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Anthony H. Kerr, Ph.D.

Affiliations: 
2004 Louisiana State University, Baton Rouge, LA, United States 
Area:
Marketing Business Administration
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Abhijit Biswas grad student 2004 Louisiana State
 (Service recovery and the elusive paradox: An examination of the effects of magnitude of service failure, service failure responsiveness, service guarantee and additional recovery effort on service recovery outcomes.)

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