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Jennifer Nieman-Gonder, Ph.D. - Publications

Affiliations: 
2007 Hofstra University, Hempstead, NY, United States 
Area:
Industrial Psychology
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2 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2006 Shapiro T, Nieman-Gonder JM, Andreoli NA, Trimarco-Beta D. An experimental investigation of justice-based service recovery on customer satisfaction, loyalty, and word-of-mouth intentions. Psychological Reports. 99: 864-78. PMID 17305206 DOI: 10.2466/Pr0.99.3.864-878  0.373
2006 Shapiro T, Nieman-Gonder J. Effect of communication mode in justice-based service recovery Managing Service Quality. 16: 124-144. DOI: 10.1108/09604520610650619  0.373
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