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Terri Shapiro - Publications

Affiliations: 
Industrial/Organizational Psychology Hofstra University, Hempstead, NY, United States 
Area:
Social Psychology, Organizational
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6 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2015 Forman AM, Thelen S, Shapiro T. Domestic versus offshore service providers Journal of Service Management. 26: 608-624. DOI: 10.1108/Josm-01-2015-0020  0.633
2013 Shapiro T, Lindner B. More football in pubs: European union - Court of Justice (grand chamber) football association premier league ltd and Others v QC leisure and Others (C-403/08) and karen murphy v media protection services ltd (C-429/08) Queen Mary Journal of Intellectual Property. 3: 43-53. DOI: 10.4337/qmjip.2013.01.03  0.317
2012 Thelen ST, Shapiro T. Predicting negative consumer reactions to services offshoring Journal of Services Marketing. 26: 181-193. DOI: 10.1108/08876041211223988  0.634
2006 Shapiro T, Nieman-Gonder JM, Andreoli NA, Trimarco-Beta D. An experimental investigation of justice-based service recovery on customer satisfaction, loyalty, and word-of-mouth intentions. Psychological Reports. 99: 864-78. PMID 17305206 DOI: 10.2466/Pr0.99.3.864-878  0.367
2006 Shapiro T, Nieman-Gonder J. Effect of communication mode in justice-based service recovery Managing Service Quality. 16: 124-144. DOI: 10.1108/09604520610650619  0.684
1999 Shahani-Denning C, Barriere M, Shapiro T, Kaplan I, Metlay W. The psychologist's role in measuring and improving customer satisfaction. Consulting Psychology Journal: Practice and Research. 51: 37-46. DOI: 10.1037//1061-4087.51.1.37  0.697
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