JaeMin Cha, Ph.D.
Affiliations: | 2005 | Michigan State University, East Lansing, MI |
Area:
General Business Administration, Behavioral PsychologyGoogle:
"JaeMin Cha"Mean distance: 53433
Parents
Sign in to add mentor| Carl P. Borchgrevink | grad student | 2005 | Michigan State | |
| (Effects of perceived service climate and service role ambiguity on frontline employees' service orientation in foodservice establishments.) | ||||
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Publications
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| Cha J, Borchgrevink CP. (2018) Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types Journal of Quality Assurance in Hospitality & Tourism. 20: 143-161 |
| Kim M, Kim SH, Cha J, et al. (2014) An Exploratory Study of Perceived Innovation Characteristics Influencing Sustainable Business Practices in the Private Club Industry Journal of Tourism Research and Hospitality. 2014 |
| Cha J, Borchgrevink CP. (2014) Service Climate in Restaurants International Journal of Hospitality and Tourism Administration. 15: 19-37 |
| Borchgrevink CP, Cha J, Kim S. (2013) Hand washing practices in a college town environment. Journal of Environmental Health. 75: 18-24 |
| Cha J, Kim S, Cichy RF, et al. (2013) General managers' and chief operating officers' evaluations of private club boards of directors International Journal of Hospitality Management. 32: 245-253 |
| Koenigsfeld JP, Kim S, Cha J, et al. (2012) Developing a competency model for private club managers International Journal of Hospitality Management. 31: 633-641 |
| Kim SH, Cha J, Knutson BJ, et al. (2011) Development and testing of the Consumer Experience Index (CEI) Managing Service Quality. 21: 112-132 |
| Beck J, Knutson B, Cha J, et al. (2011) Developing revenue managers for the lodging industry Journal of Human Resources in Hospitality and Tourism. 10: 182-194 |
| Knutson BJ, Beck JA, Kim S, et al. (2010) Service quality as a component of the hospitality experience: Proposal of a conceptual model and framework for research Journal of Foodservice Business Research. 13: 15-23 |
| Knutson BJ, Beck JA, Kim S, et al. (2009) Identifying the dimensions of the guest's hotel experience Cornell Hospitality Quarterly. 50: 44-55 |