| Year |
Citation |
Score |
| 2018 |
Susskind AM, Kacmar KM, Borchgrevink CP. The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance Cornell Hospitality Quarterly. 59: 390-396. DOI: 10.1177/1938965518777215 |
0.396 |
|
| 2018 |
Kim M, Choi L, Borchgrevink CP, Knutson B, Cha J. Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the U.S. and China International Journal of Contemporary Hospitality Management. 30: 2230-2248. DOI: 10.1108/Ijchm-12-2016-0653 |
0.355 |
|
| 2018 |
Cha J, Borchgrevink CP. Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types Journal of Quality Assurance in Hospitality & Tourism. 20: 143-161. DOI: 10.1080/1528008X.2018.1512934 |
0.527 |
|
| 2017 |
Borchgrevink CP, Sherwin AL. Predicting wine preference: testing the premises of the vinotype theory International Journal of Wine Business Research. 29: 251-268. DOI: 10.1108/Ijwbr-08-2016-0027 |
0.328 |
|
| 2017 |
Kim M, Choi L, Knutson BJ, Borchgrevink CP. Hotel employees’ organizational behaviors from cross-national perspectives International Journal of Contemporary Hospitality Management. 29: 3082-3100. DOI: 10.1108/Ijchm-05-2016-0280 |
0.382 |
|
| 2017 |
Cha J, Borchgrevink CP. Leader–Member Exchange (LMX) and Frontline Employees’ Service-Oriented Organizational Citizenship Behavior in the Foodservice Context: Exploring the Moderating Role of Work Status International Journal of Hospitality & Tourism Administration. 19: 233-258. DOI: 10.1080/15256480.2017.1324337 |
0.391 |
|
| 2016 |
Susskind AM, Kacmar KM, Borchgrevink CP. Guest–Server Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants Journal of Hospitality & Tourism Research. 42: 122-141. DOI: 10.1177/1096348016683512 |
0.408 |
|
| 2014 |
Cha J, Borchgrevink CP. Service Climate in Restaurants International Journal of Hospitality and Tourism Administration. 15: 19-37. DOI: 10.1080/15256480.2014.872885 |
0.55 |
|
| 2013 |
Borchgrevink CP, Cha J, Kim S. Hand washing practices in a college town environment. Journal of Environmental Health. 75: 18-24. PMID 23621052 |
0.474 |
|
| 2007 |
Borchgrevink CP, Sciarini MP, Susskind AM. Hot beverages at Quick Service Restaurant (QSR) drive-thru windows Journal of Hospitality and Tourism Management. 14: 37-46. DOI: 10.1375/Jhtm.14.1.37 |
0.365 |
|
| 2007 |
Susskind AM, Kacmar MK, Borchgrevink CP. How organizational standards and coworker support improve restaurant service Cornell Hotel and Restaurant Administration Quarterly. 48: 370-379. DOI: 10.1177/0010880407300158 |
0.409 |
|
| 2006 |
Borchgrevink CP, Susskind AM. Consumer acceptance of server fecommendations International Journal of Hospitality and Tourism Administration. 7: 21-41. DOI: 10.1300/J149V07N04_02 |
0.306 |
|
| 2003 |
Susskind AM, Kacmar KM, Borchgrevink CP. Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. The Journal of Applied Psychology. 88: 179-87. PMID 12675405 DOI: 10.1037/0021-9010.88.1.179 |
0.404 |
|
| 2003 |
Borchgrevink CP, Anchill DM. Beverage Control Systems and the Guests' Perspective: Standardization and Value Journal of Hospitality & Leisure Marketing. 10: 151-159. DOI: 10.1300/J150V10N01_10 |
0.36 |
|
| 2000 |
Susskind AM, Borchgrevink CP, Brymer RA, Kacmar KM. Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions, Standards for Service, and Service Process Outcomes Journal of Hospitality and Tourism Research. 24: 373-397. DOI: 10.1177/109634800002400305 |
0.395 |
|
| 2000 |
Susskind AM, Borchgrevink CP, Kacmar KM, Brymer RA. Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model International Journal of Hospitality Management. 19: 53-77. DOI: 10.1016/S0278-4319(99)00030-4 |
0.387 |
|
| 1999 |
Knutson BJ, Borchgrevink C, Woods B. Validating a Typology of the Customer from Hell Journal of Hospitality & Leisure Marketing. 6: 5-22. DOI: 10.1300/J150V06N03_02 |
0.326 |
|
| 1999 |
Knutson BJ, Woods RS, Borchgrevink CP. Examining the Characteristics of “Customers from Hell” and Their Impact on the Service Encounter Journal of Hospitality & Tourism Education. 10: 52-56. DOI: 10.1080/10963758.1999.10685211 |
0.365 |
|
| 1998 |
Borchgrevink CP, Boster FJ. Leader-Member Exchange and Interpersonal Relationships Journal of Hospitality & Leisure Marketing. 5: 53-79. DOI: 10.1300/J150V05N01_06 |
0.344 |
|
| 1994 |
Borchgrevink CP, Boster FJ. Leader-member exchange: A test of the measurement model Journal of Hospitality &Amp; Tourism Research. 17: 75-100. DOI: 10.1177/109634809401700307 |
0.319 |
|
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