| Year |
Citation |
Score |
| 2020 |
Youn S, Heim GR, Kumar S, Sriskandarajah C. Examining Impacts of Clinical Practice Variation on Operational Performance Production and Operations Management. DOI: 10.2139/Ssrn.3463420 |
0.321 |
|
| 2020 |
Ertekin N, Ketzenberg ME, Heim GR. Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns Production and Operations Management. 29: 1232-1255. DOI: 10.1111/Poms.13077 |
0.48 |
|
| 2020 |
Ding X(, Peng X(, Heim GR, Jordan VS. Service mix, market competition, and cost efficiency: A longitudinal study of U.S. hospitals Journal of Operations Management. 66: 176-198. DOI: 10.1002/Joom.1050 |
0.405 |
|
| 2019 |
Chuang HH, Oliva R, Heim GR. Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty Production and Operations Management. 28: 2338-2364. DOI: 10.1111/Poms.13055 |
0.353 |
|
| 2018 |
Lee SJ, Heim GR, Sriskandarajah C, Zhu Y. Outpatient Appointment Scheduling Under Patient Heterogeneity and Patient No-Shows Production and Operations Management. 27: 28-48. DOI: 10.2139/Ssrn.2629891 |
0.3 |
|
| 2018 |
Akturk MS, Ketzenberg M, Heim GR. Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study Journal of Operations Management. 61: 15-45. DOI: 10.1016/J.Jom.2018.06.004 |
0.471 |
|
| 2016 |
Sen R, Heim GR. Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication* Decision Sciences. DOI: 10.1111/Deci.12212 |
0.312 |
|
| 2016 |
Lee SJ, Abbey JD, Heim GR, Abbey DC. Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations Journal of Operations Management. 47: 71-79. DOI: 10.1016/J.Jom.2016.09.001 |
0.336 |
|
| 2015 |
Perdikaki O, Peng DX, Heim GR. Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance Production and Operations Management. 24: 1794-1811. DOI: 10.1111/Poms.12359 |
0.508 |
|
| 2014 |
Heim GR, Peng DX, Jayanthi S. Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance Decision Sciences. 45: 1117-1158. DOI: 10.1111/Deci.12102 |
0.371 |
|
| 2014 |
Koufteros X, Dröge C, Heim GR, Massad N, Vickery SK. Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction? Decision Sciences. 45: 5-48. DOI: 10.1111/Deci.12056 |
0.495 |
|
| 2013 |
Chuang HH, Lu G, Peng DX, Heim GR. Impact of Value‐Added Service Features in e‐Retailing Processes: An Econometric Analysis of Web Site Functions Decision Sciences. 45: 1159-1186. DOI: 10.1111/Deci.12105 |
0.429 |
|
| 2011 |
Peng DX, Liu GJ, Heim GR. Impacts of information technology on mass customization capability of manufacturing plants International Journal of Operations & Production Management. 31: 1022-1047. DOI: 10.1108/01443571111182173 |
0.388 |
|
| 2011 |
Heim GR, Ketzenberg ME. Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses Journal of Operations Management. 29: 449-461. DOI: 10.1016/J.Jom.2010.11.011 |
0.466 |
|
| 2010 |
Heim GR, Peng DX. The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study Journal of Operations Management. 28: 144-162. DOI: 10.1016/J.Jom.2009.09.005 |
0.34 |
|
| 2009 |
Field JM, Heim GR, Sinha KK. Managing Quality in the E‐Service System: Development and Application of a Process Model Production and Operations Management. 13: 291-306. DOI: 10.1111/J.1937-5956.2004.Tb00219.X |
0.627 |
|
| 2009 |
Heim GR, Sinha KK. Service Process Configurations In Electronic Retailing: A Taxonomic Analysis Of Electronic Food Retailers Production and Operations Management. 11: 54-74. DOI: 10.1111/J.1937-5956.2002.Tb00184.X |
0.673 |
|
| 2009 |
Heim GR, Wentworth WR, Peng XD. The Value to the Customer of RFID in Service Applications Decision Sciences. 40: 477-512. DOI: 10.1111/J.1540-5915.2009.00237.X |
0.493 |
|
| 2007 |
Heim GR, Field JM. Process drivers of e-service quality: Analysis of data from an online rating site Journal of Operations Management. 25: 962-984. DOI: 10.1016/J.Jom.2006.10.002 |
0.521 |
|
| 2006 |
Trabold LM, Heim GR, Field JM. Comparing e‐service performance across industry sectors International Journal of Retail & Distribution Management. 34: 240-257. DOI: 10.1108/09590550610660215 |
0.435 |
|
| 2005 |
Heim GR, Sinha KK. Service product configurations in electronic business-to-consumer operations a taxonomic analysis of electronic food retailers Journal of Service Research. 7: 360-376. DOI: 10.1177/1094670504273969 |
0.658 |
|
| 2004 |
Heim GR. Mass Customization in Videotape Duplication and Conversion: Challenges of Flexible Duplication Systems, Fast Delivery, and Electronic Service International Journal of Flexible Manufacturing Systems. 16: 363-397. DOI: 10.1007/S10696-005-5172-8 |
0.498 |
|
| 2001 |
Heim GR, Sinha KK. Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers Manufacturing & Service Operations Management. 3: 264-271. DOI: 10.1287/Msom.3.3.264.9890 |
0.618 |
|
| 2001 |
Heim GR, Sinha KK. A Product-Process Matrix for Electronic B2C Operations: Implications for the Delivery of Customer Value Journal of Service Research. 3: 286-299. DOI: 10.1177/109467050134002 |
0.668 |
|
| Show low-probability matches. |