Adam Rapp
Affiliations: | Kent State University, Kent, OH, United States |
Area:
Marketing Business Administration, Social PsychologyGoogle:
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Publications
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Rapp A, Baker TL, Hartmann NN, et al. (2020) The Intersection of Service and Sales: The Increased Importance of Ambidexterity: Journal of Service Research. 23: 8-12 |
Panagopoulos NG, Rapp A, Pimentel MA. (2020) Firm Actions to Develop an Ambidextrous Sales Force Journal of Service Research. 23: 87-104 |
Gabler CB, Landers VM, Rapp A. (2020) How perceptions of firm environmental and social values influence frontline employee outcomes Journal of Services Marketing |
Gabler CB, Rapp A, Richey RG, et al. (2018) Can Service Climate Detract from Employee Performance? The Role of Experience in Optimizing Satisfaction and Performance Outcomes Decision Sciences. 49: 7-24 |
Ogilvie J, Agnihotri R, Rapp A, et al. (2018) Social media technology use and salesperson performance: A two study examination of the role of salesperson behaviors, characteristics, and training Industrial Marketing Management. 75: 55-65 |
Beitelspacher LS, Baker TL, Rapp A, et al. (2018) Understanding the long-term implications of retailer returns in business-to-business relationships Journal of the Academy of Marketing Science. 46: 252-272 |
Gabler CB, Ogilvie JL, Rapp A, et al. (2017) Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations: Journal of Service Research. 20: 379-392 |
Rapp A, Baker TL. (2017) Introduction to the special issue on the intersection of professional selling and service Journal of Personal Selling and Sales Management. 37: 4-10 |
Ogilvie J, Rapp A, Agnihotri R, et al. (2017) Translating sales effort into service performance: it's an emotional ride Journal of Personal Selling and Sales Management. 37: 100-112 |
Ogilvie J, Rapp A, Bachrach DG, et al. (2017) Do sales and service compete? The impact of multiple psychological climates on frontline employee performance Journal of Personal Selling and Sales Management. 37: 11-26 |