Sterling A. Bone, Ph.D.
Affiliations: | 2006 | Oklahoma State University, Stillwater, OK, United States |
Area:
Marketing Business Administration, Banking Business AdministrationGoogle:
"Sterling Bone"Mean distance: 35622
Parents
Sign in to add mentor| John C. Mowen | grad student | 2006 | Oklahoma State University | |
| (To accept or reject a customer's business? The interaction of customer quantitative merit, customer reputation and the decision-maker's need for discretion.) | ||||
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| Voorhees CM, Beck JM, Randhawa P, et al. (2020) Assessing the Effects of Service Variability on Consumer Confidence and Behavior Journal of Service Research. 109467052095214 |
| Voorhees CM, Fombelle PW, Bone SA. (2020) Don’t Forget About the Frontline Employee During the COVID-19 Pandemic: Preliminary Insights and a Research Agenda on Market Shocks Journal of Service Research. 109467052094460 |
| Hamilton R, Thompson D, Bone S, et al. (2018) The effects of scarcity on consumer decision journeys Journal of the Academy of Marketing Science. 47: 532-550 |
| Bone SA, Lemon KN, Voorhees CM, et al. (2017) “Mere Measurement Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior: Journal of Marketing Research. 54: 156-170 |
| Voorhees CM, Fombelle PW, Gregoire Y, et al. (2017) Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens Journal of Business Research. 79: 269-280 |
| Anderson L, Spanjol J, Jefferies JG, et al. (2016) Responsibility and Well-being: Resource Integration under Responsibilization in Expert Services Journal of Public Policy & Marketing. 35: 262-279 |
| Fombelle PW, Bone SA, Lemon KN. (2016) Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas Journal of the Academy of Marketing Science. 1-22 |
| Bone SA, Fombelle PW, Ray KR, et al. (2015) How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service Journal of Service Research. 18: 23-38 |
| Bone SA, Mowen JC. (2010) "By-the-book" decision making: How service employee desire for decision latitude influences customer selection decisions Journal of Service Research. 13: 184-197 |
| Bone SA, Mowen JC. (2006) Identifying the traits of aggressive and distracted drivers: a hierarchical trait model approach Journal of Consumer Behaviour. 5: 454-464 |