Markus Groth, Ph.D.
Affiliations: | 2001 | University of Arizona, Tucson, AZ |
Area:
Management Business Administration, Industrial Psychology, Speech CommunicationGoogle:
"Markus Groth"Mean distance: 23748
Parents
Sign in to add mentor| Stephen W. Gilliland | grad student | 2001 | University of Arizona | |
| (Managing service delivery on the Internet: Facilitating customers' coproduction and citizenship behaviors in service organizations.) | ||||
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Publications
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| Tart S, Groth M, Seipold P. (2020) Market demand for climate services: An assessment of users’ needs Climate Services. 17: 100109 |
| Groth M, Wu Y, Nguyen H, et al. (2019) The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience Annual Review of Organizational Psychology and Organizational Behavior. 6: 89-113 |
| Johnson A, Nguyen H, Groth M, et al. (2018) Workplace aggression and organisational effectiveness: The mediating role of employee engagement Australian Journal of Management. 43: 614-631 |
| Subramony M, Solnet D, Groth M, et al. (2018) Service work in 2050: toward a work ecosystems perspective Journal of Service Management. 29: 956-974 |
| Petrie K, Joyce S, Tan L, et al. (2017) A framework to create more mentally healthy workplaces: A viewpoint. The Australian and New Zealand Journal of Psychiatry. 4867417726174 |
| Subramony M, Ehrhart K, Groth M, et al. (2017) Accelerating employee-related scholarship in service management Journal of Service Management. 28: 837-865 |
| Yue Y, Wang KL, Groth M. (2016) Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors Personnel Psychology. 70: 769-808 |
| Yue Y, Wang KL, Groth M. (2016) The impact of surface acting on coworker-directed voluntary workplace behaviours European Journal of Work and Organizational Psychology. 25: 447-458 |
| Brach S, Walsh G, Hennig-Thurau T, et al. (2015) A dyadic model of customer orientation: Mediation and moderation effects British Journal of Management. 26: 292-309 |
| Paul M, Hennig-Thurau T, Groth M. (2015) Tightening or loosening the "iron cage"? The impact of formal and informal display controls on service customers Journal of Business Research. 68: 1062-1073 |