Lan Xia

Affiliations: 
University of Illinois, Urbana-Champaign, Urbana-Champaign, IL 
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"Lan Xia"
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Kent B. Monroe grad student 2003 UIUC
 (A multi -method investigation of consumer browsing behaviors and unintended information acquisition: Three essays.)
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Publications

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Xia L, Roggeveen AL. (2020) When it’s too good to be true: Consumers’ reactions and firms’ responses to unintended price mistakes Journal of Business Research. 114: 16-29
Ren X, Xia L, Du J. (2018) Delivering warmth by hand: customer responses to different formats of written communication Journal of Services Marketing. 32: 223-234
Xia L, Bechwati NN. (2017) The impact of price promotions on checkout donations Journal of Product & Brand Management. 26: 734-749
Xia L, Monroe KB. (2017) It’s not all about money: the role of identity in perceived fairness of targeted promotions Journal of Product & Brand Management. 26: 327-339
Kukar-Kinney M, Xia L. (2017) The effectiveness of number of deals purchased in influencing consumers' response to daily deal promotions: A cue utilization approach Journal of Business Research. 79: 189-197
Zheng Q, Xia L, Fan X. (2016) Beyond hedonic enjoyment: eudaimonia experience in craft consumption Journal of Consumer Marketing. 33: 479-488
Xia L, Suri R. (2014) Trading Effort for Money: Consumers' Cocreation Motivation and the Pricing of Service Options Journal of Service Research. 17: 229-242
Xia L, Kukar-Kinney M. (2014) For our valued customers only: Examining consumer responses to preferential treatment practices Journal of Business Research. 67: 2368-2375
Xia L. (2013) Effects of companies' responses to consumer criticism in social media International Journal of Electronic Commerce. 17: 73-99
Xia L, Kukar-Kinney M. (2013) Examining the Penalty Resolution Process Building Loyalty Through Gratitude and Fairness Journal of Service Research. 16: 518-532
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