| Year |
Citation |
Score |
| 2020 |
Li J, Kim J, Verma R, Choi S. The Effect of a Companion’s Role-Play Quality on the Patient’s Perceived Healthcare Service Quality Journal of Korea Service Management Society. 21: 1-41. DOI: 10.15706/Jksms.2020.21.1.001 |
0.318 |
|
| 2020 |
Kim J, Choi S, Martin D. The halo effect of C2C interaction quality in prolonged close-proximity service settings Journal of Services Marketing. 34: 459-472. DOI: 10.1108/Jsm-02-2019-0098 |
0.387 |
|
| 2020 |
Lee Y, Choi S, Field JM. Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service Operations Management Research. 1-15. DOI: 10.1007/S12063-020-00161-0 |
0.369 |
|
| 2019 |
Aksoy L, Alkire L, Choi S, Kim PB, Zhang L. Social innovation in service: a conceptual framework and research agenda Journal of Service Management. 30: 429-448. DOI: 10.1108/Josm-11-2018-0376 |
0.371 |
|
| 2018 |
Breidbach CF, Choi S, Ellway BP, Keating BW, Kormusheva K, Kowalkowski C, Lim C, Maglio PP. Operating without operations: how is technology changing the role of the firm? Journal of Service Management. 29: 809-833. DOI: 10.1108/Josm-05-2018-0127 |
0.335 |
|
| 2017 |
Kim S, Choi S, Verma R. Providing feedback to service customers: The effect of the presentation order and repetition of feedback types Journal of Service Management. 28: 389-416. DOI: 10.1108/Josm-11-2015-0368 |
0.328 |
|
| 2016 |
Kim S, Park G, Lee Y, Choi S. Customer emotions and their triggers in luxury retail: Understanding the effects of customer emotions before and after entering a luxury shop Journal of Business Research. 69: 5809-5818. DOI: 10.1016/J.Jbusres.2016.04.178 |
0.315 |
|
| 2016 |
Martin D, Gustafsson A, Choi S. Service innovation, renewal, and adoption/rejection in dynamic global contexts Journal of Business Research. DOI: 10.1016/J.Jbusres.2016.01.008 |
0.365 |
|
| 2015 |
Kim S, Park G, Choi S. Service Customer's Active Role-Play and Its Impact on Customer Perceptions of Service Outcome Journal of Business Management. 4: 39-58. DOI: 10.12735/Jbm.V4I4P39 |
0.366 |
|
| 2015 |
Koo H, Kim S, Choi S. Exteriorscape: Physical surroundings of a service outlet in a shopping mall Journal of Global Scholars of Marketing Science. 25: 153-166. DOI: 10.1080/21639159.2015.1012813 |
0.349 |
|
| 2013 |
Choi S, Baek J, Kang H. Customer contact employees' commitment to extra-role customer service: the effect of internal service quality perception Journal of Global Scholars of Marketing Science. 23: 144-158. DOI: 10.1080/21639159.2012.760922 |
0.383 |
|
| 2013 |
Choi S, Kim S. Effects of a reward program on inducing desirable customer behaviors: The role of purchase purpose, reward type and reward redemption timing International Journal of Hospitality Management. 32: 237-244. DOI: 10.1016/J.Ijhm.2012.06.003 |
0.395 |
|
| 2012 |
Mattila AS, Choi S. Societal Norms, Need for Closure, and Service Recovery Journal of International Consumer Marketing. 24: 356-371. DOI: 10.1080/08961530.2012.741479 |
0.377 |
|
| 2009 |
Choi S, Mattila AS. Perceived Fairness of Price Differences Across Channels: The Moderating Role of Price Frame and Norm Perceptions Journal of Marketing Theory and Practice. 17: 37-48. DOI: 10.2753/Mtp1069-6679170103 |
0.314 |
|
| 2008 |
Choi S, Mattila AS. Perceived controllability and service expectations: Influences on customer reactions following service failure Journal of Business Research. 61: 24-30. DOI: 10.1016/J.Jbusres.2006.05.006 |
0.368 |
|
| 2006 |
Mattila AS, Choi S. A cross-cultural comparison of perceived fairness and satisfaction in the context of hotel room pricing International Journal of Hospitality Management. 25: 146-153. DOI: 10.1016/J.Ijhm.2004.12.003 |
0.307 |
|
| 2005 |
Mattila AS, Choi S. The impact of hotel pricing policies on perceived fairness and satisfaction with the reservation process Journal of Hospitality and Leisure Marketing. 13: 25-39. DOI: 10.1300/J150V13N01_03 |
0.3 |
|
| 2005 |
Choi S, Mattila AS. Impact of information on customer fairness perceptions of hotel revenue management Cornell Hotel and Restaurant Administration Quarterly. 46: 444-451. DOI: 10.1177/0010880404270032 |
0.349 |
|
| 2004 |
Choi S, Mattila AS. Hotel revenue management and its impact on customers' perceptions of fairness Journal of Revenue and Pricing Management. 2: 303-314. DOI: 10.1057/Palgrave.Rpm.5170079 |
0.351 |
|
| 2002 |
Choi S, Kimes SE. Electronic distribution channels' effect on hotel revenue management Cornell Hotel and Restaurant Administration Quarterly. 43: 23-31. DOI: 10.1016/S0010-8804(02)80015-5 |
0.516 |
|
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