| Year |
Citation |
Score |
| 2019 |
Albrecht AK, Schaefers T, Walsh G, Beatty SE. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery: Journal of Service Research. 22: 60-74. DOI: 10.1177/1094670518802059 |
0.302 |
|
| 2019 |
Gillison ST, Northington WM, Beatty SE, Arnold JM. Shopper Deal Seeking Across Channels: An Updated View The Journal of Marketing Theory and Practice. 27: 123-139. DOI: 10.1080/10696679.2019.1577688 |
0.738 |
|
| 2019 |
Fassnacht M, Beatty SE, Szajna M. Combating the negative effects of showrooming: Successful salesperson tactics for converting showroomers into buyers Journal of Business Research. 102: 131-139. DOI: 10.1016/J.Jbusres.2019.05.020 |
0.387 |
|
| 2019 |
Dose DB, Walsh G, Beatty SE, Elsner R. Unintended reward costs: The effectiveness of customer referral reward programs for innovative products and services Journal of the Academy of Marketing Science. 47: 438-459. DOI: 10.1007/S11747-019-00635-Z |
0.35 |
|
| 2018 |
Lindridge A, Beatty SE, Northington WM. Do gambling game choices reflect a recreational gambler’s motivations? Qualitative Market Research: An International Journal. 21: 296-315. DOI: 10.1108/Qmr-10-2016-0093 |
0.785 |
|
| 2017 |
Albrecht AK, Walsh G, Beatty SE. Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes: The Role of Attributions and Customer Entitlement Journal of Service Research. 20: 1094670516675416. DOI: 10.1177/1094670516675416 |
0.35 |
|
| 2017 |
Zablah AR, Sirianni NJ, Korschun D, Gremler DD, Beatty SE. Emotional Convergence in Service Relationships: The Shared Frontline Experience of Customers and Employees Journal of Service Research. 20: 1094670516675405. DOI: 10.1177/1094670516675405 |
0.353 |
|
| 2016 |
Gillison ST, Northington WM, Beatty SE. Employees’ Emotional Reactions to Customer Deal Requests The Journal of Marketing Theory and Practice. 24: 147-165. DOI: 10.1080/10696679.2016.1130550 |
0.777 |
|
| 2015 |
Beatty SE, Ogilvie J, Northington WM, Harrison MP, Holloway BB, Wang S. Frontline Service Employee Compliance With Customer Special Requests Journal of Service Research. 19: 158-173. DOI: 10.1177/1094670515624978 |
0.776 |
|
| 2015 |
Walsh G, Beatty SE, Holloway BB. Measuring client-based corporate reputation in B2B professional services: Scale development and validation Journal of Services Marketing. 29: 173-187. DOI: 10.1108/Jsm-04-2014-0141 |
0.387 |
|
| 2015 |
Gillison S, Givan AM, Beatty SE, Kim K(, Reynolds K, Baker J. Mother-adolescent daughter identity interplay processes Journal of Consumer Marketing. 32: 234-244. DOI: 10.1108/Jcm-12-2014-1244 |
0.727 |
|
| 2015 |
Beatty SE, Givan AM, Franke GR, Reynolds KE. Social Store Identity and Adolescent Females' Store Attitudes and Behaviors Journal of Marketing Theory and Practice. 23: 38-56. DOI: 10.1080/10696679.2015.980173 |
0.737 |
|
| 2015 |
Landers VM, Beatty SE, Wang S, Mothersbaugh DL. The Effect of Online versus Offline Retailer-Brand Image Incongruity on the Flow Experience The Journal of Marketing Theory and Practice. 23: 370-387. DOI: 10.1080/10696679.2015.1049681 |
0.688 |
|
| 2014 |
Vivek SD, Beatty SE, Dalela V, Morgan RM. A Generalized Multidimensional Scale for Measuring Customer Engagement The Journal of Marketing Theory and Practice. 22: 401-420. DOI: 10.2753/Mtp1069-6679220404 |
0.769 |
|
| 2014 |
Gillison ST, Northington WM, Beatty SE. Understanding Customer Bargaining in Retail Stores: A Customer Perspective The Journal of Marketing Theory and Practice. 22: 151-168. DOI: 10.2753/Mtp1069-6679220210 |
0.788 |
|
| 2014 |
Walsh G, Bartikowski B, Beatty SE. Impact of Customer‐Based Corporate Reputation on Non‐Monetary and Monetary Outcomes: The Roles of Commitment and Service Context Risk British Journal of Management. 25: 166-185. DOI: 10.1111/J.1467-8551.2012.00845.X |
0.354 |
|
| 2013 |
Hill WW, Beatty SE, Walsh G. A segmentation of adolescent online users and shoppers Journal of Services Marketing. 27: 347-360. DOI: 10.1108/Jsm-10-2011-0157 |
0.36 |
|
| 2012 |
Flight RL, Rountree MM, Beatty SE. Feeling The Urge: Affect in Impulsive and Compulsive Buying The Journal of Marketing Theory and Practice. 20: 453-466. DOI: 10.2753/Mtp1069-6679200407 |
0.397 |
|
| 2012 |
Harrison MP, Beatty SE, Reynolds KE, Noble SM. Why Customers Feel Locked Into Relationships: Using Qualitative Research to Uncover The Lock-in Factors The Journal of Marketing Theory and Practice. 20: 391-406. DOI: 10.2753/Mtp1069-6679200403 |
0.376 |
|
| 2012 |
Vivek SD, Beatty SE, Morgan RM. Customer engagement: Exploring customer relationships beyond purchase Journal of Marketing Theory and Practice. 20: 127-145. DOI: 10.2753/Mtp1069-6679200201 |
0.777 |
|
| 2012 |
Wang S, Beatty SE, Liu J. Employees' decision making in the Face of Customers' Fuzzy Return Requests. Journal of Marketing. 76: 69-86. DOI: 10.1509/Jm.10.0529 |
0.725 |
|
| 2012 |
Beatty SE, Reynolds KE, Noble SM, Harrison MP. Understanding the Relationships Between Commitment and Voice: Hypotheses, Empirical Evidence, and Directions for Future Research Journal of Service Research. 15: 296-315. DOI: 10.1177/1094670512440835 |
0.442 |
|
| 2012 |
Mothersbaugh DL, Foxx WK, Beatty SE, Wang S. Disclosure Antecedents in an Online Service Context: The Role of Sensitivity of Information Journal of Service Research. 15: 76-98. DOI: 10.1177/1094670511424924 |
0.721 |
|
| 2011 |
Bartikowski B, Walsh G, Beatty SE. Culture and age as moderators in the corporate reputation and loyalty relationship Journal of Business Research. 64: 966-972. DOI: 10.1016/J.Jbusres.2010.11.019 |
0.326 |
|
| 2011 |
Hill WW, Beatty SE. A model of adolescents' online consumer self-efficacy (OCSE) Journal of Business Research. 64: 1025-1033. DOI: 10.1016/J.Jbusres.2010.11.008 |
0.339 |
|
| 2011 |
Walsh G, Shiu E, Hassan LM, Michaelidou N, Beatty SE. Emotions, store-environmental cues, store-choice criteria, and marketing outcomes Journal of Business Research. 64: 737-744. DOI: 10.1016/J.Jbusres.2010.07.008 |
0.342 |
|
| 2011 |
Lim J, Beatty SE. Factors affecting couples' decisions to jointly shop Journal of Business Research. 64: 774-781. DOI: 10.1016/J.Jbusres.2010.07.002 |
0.475 |
|
| 2011 |
Harrison MP, Beatty SE. Anticipating a service experience Journal of Business Research. 64: 579-585. DOI: 10.1016/J.Jbusres.2010.06.009 |
0.38 |
|
| 2011 |
Shiu E, Pervan SJ, Bove LL, Beatty SE. Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings Journal of Business Research. 64: 497-500. DOI: 10.1016/J.Jbusres.2010.04.004 |
0.332 |
|
| 2010 |
Zhang J, Beatty SE, Mothersbaugh D. A CIT investigation of other customers' influence in services Journal of Services Marketing. 24: 389-399. DOI: 10.1108/08876041011060495 |
0.408 |
|
| 2009 |
Walsh G, Mitchell VW, Jackson PR, Beatty SE. Examining the antecedents and consequences of corporate reputation: A customer perspective British Journal of Management. 20: 187-203. DOI: 10.1111/J.1467-8551.2007.00557.X |
0.409 |
|
| 2009 |
Holloway BB, Wang S, Beatty SE. Betrayal? Relationship quality implications in service recovery Journal of Services Marketing. 23: 385-396. DOI: 10.1108/08876040910985861 |
0.712 |
|
| 2009 |
Bove LL, Pervan SJ, Beatty SE, Shiu E. Service worker role in encouraging customer organizational citizenship behaviors Journal of Business Research. 62: 698-705. DOI: 10.1016/J.Jbusres.2008.07.003 |
0.38 |
|
| 2009 |
Wang S, Beatty SE, Mothersbaugh DL. Congruity's role in website attitude formation Journal of Business Research. 62: 609-615. DOI: 10.1016/J.Jbusres.2008.05.020 |
0.731 |
|
| 2009 |
Walsh G, Beatty SE, Shiu EMK. The customer-based corporate reputation scale: Replication and short form Journal of Business Research. 62: 924-930. DOI: 10.1016/J.Jbusres.2007.11.018 |
0.327 |
|
| 2008 |
Holloway BB, Beatty SE. Satisfiers and dissatisfiers in the online environment: A critical incident assessment Journal of Service Research. 10: 347-364. DOI: 10.1177/1094670508314266 |
0.382 |
|
| 2008 |
Zhang J, Beatty SE, Walsh G. Review and future directions of cross-cultural consumer services research Journal of Business Research. 61: 211-224. DOI: 10.1016/J.Jbusres.2007.06.003 |
0.387 |
|
| 2007 |
Jones MA, Reynolds KE, Mothersbaugh DL, Beatty SE. The Positive and Negative Effects of Switching Costs on Relational Outcomes Journal of Service Research. 9: 335-355. DOI: 10.1177/1094670507299382 |
0.322 |
|
| 2007 |
Wang S, Holloway BB, Beatty SE, Hill WW. Adolescent influence in family purchase decisions: An update and cross-national extension Journal of Business Research. 60: 1117-1124. DOI: 10.1016/J.Jbusres.2007.04.004 |
0.702 |
|
| 2007 |
Walsh G, Beatty SE. Customer-based corporate reputation of a service firm: scale development and validation Journal of the Academy of Marketing Science. 35: 127-143. DOI: 10.1007/S11747-007-0015-7 |
0.413 |
|
| 2006 |
Lueg JE, Ponder N, Beatty SE, Capella ML. Teenagers’ use of alternative shopping channels: A consumer socialization perspective Journal of Retailing. 82: 137-153. DOI: 10.1016/J.Jretai.2005.08.002 |
0.746 |
|
| 2006 |
Trocchia PJ, Beatty SE, Hill WW. A typology of motor vehicle consumers using motives for leasing versus financing Journal of Consumer Behaviour. 5: 304-316. DOI: 10.1002/Cb.182 |
0.319 |
|
| 2004 |
Ponder N, Beatty SE, Foxx W. Doctoral Comprehensive Exams in Marketing: Current Practices and Emerging Perspectives Journal of Marketing Education. 26: 226-235. DOI: 10.1177/0273475304268778 |
0.745 |
|
| 2004 |
Weun S, Beatty SE, Jones MA. The impact of service failure severity on service recovery evaluations andpost‐recovery relationships Journal of Services Marketing. 18: 133-146. DOI: 10.1108/08876040410528737 |
0.355 |
|
| 2004 |
Wang S, Beatty SE, Foxx W. Signaling the trustworthiness of small online retailers Journal of Interactive Marketing. 18: 53-69. DOI: 10.1002/Dir.10071 |
0.737 |
|
| 2003 |
Holloway BB, Beatty SE. Service Failure in Online Retailing A Recovery Opportunity Journal of Service Research. 6: 92-105. DOI: 10.1177/1094670503254288 |
0.348 |
|
| 2003 |
Spake DF, Beatty SE, Brockman BK, Crutchfield TN. Consumer Comfort in Service Relationships Journal of Service Research. 5: 316-332. DOI: 10.1177/1094670503005004004 |
0.394 |
|
| 2003 |
Jones MA, Mothersbaugh DL, Beatty SE. The effects of locational convenience on customer repurchase intentions across service types Journal of Services Marketing. 17: 701-712. DOI: 10.1108/08876040310501250 |
0.354 |
|
| 2003 |
Trocchia PJ, Beatty SE. An empirical examination of automobile lease vs finance motivational processes Journal of Consumer Marketing. 20: 28-43. DOI: 10.1108/07363760310456937 |
0.408 |
|
| 2003 |
Jones MA, Reynolds KE, Weun S, Beatty SE. The product-specific nature of impulse buying tendency Journal of Business Research. 56: 505-511. DOI: 10.1016/S0148-2963(01)00250-8 |
0.323 |
|
| 2002 |
Lee CKC, Beatty SE. Family Structure And Influence In Family Decision Making Journal of Consumer Marketing. 19: 24-41. DOI: 10.1108/07363760210414934 |
0.304 |
|
| 2001 |
Yoon MH, Beatty SE, Suh J. The effect of work climate on critical employee and customer outcomes International Journal of Service Industry Management. 12: 500-521. DOI: 10.1108/Eum0000000006095 |
0.367 |
|
| 2000 |
Kwon U, Beatty SE, Lueg JE. Organizational values, work norms, and relational role behaviours: an empirical retail assessment The International Review of Retail, Distribution and Consumer Research. 10: 401-416. DOI: 10.1080/09593960050138958 |
0.777 |
|
| 2000 |
Jones MA, Mothersbaugh DL, Beatty SE. Switching barriers and repurchase intentions in services Journal of Retailing. 76: 259-274. DOI: 10.1016/S0022-4359(00)00024-5 |
0.329 |
|
| 1999 |
Reynolds KE, Beatty SE. Customer benefits and company consequences of customer-salesperson relationships in retailing Journal of Retailing. 75: 11-32. DOI: 10.1016/S0022-4359(99)80002-5 |
0.42 |
|
| 1999 |
Reynolds KE, Beatty SE. A relationship customer typology Journal of Retailing. 75: 509-523. DOI: 10.1016/S0022-4359(99)00016-0 |
0.395 |
|
| 1998 |
Beatty SE, Ferrell ME. Impulse buying: Modeling its precursors Journal of Retailing. 74: 161-167. DOI: 10.1016/S0022-4359(98)90009-4 |
0.327 |
|
| 1996 |
Beatty SE, Mayer M, Coleman JE, Reynolds KE, Lee J. Customer-sales associate retail relationships Journal of Retailing. 72: 223-247. DOI: 10.1016/S0022-4359(96)90028-7 |
0.441 |
|
| 1994 |
Beatty SE, Talpade S. Adolescent Influence in Family Decision Making: A Replication with Extension Journal of Consumer Research. 21: 332-341. DOI: 10.1086/209401 |
0.378 |
|
| 1992 |
Beatty SE, Chae Ms, Bandyopadhyay S, Tarasingh PS. A Closer Look at Manuscript Reviewing in Marketing Journal of Marketing Education. 14: 3-14. DOI: 10.1177/027347539201400302 |
0.305 |
|
| 1991 |
Beatty SE, Kahle LR, Homer P. Personal values and gift-giving behaviors: A study across cultures Journal of Business Research. 22: 149-157. DOI: 10.1016/0148-2963(91)90049-4 |
0.307 |
|
| 1990 |
Misra S, Beatty SE. Celebrity spokesperson and brand congruence: An assessment of recall and affect Journal of Business Research. 21: 159-173. DOI: 10.1016/0148-2963(90)90050-N |
0.319 |
|
| 1988 |
Beatty SE, Homer P, Kahle LR. The involvement--commitment model: Theory and implications Journal of Business Research. 16: 149-167. DOI: 10.1016/0148-2963(88)90039-2 |
0.309 |
|
| 1988 |
Beatty SE, Kahle LR. Alternative Hierarchies of the Attitude-Behavior Relationship: The Impact of Brand Commitment and Habit Journal of the Academy of Marketing Science. 16: 1-10. DOI: 10.1007/Bf02723310 |
0.35 |
|
| 1987 |
Badovick GJ, Beatty SE. Shared Organizational Values: Measurement and Impact Upon Strategic Marketing Implementation: Journal of the Academy of Marketing Science. 15: 19-26. DOI: 10.1177/009207038701500103 |
0.316 |
|
| 1987 |
Helgeson JG, Beatty SE. Price Expectation and Price Recall Error: An Empirical Study Journal of Consumer Research. 14: 379-386. DOI: 10.1086/209121 |
0.317 |
|
| 1987 |
Beatty SE, Smith SM. External Search Effort: An Investigation across Several Product Categories Journal of Consumer Research. 14: 83-95. DOI: 10.1086/209095 |
0.324 |
|
| 1985 |
Beatty SE, Kahle LR, Homer P, Misra S. Alternative measurement approaches to consumer values: The list of values and the rokeach value survey Psychology & Marketing. 2: 181-200. DOI: 10.1002/Mar.4220020305 |
0.33 |
|
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