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Sterling A. Bone, Ph.D. - Publications

Affiliations: 
2006 Oklahoma State University, Stillwater, OK, United States 
Area:
Marketing Business Administration, Banking Business Administration
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11 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2020 Voorhees CM, Beck JM, Randhawa P, DeTienne KB, Bone SA. Assessing the Effects of Service Variability on Consumer Confidence and Behavior Journal of Service Research. 109467052095214. DOI: 10.1177/1094670520952145  0.38
2020 Voorhees CM, Fombelle PW, Bone SA. Don’t Forget About the Frontline Employee During the COVID-19 Pandemic: Preliminary Insights and a Research Agenda on Market Shocks Journal of Service Research. 109467052094460. DOI: 10.1177/1094670520944606  0.384
2018 Hamilton R, Thompson D, Bone S, Chaplin LN, Griskevicius V, Goldsmith K, Hill R, John DR, Mittal C, O’Guinn T, Piff P, Roux C, Shah A, Zhu M. The effects of scarcity on consumer decision journeys Journal of the Academy of Marketing Science. 47: 532-550. DOI: 10.1007/S11747-018-0604-7  0.371
2017 Bone SA, Lemon KN, Voorhees CM, Liljenquist KA, Fombelle PW, Detienne KB, Money RB. “Mere Measurement Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior: Journal of Marketing Research. 54: 156-170. DOI: 10.1509/Jmr.14.0232  0.322
2017 Voorhees CM, Fombelle PW, Gregoire Y, Bone S, Gustafsson A, Sousa R, Walkowiak T. Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens Journal of Business Research. 79: 269-280. DOI: 10.1016/J.Jbusres.2017.04.014  0.37
2016 Anderson L, Spanjol J, Jefferies JG, Ostrom AL, Baker CN, Bone SA, Downey H, Mende M, Rapp JM. Responsibility and Well-being: Resource Integration under Responsibilization in Expert Services Journal of Public Policy & Marketing. 35: 262-279. DOI: 10.1509/Jppm.15.140  0.383
2016 Fombelle PW, Bone SA, Lemon KN. Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas Journal of the Academy of Marketing Science. 1-22. DOI: 10.1007/S11747-015-0469-Y  0.341
2015 Bone SA, Fombelle PW, Ray KR, Lemon KN. How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service Journal of Service Research. 18: 23-38. DOI: 10.1177/1094670514537710  0.387
2010 Bone SA, Mowen JC. "By-the-book" decision making: How service employee desire for decision latitude influences customer selection decisions Journal of Service Research. 13: 184-197. DOI: 10.1177/1094670510361519  0.53
2006 Bone SA, Mowen JC. Identifying the traits of aggressive and distracted drivers: a hierarchical trait model approach Journal of Consumer Behaviour. 5: 454-464. DOI: 10.1002/Cb.193  0.534
2004 Mowen JC, Harris EG, Bone SA. Personality traits and fear response to print advertisements: Theory and an empirical study Psychology and Marketing. 21: 927-943. DOI: 10.1002/Mar.20040  0.538
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