Raj S. Agnihotri, Ph.D. - Publications

Affiliations: 
2009 Kent State University, Kent, OH, United States 
Area:
Marketing Business Administration, Social Psychology

29 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2018 Ogilvie J, Agnihotri R, Rapp A, Trainor KJ. Social media technology use and salesperson performance: A two study examination of the role of salesperson behaviors, characteristics, and training Industrial Marketing Management. 75: 55-65. DOI: 10.1016/J.Indmarman.2018.03.007  0.716
2017 Gabler CB, Agnihotri R, Itani OS. Can salesperson guilt lead to more satisfied customers? Findings from India Journal of Business & Industrial Marketing. 32: 951-961. DOI: 10.1108/Jbim-12-2016-0287  0.499
2017 Briggs E, Kalra A, Agnihotri R. Contrasting effects of salespeople’s emotion appraisal ability in a transaction-oriented environment Journal of Business & Industrial Marketing. 33: 0-0. DOI: 10.1108/Jbim-06-2016-0138  0.449
2017 Kalra A, Agnihotri R, Chaker NN, Singh RK, Das BK. Connect within to connect outside: effect of salespeople's political skill on relationship performance Journal of Personal Selling & Sales Management. 37: 332-348. DOI: 10.1080/08853134.2017.1391100  0.432
2017 Ogilvie J, Rapp A, Agnihotri R, Bachrach DG. Translating sales effort into service performance: it's an emotional ride Journal of Personal Selling and Sales Management. 37: 100-112. DOI: 10.1080/08853134.2017.1287577  0.688
2017 Agnihotri R, Gabler CB, Itani OS, Jaramillo F, Krush MT. Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict Journal of Personal Selling and Sales Management. 37: 27-41. DOI: 10.1080/08853134.2016.1272053  0.484
2017 Agnihotri R, Trainor KJ, Itani OS, Rodriguez M. Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India Journal of Business Research. 81: 144-154. DOI: 10.1016/J.Jbusres.2017.08.021  0.481
2017 Itani OS, Agnihotri R, Dingus R. Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler Industrial Marketing Management. 66: 64-79. DOI: 10.1016/J.Indmarman.2017.06.012  0.407
2017 Domingues J, Vieira VA, Agnihotri R. The interactive effects of goal orientation and leadership style on sales performance Marketing Letters. 28: 637-649. DOI: 10.1007/S11002-017-9436-3  0.379
2016 Krush MT, Agnihotri R, Trainor KJ. A contingency model of marketing dashboards and their influence on marketing strategy implementation speed and market information management capability European Journal of Marketing. 50: 2077-2102. DOI: 10.1108/Ejm-06-2015-0317  0.418
2016 Agnihotri R, Vieira VA, Senra KB, Gabler CB. Examining the impact of salesperson interpersonal mentalizing skills on performance: the role of attachment anxiety and subjective happiness Journal of Personal Selling and Sales Management. 36: 174-189. DOI: 10.1080/08853134.2016.1178071  0.385
2015 Agnihotri R, Krush MT. Salesperson empathy, ethical behaviors, and sales performance: the moderating role of trust in one's manager Journal of Personal Selling and Sales Management. 35: 164-174. DOI: 10.1080/08853134.2015.1010541  0.466
2015 Rapp A, Agnihotri R, Baker TL, Andzulis JM. Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance Journal of the Academy of Marketing Science. 43: 357-374. DOI: 10.1007/S11747-014-0384-7  0.716
2014 Agnihotri R, Rapp AA, Andzulis JM, Gabler CB. Examining the Drivers and Performance Implications of Boundary Spanner Creativity Journal of Service Research. 17: 164-181. DOI: 10.1177/1094670513506494  0.332
2014 Agnihotri R, Bonney L, Dixon AL, Erffmeyer R, Pullins EB, Sojka JZ, West V. Developing a Stakeholder Approach for Recruiting Top-Level Sales Students Journal of Marketing Education. 36: 75-86. DOI: 10.1177/0273475314522039  0.312
2014 Gabler CB, Agnihotri R, Moberg CR. Collaborative Communication between Sales and Logistics and Its Impact on Business Process Effectiveness: A Theoretical Approach Journal of Marketing Channels. 21: 242-253. DOI: 10.1080/1046669X.2014.945355  0.445
2014 Trainor KJ, Andzulis J, Rapp A, Agnihotri R. Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM Journal of Business Research. 67: 1201-1208. DOI: 10.1016/J.Jbusres.2013.05.002  0.695
2013 Trainor KJ, Krush MT, Agnihotri R. Effects of relational proclivity and marketing intelligence on new product development Marketing Intelligence & Planning. 31: 788-806. DOI: 10.1108/Mip-02-2013-0028  0.499
2013 Agnihotri R, Dingus R, Hu MY, Krush MT. Social media: Influencing customer satisfaction in B2B sales Industrial Marketing Management. DOI: 10.1016/J.Indmarman.2015.09.003  0.451
2013 Krush MT, Agnihotri R, Trainor KJ, Nowlin EL. Enhancing organizational sensemaking: An examination of the interactive effects of sales capabilities and marketing dashboards Industrial Marketing Management. 42: 824-835. DOI: 10.1016/J.Indmarman.2013.02.017  0.421
2012 Agnihotri R, Kothandaraman P, Kashyap R, Singh R. Bringing “Social” Into Sales: The Impact of Salespeople’S Social Media Use on Service Behaviors and Value Creation Journal of Personal Selling and Sales Management. 32: 333-348. DOI: 10.2753/Pss0885-3134320304  0.442
2012 Agnihotri R, Krush M, Singh RK. Understanding the mechanism linking interpersonal traits to pro‐social behaviors among salespeople: lessons from India Journal of Business & Industrial Marketing. 27: 211-227. DOI: 10.1108/08858621211207234  0.458
2012 Agnihotri R, Rapp A, Kothandaraman P, Singh RK. An Emotion-Based Model of Salesperson Ethical Behaviors Journal of Business Ethics. 109: 243-257. DOI: 10.1007/S10551-011-1123-3  0.649
2011 Rapp A, Agnihotri R, Baker TL. Conceptualizing salesperson competitive intelligence: An individual-level perspective Journal of Personal Selling and Sales Management. 31: 141-155. DOI: 10.2753/Pss0885-3134310203  0.699
2011 Agnihotri R, Rapp A. Perspectives on competitive intelligence within business: A tactical tool for sales- people to gain a competitive advantage The Marketing Review. 11: 363-380. DOI: 10.1362/146934711X13210328715948  0.675
2010 Rapp A, Trainor KJ, Agnihotri R. Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology Journal of Business Research. 63: 1229-1236. DOI: 10.1016/J.Jbusres.2009.11.002  0.716
2009 Agnihotri R, Troutt MD. The effective use of technology in personal knowledge management: A framework of skills, tools and user context Online Information Review. 33: 329-342. DOI: 10.1108/14684520910951249  0.449
2009 Agnihotri R, Rapp A, Trainor K. Understanding the role of information communication in the buyer‐seller exchange process: antecedents and outcomes Journal of Business & Industrial Marketing. 24: 474-486. DOI: 10.1108/08858620910986712  0.69
2008 Rapp A, Agnihotri R, Forbes LP. The Sales Force Technology–Performance Chain: The Role of Adaptive Selling and Effort Journal of Personal Selling and Sales Management. 28: 335-350. DOI: 10.2753/Pss0885-3134280401  0.696
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