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Michel Cossette - Publications

Affiliations: 
Human ressources management HEC Montreal (Canada) 
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6 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2016 Hess U, Cossette M, Hareli S. I and My Friends are Good People: The Perception of Incivility by Self, Friends and Strangers. Europe's Journal of Psychology. 12: 99-114. PMID 27247695 DOI: 10.5964/Ejop.V12I1.937  0.412
2016 Picard K, Cossette M, Morin D. Service with a smile: A source of emotional exhaustion or performance incentive in call-centre employees Canadian Journal of Administrative Sciences / Revue Canadienne Des Sciences De L'Administration. 35: 214-227. DOI: 10.1002/CJAS.1413  0.439
2015 Cossette M, Hess U. Service with style and smile. How and why employees are performing emotional labour? Revue Europeene De Psychologie Appliquee. 65: 71-82. DOI: 10.1016/J.Erap.2015.02.001  0.567
2012 Cossette M, Hess U. Emotion regulation strategies among customer service employees: A motivational approach Research On Emotion in Organizations. 8: 329-352. DOI: 10.1108/S1746-9791(2012)0000008017  0.522
2011 Hareli S, Sharabi M, Cossette M, Hess U. Observers' expectations regarding the emotional reactions of others in a failure context: The role of status and perceived dominance Motivation and Emotion. 35: 52-62. DOI: 10.1007/S11031-010-9199-0  0.548
2009 Hareli S, Harush R, Suleiman R, Cossette M, Bergeron S, Lavoie V, Dugay G, Hess U. When scowling may be a good thing: The influence of anger expressions on credibility European Journal of Social Psychology. 39: 631-638. DOI: 10.1002/Ejsp.573  0.514
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