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Simona Stan, Ph.D. - Publications

Affiliations: 
2001 University of Missouri - Columbia, Columbia, MO, United States 
Area:
Marketing Business Administration, Management Business Administration
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10 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2018 Shooshtari NH, Stan S, Clouse SF. Receiving, Recording, and Responding to Customer Complaints: The Effects of Formalizing Customer Complaint Handling Policies in Retail Firms Services Marketing Quarterly. 39: 225-239. DOI: 10.1080/15332969.2018.1472982  0.475
2015 Stan S. Transnational healthcare practices of Romanian migrants in Ireland: inequalities of access and the privatisation of healthcare services in Europe. Social Science & Medicine (1982). 124: 346-55. PMID 24797693 DOI: 10.1016/J.Socscimed.2014.04.013  0.33
2013 Stan S, Evans KR, Cernusca D, Sengupta S. Retailing evolution and revolution in a privatizing economy: Small business managers' values and retail strategies in Romania Euromarketing and the Future. 55-77. DOI: 10.1300/J037V12N03_05  0.588
2012 Stan S, Evans K, Arnold T, McAmis G. The Moderating influence of organizational support on the development of salesperson job performance: Can an organization provide too much support? Journal of Personal Selling and Sales Management. 32: 405-419. DOI: 10.2753/Pss0885-3134320401  0.55
2012 Stan S, Landry TD, Evans KR. Boundary spanners' satisfaction with organizational support services: An internal communications perspective Internal Relationship Management: Linking Human Resources to Marketing Performance. 43-63. DOI: 10.1300/J366V03N02_04  0.612
2008 Arnold T, Landry T, Scheer L, Stan S. The role of equity and work environment in the formation of salesperson distributive fairness judgments Journal of Personal Selling and Sales Management. 29: 61-80. DOI: 10.2753/Pss0885-3134290104  0.407
2008 Evans KR, Stan S, Murray L. The customer socialization paradox: The mixed effects of communicating customer role expectations Journal of Services Marketing. 22: 213-223. DOI: 10.1108/08876040810871174  0.609
2007 Stan S, Evans KR, Wood CM, Stinson JL. Segment differences in the asymmetric effects of service quality on business customer relationships Journal of Services Marketing. 21: 358-369. DOI: 10.1108/08876040710773660  0.623
2000 Stan S, Evans KR. Small Business Retailing in Privatizing Economies Journal of East-West Business. 5: 123-143. DOI: 10.1300/J097V05N01_07  0.544
1998 Zou S, Stan S. The determinants of export performance: a review of the empirical literature between 1987 and 1997 International Marketing Review. 15: 333-356. DOI: 10.1108/02651339810236290  0.301
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