| Year |
Citation |
Score |
| 2020 |
Guidice RM, Barnes DC, Kinard BR. Delight spirals: the cause and consequence of employee perceived customer delight Journal of Service Theory and Practice. 30: 149-170. DOI: 10.1108/Jstp-05-2019-0126 |
0.721 |
|
| 2020 |
Barnes DC, Mesmer-Magnus J, Krallman A, Scribner LL, Guidice RM. Customer delight during a crisis: understanding delight through the lens of transformative service research Journal of Service Management. DOI: 10.1108/Josm-05-2020-0146 |
0.643 |
|
| 2019 |
Barnes DC, Krallman A. Customer Delight: A Review and Agenda for Research The Journal of Marketing Theory and Practice. 27: 174-195. DOI: 10.1080/10696679.2019.1577686 |
0.431 |
|
| 2018 |
Collier JE, Barnes DC, Abney AK, Pelletier MJ. Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter Journal of Business Research. 84: 150-161. DOI: 10.1016/J.Jbusres.2017.11.016 |
0.564 |
|
| 2017 |
Ludwig NL, Barnes DC, Gouthier M. Observing delightful experiences of other customers: the double-edged sword of jealousy and joy Journal of Service Theory and Practice. 27: 145-163. DOI: 10.1108/Jstp-07-2015-0171 |
0.668 |
|
| 2017 |
Ball J, Barnes DC. Delight and the grateful customer: beyond joy and surprise Journal of Service Theory and Practice. 27: 250-269. DOI: 10.1108/Jstp-01-2016-0013 |
0.657 |
|
| 2017 |
Meyer T, Barnes DC, Friend SB. The role of delight in driving repurchase intentions Journal of Personal Selling and Sales Management. 37: 61-71. DOI: 10.1080/08853134.2016.1272052 |
0.591 |
|
| 2016 |
Barnes DC, Meyer T, Kinard BR. Implementing a Delight Strategy in a Restaurant Setting The Power of Unsolicited Recommendations Cornell Hospitality Quarterly. 57: 329-342. DOI: 10.1177/1938965515626296 |
0.625 |
|
| 2016 |
Barnes DC, Collier JE, Howe V, Hoffman KD. Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise Journal of Services Marketing. 30: 277-289. DOI: 10.1108/Jsm-05-2015-0172 |
0.673 |
|
| 2015 |
Beauchamp MB, Barnes DC. Delighting baby boomers and millennials: Factors that matter most Journal of Marketing Theory and Practice. 23: 338-350. DOI: 10.1080/10696679.2015.1032472 |
0.456 |
|
| 2015 |
Collier JE, Barnes DC. Self-service delight: Exploring the hedonic aspects of self-service Journal of Business Research. 68: 986-993. DOI: 10.1016/J.Jbusres.2014.09.036 |
0.51 |
|
| 2015 |
Barnes DC, Ponder N, Hopkins CD. The impact of perceived customer delight on the frontline employee Journal of Business Research. 68: 433-441. DOI: 10.1016/J.Jbusres.2014.06.005 |
0.679 |
|
| 2014 |
Wilder KM, Collier JE, Barnes DC. Tailoring to Customers’ Needs: Understanding How to Promote an Adaptive Service Experience With Frontline Employees Journal of Service Research. 17: 446-459. DOI: 10.1177/1094670514530043 |
0.558 |
|
| 2014 |
Barnes DC, Collier JE, Robinson S. Customer delight and work engagement Journal of Services Marketing. 28: 380-390. DOI: 10.1108/Jsm-02-2013-0051 |
0.738 |
|
| 2013 |
Barnes DC, Collier JE, Ponder N, Williams Z. Investigating the Employee’s Perspective of Customer Delight Journal of Personal Selling and Sales Management. 33: 91-104. DOI: 10.2753/Pss0885-3134330108 |
0.676 |
|
| 2013 |
Barnes DC, Collier JE. Investigating work engagement in the service environment Journal of Services Marketing. 27: 485-499. DOI: 10.1108/Jsm-01-2012-0021 |
0.615 |
|
| 2011 |
Barnes DC, Ponder N, Dugar K. Investigating the key routes to customer delight Journal of Marketing Theory and Practice. 19: 359-375. DOI: 10.2753/Mtp1069-6679190401 |
0.671 |
|
| 2010 |
Barnes DC, Beauchamp MB, Webster C. To Delight, or Not to Delight? This is the Question Service Firms Must Address The Journal of Marketing Theory and Practice. 18: 275-284. DOI: 10.2753/Mtp1069-6679180305 |
0.633 |
|
| 2009 |
Barnes DC, Collier JE, Lueg JE. Reevaluating the theoretical reasoning regarding market-entry position from a service-dominant logic perspective Journal of Marketing Theory and Practice. 17: 163-173. DOI: 10.2753/Mtp1069-6679170205 |
0.543 |
|
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