| Year |
Citation |
Score |
| 2020 |
Moore RS, Collier JE, Williams Z, Moore ML. Perceived market orientation in the product return experience and its impact on post-purchase behavior The Journal of Marketing Theory and Practice. 1-13. DOI: 10.1080/10696679.2020.1738247 |
0.371 |
|
| 2018 |
Pelletier MJ, Collier JE. Experiential Purchase Quality: Exploring the Dimensions and Outcomes of Highly Memorable Experiential Purchases Journal of Service Research. 21: 456-473. DOI: 10.1177/1094670518770042 |
0.351 |
|
| 2018 |
Collier JE, Barnes DC, Abney AK, Pelletier MJ. Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter Journal of Business Research. 84: 150-161. DOI: 10.1016/J.Jbusres.2017.11.016 |
0.538 |
|
| 2017 |
Collier JE, Breazeale M, White A. Giving back the “self” in self service: customer preferences in self-service failure recovery Journal of Services Marketing. 31: 604-617. DOI: 10.1108/Jsm-07-2016-0259 |
0.498 |
|
| 2016 |
Barnes DC, Collier JE, Howe V, Hoffman KD. Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise Journal of Services Marketing. 30: 277-289. DOI: 10.1108/Jsm-05-2015-0172 |
0.528 |
|
| 2015 |
Collier JE, Barnes DC. Self-service delight: Exploring the hedonic aspects of self-service Journal of Business Research. 68: 986-993. DOI: 10.1016/J.Jbusres.2014.09.036 |
0.521 |
|
| 2015 |
Collier JE, Moore RS, Horky A, Moore ML. Why the little things matter: Exploring situational influences on customers' self-service technology decisions Journal of Business Research. 68: 703-710. DOI: 10.1016/J.Jbusres.2014.08.001 |
0.515 |
|
| 2014 |
Wilder KM, Collier JE, Barnes DC. Tailoring to Customers’ Needs: Understanding How to Promote an Adaptive Service Experience With Frontline Employees Journal of Service Research. 17: 446-459. DOI: 10.1177/1094670514530043 |
0.509 |
|
| 2014 |
Collier JE, Sherrell DL, Babakus E, Horky AB. Understanding the differences of public and private self-service technology Journal of Services Marketing. 28: 60-70. DOI: 10.1108/Jsm-04-2012-0071 |
0.505 |
|
| 2014 |
Barnes DC, Collier JE, Robinson S. Customer delight and work engagement Journal of Services Marketing. 28: 380-390. DOI: 10.1108/Jsm-02-2013-0051 |
0.517 |
|
| 2013 |
Barnes DC, Collier JE, Ponder N, Williams Z. Investigating the Employee’s Perspective of Customer Delight Journal of Personal Selling and Sales Management. 33: 91-104. DOI: 10.2753/Pss0885-3134330108 |
0.428 |
|
| 2013 |
Collier JE, Kimes SE. Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation Journal of Service Research. 16: 39-51. DOI: 10.1177/1094670512458454 |
0.501 |
|
| 2013 |
Barnes DC, Collier JE. Investigating work engagement in the service environment Journal of Services Marketing. 27: 485-499. DOI: 10.1108/Jsm-01-2012-0021 |
0.494 |
|
| 2012 |
White A, Breazeale M, Collier JE. The Effects of Perceived Fairness on Customer Responses to Retailer SST Push Policies Journal of Retailing. 88: 250-261. DOI: 10.1016/J.Jretai.2012.01.005 |
0.461 |
|
| 2010 |
Collier JE, Sherrell DL. Examining the influence of control and convenience in a self-service setting Journal of the Academy of Marketing Science. 38: 490-509. DOI: 10.1007/S11747-009-0179-4 |
0.521 |
|
| 2009 |
Collier JE, Bienstock CC. Model Misspecification: Contrasting Formative and Reflective Indicators for a Model of E-Service Quality The Journal of Marketing Theory and Practice. 17: 283-293. DOI: 10.2753/Mtp1069-6679170306 |
0.463 |
|
| 2009 |
Barnes DC, Collier JE, Lueg JE. Reevaluating the theoretical reasoning regarding market-entry position from a service-dominant logic perspective Journal of Marketing Theory and Practice. 17: 163-173. DOI: 10.2753/Mtp1069-6679170205 |
0.486 |
|
| 2007 |
Collier JE, Bienstock CC. An analysis of how nonresponse error is assessed in academic marketing research Marketing Theory. 7: 163-183. DOI: 10.1177/1470593107076865 |
0.33 |
|
| 2006 |
Collier JE, Bienstock CC. Measuring Service Quality in E-Retailing Journal of Service Research. 8: 260-275. DOI: 10.1177/1094670505278867 |
0.465 |
|
| 2006 |
Stafford MR, Stafford TF, Collier JE. The Dimensionality of Environmental Concern: Validation of Component Measures Interdisciplinary Environmental Review. 8: 82-82. DOI: 10.1007/978-3-319-13084-2_18 |
0.368 |
|
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