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Hyunju Shin, Ph.D. - Publications

Affiliations: 
2013 Marketing The University of Alabama, Tuscaloosa, AL 
Area:
Marketing Business Administration
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10 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2019 Liu X, Shin H, Burns AC. Examining the Impact of Luxury Brand's Social Media Marketing on Customer Engagement: Using Big Data Analytics and Natural Language Processing Journal of Business Research. DOI: 10.1016/J.Jbusres.2019.04.042  0.389
2018 Larson LRL, Shin H. Fear During Natural Disaster: Its Impact on Perceptions of Shopping Convenience and Shopping Behavior Services Marketing Quarterly. 39: 293-309. DOI: 10.1080/15332969.2018.1514795  0.317
2018 Shin H, Ellinger AE, Nolan HH, DeCoster TD, Lane F. An Assessment of the Association Between Renewable Energy Utilization and Firm Financial Performance Journal of Business Ethics. 151: 1121-1138. DOI: 10.1007/S10551-016-3249-9  0.586
2017 Shin H, Ellinger AE, Mothersbaugh DL, Reynolds KE. Employing proactive interaction for service failure prevention to improve customer service experiences Journal of Service Theory and Practice. 27: 164-186. DOI: 10.1108/Jstp-07-2015-0161  0.583
2017 Shin H, Casidy R, Mattila AS. Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives Services Marketing Quarterly. 39: 1-21. DOI: 10.1080/15332969.2017.1398021  0.49
2017 Shin H, Eastman JK, Mothersbaugh DL. The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand Journal of Retailing and Consumer Services. 38: 59-70. DOI: 10.1016/J.Jretconser.2017.05.009  0.366
2016 Shin H, Casidy R, Yoon A, Yoon SH. Brand trust and avoidance following brand crisis: A quasi-experiment on the effect of franchisor statements Journal of Brand Management. 23: 1-23. DOI: 10.1057/S41262-016-0011-7  0.402
2015 Casidy R, Shin H. The Effects of Harm Directions and Service Recovery Strategies on Customer Forgiveness and Negative Word-of-Mouth Intentions Journal of Retailing and Consumer Services. 27: 103-112. DOI: 10.1016/J.Jretconser.2015.07.012  0.492
2013 Shin H, Ellinger AE. The effect of implicit service guarantees on business performance Journal of Services Marketing. 27: 431-442. DOI: 10.1108/Jsm-02-2012-0037  0.642
2012 Ellinger AE, Shin H, Northington WM, Adams FG, Hofman D, O'Marah K. The influence of supply chain management competency on customer satisfaction and shareholder value Supply Chain Management. 17: 249-262. DOI: 10.1108/13598541211227090  0.589
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