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Terri Shapiro

Affiliations: 
Industrial/Organizational Psychology Hofstra University, Hempstead, NY, United States 
Area:
Social Psychology, Organizational
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"Terri Shapiro"
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Parents

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William Metlay grad student Hofstra University

Children

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Allison L. Pope grad student 2003 Hofstra University
Andrea Fahey grad student 2005 Hofstra University
Jody R. Jakob grad student 2005 Hofstra University
Christine B. La Russo grad student 2005 Hofstra University
Antoinette G. McLean grad student 2005 Hofstra University
Darlene Trimarco-Beta grad student 2007 Hofstra University
Ross B. Gelman grad student 2008 Hofstra University
Stephen P. Burke grad student 2009 Hofstra University
Kevin D. Masick grad student 2009 Hofstra University
Nimmy Mathew grad student 2010 Hofstra University
Jessica Anagnostopoulos grad student 2011 Hofstra University
Ryan M. Herson grad student 2011 Hofstra University
Andrzej Kozikowski grad student 2012 Hofstra University
Michael H. Chetta grad student 2014 Hofstra University
Justin C. O'Neal grad student 2014 Hofstra University

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Publications

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Forman AM, Thelen S, Shapiro T. (2015) Domestic versus offshore service providers Journal of Service Management. 26: 608-624
Shapiro T, Lindner B. (2013) More football in pubs: European union - Court of Justice (grand chamber) football association premier league ltd and Others v QC leisure and Others (C-403/08) and karen murphy v media protection services ltd (C-429/08) Queen Mary Journal of Intellectual Property. 3: 43-53
Thelen ST, Shapiro T. (2012) Predicting negative consumer reactions to services offshoring Journal of Services Marketing. 26: 181-193
Shapiro T, Nieman-Gonder JM, Andreoli NA, et al. (2006) An experimental investigation of justice-based service recovery on customer satisfaction, loyalty, and word-of-mouth intentions. Psychological Reports. 99: 864-78
Shapiro T, Nieman-Gonder J. (2006) Effect of communication mode in justice-based service recovery Managing Service Quality. 16: 124-144
Shahani-Denning C, Barriere M, Shapiro T, et al. (1999) The psychologist's role in measuring and improving customer satisfaction. Consulting Psychology Journal: Practice and Research. 51: 37-46
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