Karthik Namasivayam
Affiliations: | Pennsylvania State University, State College, PA, United States |
Area:
Management Business Administration, Industrial PsychologyGoogle:
"Karthik Namasivayam"Mean distance: (not calculated yet)
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Publications
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| Namasivayam K, Guchait P. (2013) The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors International Journal of Hospitality Management. 33: 184-195 |
| Guchait P, Namasivayam K. (2012) Customer creation of service products: role of frustration in customer evaluations Journal of Services Marketing. 26: 216-224 |
| Zhao X(, Namasivayam K. (2012) The relationship of chronic regulatory focus to work–family conflict and job satisfaction International Journal of Hospitality Management. 31: 458-467 |
| Guchait P, Kim MG, Namasivayam K. (2012) Error management at different organizational levels – Frontline, manager, and company International Journal of Hospitality Management. 31: 12-22 |
| Guchait P, Namasivayam K, Lei P. (2011) Knowledge management in service encounters: impact on customers' satisfaction evaluations Journal of Knowledge Management. 15: 513-527 |
| Lin IY, Namasivayam K. (2011) Understanding restaurant tipping systems: A human resources perspective International Journal of Contemporary Hospitality Management. 23: 923-940 |
| Noone BM, Namasivayam K, Tomlinson HS. (2010) Examining the application of six sigma in the service exchange Managing Service Quality. 20: 273-293 |
| Zhao X, Namasivayam K. (2009) Posttraining Self-Efficacy, Job Involvement, and Training Effectiveness in the Hospitality Industry Journal of Human Resources in Hospitality & Tourism. 8: 137-152 |
| Namasivayam K, Upneja A. (2007) Employee Preferences for Tipping Systems Journal of Foodservice Business Research. 10: 93-107 |
| Dombrowski PJ, Namasivayam K, Bartlett B. (2007) Antecedents of tips and servers' ability to predict tips in a restaurant setting Journal of Foodservice Business Research. 9: 3-19 |