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Lynn M. Murray, Ph.D.

Affiliations: 
2007 University of Missouri - Columbia, Columbia, MO, United States 
Area:
Marketing Business Administration
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Kenneth R. Evans grad student 2007 University of Missouri - Columbia
 (From service design to delivery: Integrating marketing and operations in the service unit.)

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Publications

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Murray LM, Evans KR. (2013) Store managers, profitability and satisfaction in multi-unit enterprises Journal of Services Marketing. 27: 207-222
Murray LM, Fischer AK. (2011) Staffing A New Sales Force: A Human Resource Management Case Study Journal of Business Case Studies. 7: 1-8
Murray LM, Fischer AK. (2010) Strategic Recruiting: A Human Resource Management Case Study Journal of Business Case Studies. 6
Evans KR, Stan S, Murray L. (2008) The customer socialization paradox: The mixed effects of communicating customer role expectations Journal of Services Marketing. 22: 213-223
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