Denver E. Severt, Ph.D.
Affiliations: | 2002 | Virginia Polytechnic Institute and State University, Blacksburg, VA, United States |
Area:
Marketing Business Administration, Management Business AdministrationGoogle:
"Denver Severt"Mean distance: 19430.2
Parents
Sign in to add mentor| Suzanne K. Murrmann | grad student | 2002 | Virginia Tech | |
| (The customer's path to loyalty: A partial test of the relationships of prior experience, justice, and customer satisfaction.) | ||||
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Publications
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| Mejia C, Severt D. (2020) Linking Service Quality Attributes to Meaning-in-Life Outcomes for Residents Who Have Transitioned to an Assisted Living Community. Journal of Gerontological Social Work. 64: 151-174 |
| Severt DE, Tasci ADA. (2020) Cruising back to the basic needs International Journal of Culture, Tourism and Hospitality Research. 14: 173-187 |
| Shapoval V, Murphy KS, Severt D. (2018) Does service quality really matter at Green restaurants for Millennial consumers? The moderating effects of gender between loyalty and satisfaction Journal of Foodservice Business Research. 21: 591-609 |
| Lee J, Severt D. (2017) The Role of Hospitality Service Quality in Third Places for the Elderly: An Exploratory Study Cornell Hospitality Quarterly. 58: 9999999999 |
| Orlowski M, Murphy KS, Severt DE. (2017) Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint Journal of Foodservice Business Research. 20: 218-237 |
| Lee J, Severt D. (2017) Diagnostic Assessments of Service Quality in a Continuing Care Retirement Community (CCRC): an Exploratory Study Journal of Quality Assurance in Hospitality & Tourism. 19: 91-111 |
| Tasci ADA, Severt D. (2017) A triple lens measurement of host–guest perceptions for sustainable gaze in tourism Journal of Sustainable Tourism. 25: 711-731 |
| Gregory AM, Severt DE, Hahm JJ. (2015) An Attribution Approach and the Subsequent Satisfaction, Value, and Loyalty of Service Delivery in Private Residence Clubs Journal of Hospitality Marketing and Management |
| Bilgihan A, Severt D, Kandampully J. (2013) Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery International Journal of Service Science, Management, Engineering, and Technology. 4: 19-42 |
| Allison PB, Severt DE. (2012) Initial and Ongoing Mystery Shopper Motivations: An Empirical Investigation By Experience Level and an Application of the Theory of Motivational Crowding Journal of Hospitality Marketing and Management. 21: 61-80 |