Jean-Charles Chebat - Publications

Affiliations: 
Marketing HEC Montreal (Canada) 
Area:
Marketing Business Administration, Behavioral Psychology

86 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2019 Lemarié L, Bellavance F, Chebat JC. Regulatory focus, time perspective, locus of control and sensation seeking as predictors of risky driving behaviors. Accident; Analysis and Prevention. 127: 19-27. PMID 30826693 DOI: 10.1016/J.Aap.2019.02.025  0.736
2019 Gaucher B, Chebat J. How uncivil customers corrode the relationship between frontline employees and retailers Journal of Retailing and Consumer Services. 46: 1-10. DOI: 10.1016/J.Jretconser.2018.09.012  0.389
2018 Lemarié L, Chebat J, Bellavance F. Reckless driving promotion and prevention: priming effects Journal of Social Marketing. 8: 220-236. DOI: 10.1108/Jsocm-02-2017-0012  0.75
2016 El Hedhli K, Zourrig H, Chebat J. Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity Journal of Retailing and Consumer Services. 31: 1-13. DOI: 10.1016/J.Jretconser.2016.03.002  0.399
2016 Haj-Salem N, Chebat JC, Michon R, Oliveira S. Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity Journal of Business Research. 69: 1219-1227. DOI: 10.1016/J.Jbusres.2015.09.011  0.628
2016 Richard M, Chebat J. Modeling online consumer behavior: Preeminence of emotions and moderating influences of need for cognition and optimal stimulation level Journal of Business Research. 69: 541-553. DOI: 10.1016/J.Jbusres.2015.05.010  0.72
2015 Michon R, Chebat J, Yu H, Lemarié L. Fashion orientation, shopping mall environment, and patronage intentions Journal of Fashion Marketing and Management: An International Journal. 19: 3-21. DOI: 10.1108/Jfmm-09-2012-0055  0.753
2015 Lessard-Bonaventure S, Chebat J. Psychological Ownership, Touch, and Willingness to Pay for an Extended Warranty The Journal of Marketing Theory and Practice. 23: 224-234. DOI: 10.1080/10696679.2015.1002341  0.341
2015 Borges A, Herter MM, Chebat J. “It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception Journal of Retailing and Consumer Services. 22: 96-106. DOI: 10.1016/J.Jretconser.2014.10.005  0.389
2015 Zourrig H, Chebat J, Toffoli R. “In-group love and out-group hate?” A cross cultural study on customers' revenge, avoidance and forgiveness behaviors Journal of Business Research. 68: 487-499. DOI: 10.1016/J.Jbusres.2014.09.014  0.301
2014 Chebat J, Michon R, Haj-Salem N, Oliveira S. The effects of mall renovation on shopping values, satisfaction and spending behaviour Journal of Retailing and Consumer Services. 21: 610-618. DOI: 10.1016/J.Jretconser.2014.04.010  0.675
2014 Chebat J, Haj-Salem N, Oliveira S. Why shopping pals make malls different? Journal of Retailing and Consumer Services. 21: 77-85. DOI: 10.1016/J.Jretconser.2013.10.002  0.358
2014 Haj-Salem N, Chebat J. The double-edged sword: The positive and negative effects of switching costs on customer exit and revenge Journal of Business Research. 67: 1106-1113. DOI: 10.1016/J.Jbusres.2013.05.050  0.316
2013 Muñoz Y, Chebat JC, Borges A. Graphic gambling warnings: how they affect emotions, cognitive responses and attitude change. Journal of Gambling Studies / Co-Sponsored by the National Council On Problem Gambling and Institute For the Study of Gambling and Commercial Gaming. 29: 507-24. PMID 22648580 DOI: 10.1007/S10899-012-9319-8  0.384
2013 Dolbec P, Chebat J. The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity Journal of Retailing. 89: 460-466. DOI: 10.1016/J.Jretai.2013.06.003  0.411
2013 Lemarié L, Chebat J. Resist or comply: Promoting responsible gambling among youth Journal of Business Research. 66: 137-140. DOI: 10.1016/J.Jbusres.2012.09.005  0.733
2013 Baker TL, Meyer T, Chebat JC. Cultural impacts on felt and expressed emotions and third party complaint relationships Journal of Business Research. 66: 816-822. DOI: 10.1016/J.Jbusres.2011.06.006  0.352
2013 Ortinau DJ, Babin BJ, Chebat J. Development of new empirical insights in consumer–retailer relationships within online and offline retail environments: Introduction to the special issue Journal of Business Research. 66: 795-800. DOI: 10.1016/J.Jbusres.2011.06.003  0.412
2011 Massicotte M, Michon R, Chebat J, Sirgy MJ, Borges A. Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers Journal of Retailing and Consumer Services. 18: 74-80. DOI: 10.1016/J.Jretconser.2010.10.001  0.636
2011 Chebat J, Davidow M, Borges A. More on the role of switching costs in service markets: A research note Journal of Business Research. 64: 823-829. DOI: 10.1016/J.Jbusres.2010.10.003  0.351
2011 Kaltcheva VD, Patino A, Chebat J. Impact of retail environment extraordinariness on customer self-concept Journal of Business Research. 64: 551-557. DOI: 10.1016/J.Jbusres.2010.06.011  0.343
2010 Chebat JC, Salem NH, Poirier JF, Gélinas-Chebat C. Reactions to waiting online by men and women. Psychological Reports. 106: 851-69. PMID 20712174 DOI: 10.2466/Pr0.106.3.851-869  0.358
2010 Munoz Y, Chebat JC, Suissa JA. Using fear appeals in warning labels to promote responsible gambling among VLT players: the key role of depth of information processing. Journal of Gambling Studies / Co-Sponsored by the National Council On Problem Gambling and Institute For the Study of Gambling and Commercial Gaming. 26: 593-609. PMID 20217197 DOI: 10.1007/S10899-010-9182-4  0.388
2010 Borges A, Chebat J, Babin BJ. Does a companion always enhance the shopping experience? Journal of Retailing and Consumer Services. 17: 294-299. DOI: 10.1016/J.Jretconser.2010.02.007  0.356
2010 Chebat J, Kerzazi L, Zourrig H. Impact of culture on dissatisfied customers: An empirical study City, Culture and Society. 1: 37-44. DOI: 10.1016/J.Ccs.2010.04.004  0.388
2009 Zourrig H, Chebat J. Waiting in a queue with strangers and acquaintances: An integrative model of customer‐to‐customer interactions effect on waiting time evaluation International Journal of Quality and Service Sciences. 1: 145-159. DOI: 10.1108/17566690910971427  0.391
2009 Zourrig H, Chebat J, Toffoli R. Exploring cultural differences in customer forgiveness behavior Journal of Service Management. 20: 404-419. DOI: 10.1108/09564230910978502  0.404
2009 Allard T, Babin B, Chebat J, Crispo M. Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation Journal of Retailing and Consumer Services. 16: 442-450. DOI: 10.1016/J.Jretconser.2009.06.007  0.427
2009 Allard T, Babin BJ, Chebat J. When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations Journal of Retailing and Consumer Services. 16: 40-49. DOI: 10.1016/J.Jretconser.2008.08.004  0.358
2009 Chebat J, El Hedhli K, Sirgy MJ. How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence Journal of Retailing and Consumer Services. 16: 50-60. DOI: 10.1016/J.Jretconser.2008.08.003  0.387
2009 Zourrig H, Chebat J, Toffoli R. Consumer revenge behavior: A cross-cultural perspective Journal of Business Research. 62: 995-1001. DOI: 10.1016/J.Jbusres.2008.08.006  0.389
2009 El Hedhli K, Chebat J. Developing and validating a psychometric shopper-based mall equity measure Journal of Business Research. 62: 581-587. DOI: 10.1016/J.Jbusres.2008.05.016  0.308
2008 Michon R, Chebat J. Breaking Open the Consumer Behavior Black Box: Sem and Retail Atmospheric Manipulations Journal of Marketing Theory and Practice. 16: 299-308. DOI: 10.2753/Mtp1069-6679160403  0.662
2008 Chebat J, Morrin M, Chebat D. Does Age Attenuate the Impact of Pleasant Ambient Scent on Consumer Response? Environment and Behavior. 41: 258-267. DOI: 10.1177/0013916507311792  0.326
2008 Michon R, Yu H, Smith D, Chebat J. The influence of mall environment on female fashion shoppers' value and behaviour Journal of Fashion Marketing and Management: An International Journal. 12: 456-468. DOI: 10.1108/13612020810906128  0.692
2008 Chebat J, Gélinas-Chebat C, Therrien K. Gender-related wayfinding time of mall shoppers Journal of Business Research. 61: 1076-1082. DOI: 10.1016/J.Jbusres.2007.09.021  0.328
2007 Vandenberghe C, Bentein K, Michon R, Chebat JC, Tremblay M, Fils JF. An examination of the role of perceived support and employee commitment in employee-customer encounters. The Journal of Applied Psychology. 92: 1177-87. PMID 17638475 DOI: 10.1037/0021-9010.92.4.1177  0.684
2007 Chebat JC, El Hedhli K, Gélinas-Chebat C, Boivin R. Voice and persuasion in a banking telemarketing context. Perceptual and Motor Skills. 104: 419-37. PMID 17566432 DOI: 10.2466/Pms.104.2.419-437  0.686
2007 Woodside AG, Krauss E, Caldwell M, Chebat JC. Advancing theory for understanding travelers' own explanations of discretionary travel behavior Journal of Travel and Tourism Marketing. 22: 15-35. DOI: 10.1300/J073V22N01_02  0.353
2007 Michon R, Yu H, Smith D, Chebat J. The shopping experience of female fashion leaders International Journal of Retail & Distribution Management. 35: 488-501. DOI: 10.1108/09590550710750359  0.686
2007 Morin S, Dubé L, Chebat J. The role of pleasant music in servicescapes: A test of the dual model of environmental perception Journal of Retailing. 83: 115-130. DOI: 10.1016/J.Jretai.2006.10.006  0.407
2007 Chebat J, Morrin M. Colors and cultures: Exploring the effects of mall décor on consumer perceptions Journal of Business Research. 60: 189-196. DOI: 10.1016/J.Jbusres.2006.11.003  0.362
2006 Woodside A, Chebat J, Du J, Cooper C, Go F. Lived Experiences and Advancing Science in Lifestyle, Leisure, and Tourism: Introduction and Part I to the Special Issues of Papers of the Fourth Symposium on the Consumer Psychology of Tourism, Hospitality, and Leisure Research Tourism Analysis. 11: 169-170. DOI: 10.3727/108354206778689835  0.307
2006 Chebat J, Sirgy MJ, St-James V. Upscale image transfer from malls to stores: A self-image congruence explanation Journal of Business Research. 59: 1288-1296. DOI: 10.1016/J.Jbusres.2006.09.007  0.3
2006 Babin BJ, Chebat J, Robicheaux R. Introduction to the special section on retailing research: The mind and emotion of the 21st century shopper Journal of Business Research. 59: 1279-1280. DOI: 10.1016/J.Jbusres.2006.09.004  0.306
2005 Chebat J, Davidow M, Codjovi I. Silent Voices Journal of Service Research. 7: 328-342. DOI: 10.1177/1094670504273965  0.397
2005 Laroche M, Teng L, Michon R, Chebat JC. Incorporating service quality into consumer mall shopping decision making: A comparison between English and French Canadian consumers Journal of Services Marketing. 19: 157-163. DOI: 10.1108/08876040510596830  0.7
2005 Chebat J, Slusarczyk W. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study Journal of Business Research. 58: 664-673. DOI: 10.1016/J.Jbusres.2003.09.005  0.373
2005 Michon R, Chebat JC, Turley LW. Mall atmospherics: The interaction effects of the mall environment on shopping behavior Journal of Business Research. 58: 576-583. DOI: 10.1016/J.Jbusres.2003.07.004  0.686
2005 Eroglu SA, Machleit KA, Chebat JC. The interaction of retail density and music tempo: Effects on shopper responses Psychology and Marketing. 22: 577-589. DOI: 10.1002/Mar.20074  0.378
2004 Michon R, Chebat J. Cross-cultural mall shopping values and habitats Journal of Business Research. 57: 883-892. DOI: 10.1016/S0148-2963(02)00291-6  0.659
2004 Ruiz J, Chebat J, Hansen P. Another trip to the mall: a segmentation study of customers based on their activities Journal of Retailing and Consumer Services. 11: 333-350. DOI: 10.1016/J.Jretconser.2003.12.002  0.312
2004 Babin BJ, Chebat J, Michon R. Perceived appropriateness and its effect on quality, affect and behavior Journal of Retailing and Consumer Services. 11: 287-298. DOI: 10.1016/J.Jretconser.2003.09.002  0.697
2003 Chebat JC, Gélinas-Chebat C, Dorais S. Missing information can be more persuasive. Psychological Reports. 92: 1043-52. PMID 12931914 DOI: 10.2466/Pr0.2003.92.3C.1043  0.326
2003 Chebat JC, Vercollier SD, Gélinas-Chebat C. Drama advertisements: moderating effects of self-relevance on the relations among empathy, information processing, and attitudes. Psychological Reports. 92: 997-1014. PMID 12841477 DOI: 10.2466/Pr0.2003.92.3.997  0.312
2003 Chebat J, Daoud F. Effects of F1 Grand Prix Sponsorship by Cigarette Brands on Adolescents' Cognitive and Behavioural Responses International Journal of Sports Marketing & Sponsorship. 5: 2-13. DOI: 10.1108/Ijsms-05-02-2003-B002  0.307
2003 Chebat J, Michon R. Impact of ambient odors on mall shoppers' emotions, cognition, and spending Journal of Business Research. 56: 529-539. DOI: 10.1016/S0148-2963(01)00247-8  0.681
2003 Chebat J, Gelinas-Chebat C, Hombourger S, Woodside AG. Testing consumers' motivation and linguistic ability as moderators of advertising readability Psychology and Marketing. 20: 599-624. DOI: 10.1002/Mar.10088  0.364
2002 Turley L, Chebat J. Linking Retail Strategy, Atmospheric Design and Shopping Behaviour Journal of Marketing Management. 18: 125-144. DOI: 10.1362/0267257022775891  0.334
2002 Chebat J, Babin B, Kollias P. What makes contact employees perform? Reactions to employee perceptions of managerial practices International Journal of Bank Marketing. 20: 325-332. DOI: 10.1108/02652320210451223  0.367
2001 Chebat J, Robicheaux R. The interplay of emotions and cognitions of consumers in the retail environment Journal of Business Research. 54: 87-88. DOI: 10.1016/S0148-2963(99)00094-6  0.31
2001 Chebat J, Chebat CG, Vaillant D. Environmental background music and in-store selling Journal of Business Research. 54: 115-123. DOI: 10.1016/S0148-2963(99)00089-2  0.324
2001 Chebat J, Charlebois M, Gélinas-Chebat C. What makes open vs. closed conclusion advertisements more persuasive? The moderating role of prior knowledge and involvement Journal of Business Research. 53: 93-102. DOI: 10.1016/S0148-2963(99)00078-8  0.377
2001 Woodside AG, Chebat J. Updating Heider's balance theory in consumer behavior: A Jewish couple buys a German car and additional buying-consuming transformation stories Psychology and Marketing. 18: 475-495. DOI: 10.1002/Mar.1017  0.312
2000 Chebat J, Vaillant D, Gélinas-Chebat C. Does Background Music in a Store Enhance Salespersons' Persuasiveness?: Perceptual and Motor Skills. 91: 405-424. PMID 11065300 DOI: 10.2466/Pms.2000.91.2.405  0.325
2000 Chebat JC, Kollias P. The impact of empowerment on customer contact employees' roles in service organizations Journal of Service Research. 3: 66-81. DOI: 10.1177/109467050031005  0.365
1999 Lapierre J, Filiatrault P, Chebat J. Value Strategy Rather Than Quality Strategy Journal of Business Research. 45: 235-246. DOI: 10.1016/S0148-2963(97)00223-3  0.364
1998 Chebat J, Savard M, Filiatrault P. Miscomprehension Gap between CPAs and their Corporate Customers Industrial Marketing Management. 27: 177-185. DOI: 10.1016/S0019-8501(97)00063-1  0.381
1997 Chebat J, Limoges F, Gélinas-Chebat C. Effects of circadian orientation, time of day, and arousal on consumers' depth of information processing of advertising. Perceptual and Motor Skills. 85: 479-490. PMID 9347532 DOI: 10.2466/Pms.1997.85.2.479  0.308
1997 Hul MK, Dube L, Chebat J. The impact of music on consumers' reactions to waiting for services Journal of Retailing. 73: 87-104. DOI: 10.1016/S0022-4359(97)90016-6  0.367
1996 Gélinas-Chebat C, Chebat J, Vaninsky A. Voice and Advertising: Effects of Intonation and Intensity of Voice on Source Credibility, Attitudes toward the Advertised Service and the Intent to Buy: Perceptual and Motor Skills. 83: 243-262. PMID 8873199 DOI: 10.2466/Pms.1996.83.1.243  0.406
1996 Filiatrault P, Harvey J, Chebat J. Service quality and service productivity management practices Industrial Marketing Management. 25: 243-255. DOI: 10.1016/0019-8501(95)00129-8  0.33
1995 Chebat J, Laroche M, Badura D, Filiatrault P. Affect and memory in advertising: an empirical study of the compensatory processes. Journal of Social Psychology. 135: 425-437. PMID 7564303 DOI: 10.1080/00224545.1995.9712212  0.315
1995 Chebat J, Filiatrault P, Gélinas-Chebat C, Vaninsky A. Impact of waiting attribution and consumer's mood on perceived quality Journal of Business Research. 34: 191-196. DOI: 10.1016/0148-2963(95)98346-4  0.367
1995 Chebat J, Zuccaro C. Attitudes toward items of time budgets as predictors of time uses: The case of men-v-women Social Indicators Research. 36: 75-89. DOI: 10.1007/Bf01079397  0.31
1993 Chebat J, Filiatrault P. The Impact of Waiting in Line on Consumers International Journal of Bank Marketing. 11: 35-40. DOI: 10.1108/02652329310025938  0.344
1992 Gelinas-Chebat C, Chebat J. Effects of Two Voice Characteristics on the Attitudes toward Advertising Messages The Journal of Social Psychology. 132: 447-459. DOI: 10.1080/00224545.1992.9924724  0.372
1992 Chebat J, Zuccaro C, Filiatrault P. Locus of Control as a Moderator Variable for the Attribution and Learning Processes of Marketing Managers The Journal of Social Psychology. 132: 597-608. DOI: 10.1080/00224545.1992.9713899  0.309
1991 Chebat J, Picard J. Does Prenotification Increase Response Rates in Mail Surveys? A Self-Perception Approach The Journal of Social Psychology. 131: 477-481. DOI: 10.1080/00224545.1991.9713878  0.324
1990 Chebat J, Filiatrault P, Perrien J. Limits of Credibility: The Case of Political Persuasion The Journal of Social Psychology. 130: 157-167. DOI: 10.1080/00224545.1990.9924566  0.36
1988 Chebat J, Laroche M, Malette H. A Cross‐cultural Comparison of Attitudes Towards and Usage of Credit Cards International Journal of Bank Marketing. 6: 42-54. DOI: 10.1108/Eb010837  0.312
1988 Chebat J, Picard J. Receivers' Self-Acceptance and the Effectiveness of Two-Sided Messages The Journal of Social Psychology. 128: 353-362. DOI: 10.1080/00224545.1988.9713752  0.345
1988 Chebat J, Filiatrault P, Laroche M, Watson C. Compensatory Effects of Cognitive Characteristics of the Source, the Message, and the Receiver Upon Attitude Change The Journal of Psychology. 122: 609-621. DOI: 10.1080/00223980.1988.9915535  0.357
1987 Chebat J, Filiatrault P. Credibility, source identification and message acceptance: The case of political persuasion Political Communication. 4: 153-160. DOI: 10.1080/10584609.1987.9962818  0.303
1986 Chebat J, Chandon J. Predicting attitudes toward road safety from present and future time orientations: An economic approach Journal of Economic Psychology. 7: 477-499. DOI: 10.1016/0167-4870(86)90035-8  0.321
1985 Chebat J, Picard J. The effects of price and message-sidedness on confidence in product and advertisement with personal involvement as a mediator variable International Journal of Research in Marketing. 2: 129-141. DOI: 10.1016/0167-8116(85)90029-1  0.326
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