Donald C. Barnes, Ph.D.
Affiliations: | 2009 | Marketing, Quantitative Analysis, and Business Law | Mississippi State University, Starkville, MS, United States |
Area:
Marketing Business Administration, Social PsychologyGoogle:
"Donald Barnes"Mean distance: (not calculated yet)
Parents
Sign in to add mentor| Nicole Ponder | grad student | 2009 | Mississippi State University | |
| (Three essays on customer delight.) | ||||
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Publications
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| Guidice RM, Barnes DC, Kinard BR. (2020) Delight spirals: the cause and consequence of employee perceived customer delight Journal of Service Theory and Practice. 30: 149-170 |
| Barnes DC, Mesmer-Magnus J, Krallman A, et al. (2020) Customer delight during a crisis: understanding delight through the lens of transformative service research Journal of Service Management |
| Barnes DC, Krallman A. (2019) Customer Delight: A Review and Agenda for Research The Journal of Marketing Theory and Practice. 27: 174-195 |
| Collier JE, Barnes DC, Abney AK, et al. (2018) Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter Journal of Business Research. 84: 150-161 |
| Ludwig NL, Barnes DC, Gouthier M. (2017) Observing delightful experiences of other customers: the double-edged sword of jealousy and joy Journal of Service Theory and Practice. 27: 145-163 |
| Ball J, Barnes DC. (2017) Delight and the grateful customer: beyond joy and surprise Journal of Service Theory and Practice. 27: 250-269 |
| Meyer T, Barnes DC, Friend SB. (2017) The role of delight in driving repurchase intentions Journal of Personal Selling and Sales Management. 37: 61-71 |
| Barnes DC, Meyer T, Kinard BR. (2016) Implementing a Delight Strategy in a Restaurant Setting The Power of Unsolicited Recommendations Cornell Hospitality Quarterly. 57: 329-342 |
| Barnes DC, Collier JE, Howe V, et al. (2016) Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise Journal of Services Marketing. 30: 277-289 |
| Beauchamp MB, Barnes DC. (2015) Delighting baby boomers and millennials: Factors that matter most Journal of Marketing Theory and Practice. 23: 338-350 |