter A. A longitudinal and multi-source test of the work-family conflict and job satisfaction relationship Journal of Occupational and Organizational Psychology. 78: 305-323. DOI: 10.1348/096317905X26769 |
0.752 |
|
| 2005 |
Grandey AA, Fisk GM, Mattila AS, Jansen KJ, Sideman LA. Is "service with a smile" enough? Authenticity of positive displays during service encounters Organizational Behavior and Human Decision Processes. 96: 38-55. DOI: 10.1016/J.Obhdp.2004.08.002 |
0.665 |
|
| 2004 |
Grandey A. Book Review: Emotions at work: Theory, research and applications for management Human Relations. 57: 1351-1355. DOI: 10.1177/001872670405701009 |
0.324 |
|
| 2004 |
Grandey AA, Dickter DN, Sin H. The customer isnot always right: customer aggression and emotion regulation of service employees Journal of Organizational Behavior. 25: 397-418. DOI: 10.1002/Job.252 |
0.55 |
|
| 2003 |
Grandey AA. WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. Academy of Management Journal. 46: 86-96. DOI: 10.2307/30040678 |
0.515 |
|
| 2003 |
Mattila AS, Grandey AA, Fisk GM. The Interplay of Gender and Affective Tone in Service Encounter Satisfaction Journal of Service Research. 6: 136-143. DOI: 10.1177/1094670503257043 |
0.803 |
|
| 2003 |
Hammer LB, Bauer TN, Grandey AA. Journal of Business and Psychology. 17: 419-436. DOI: 10.1023/A:1022820609967 |
0.365 |
|
| 2002 |
Grandey AA, Tam AP, Brauburger AL. Affective states and traits in the workplace: Diary and survey data from young workers Motivation and Emotion. 26: 31-55. DOI: 10.1023/A:1015142124306 |
0.502 |
|
| 2002 |
Brotheridge CM, Grandey AA. Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” Journal of Vocational Behavior. 60: 17-39. DOI: 10.1006/Jvbe.2001.1815 |
0.556 |
|
| 2000 |
Grandey AA. Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology. 5: 95-110. DOI: 10.1037/1076-8998.5.1.95 |
0.516 |
|
| 2000 |
Howes JC, Cropanzano R, Grandey AA, Mohler CJ. Who is supporting whom?: quality team effectiveness and perceived organizational support Journal of Quality Management. 5: 207-223. DOI: 10.1016/S1084-8568(01)00021-9 |
0.621 |
|
| 1999 |
Grandey AA, Cropanzano R. The Conservation of Resources Model Applied to Work-Family Conflict and Strain Journal of Vocational Behavior. 54: 350-370. DOI: 10.1006/Jvbe.1998.1666 |
0.643 |
|
| 1997 |
Cropanzano R, Howes JC, Grandey AA, Toth P. The relationship of organizational politics and support to work behaviors, attitudes, and stress Journal of Organizational Behavior. 18: 159-180. DOI: 10.1002/(Sici)1099-1379(199703)18:2<159::Aid-Job795>3.0.Co;2-D |
0.635 |
|
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