| Year |
Citation |
Score |
| 2021 |
Berry LL, Letchuman S, Ramani N, Barach P. The High Stakes of Outsourcing in Health Care. Mayo Clinic Proceedings. PMID 34412855 DOI: 10.1016/j.mayocp.2021.07.003 |
0.462 |
|
| 2021 |
Berry LL, Awdish RLA, Letchuman S, Steffensen KD. Trust-Based Partnerships Are Essential - and Achievable - in Health Care Service. Mayo Clinic Proceedings. PMID 34090685 DOI: 10.1016/j.mayocp.2021.03.035 |
0.4 |
|
| 2020 |
Berry LL, Crane J, Deming KA, Barach P. Using Evidence to Design Cancer Care Facilities. American Journal of Medical Quality : the Official Journal of the American College of Medical Quality. 1062860619897406. PMID 31941345 DOI: 10.1177/1062860619897406 |
0.36 |
|
| 2020 |
Berry LL, Danaher TS, Aksoy L, Keiningham TL. Service Safety in the Pandemic Age Journal of Service Research. 109467052094460. DOI: 10.1177/1094670520944608 |
0.485 |
|
| 2020 |
Berry L. Customer support services’ next horizon: a commentary European Journal of Marketing. 54: 1805-1806. DOI: 10.1108/Ejm-07-2020-971 |
0.355 |
|
| 2020 |
Berry LL, Parish JT, Dikec A. Creating value through quality service Organizational Dynamics. 49: 100716. DOI: 10.1016/J.Orgdyn.2019.04.002 |
0.489 |
|
| 2019 |
Berry LL. Service Guarantees Have a Place in Health Care. Annals of Internal Medicine. PMID 30615788 DOI: 10.7326/M18-2412 |
0.527 |
|
| 2019 |
Berry LL. Service innovation is urgent in healthcare Ams Review. 9: 78-92. DOI: 10.1007/S13162-019-00135-X |
0.469 |
|
| 2018 |
Berry LL, Deming KA, Danaher TS. Improving Nonclinical and Clinical-Support Services: Lessons From Oncology. Mayo Clinic Proceedings. Innovations, Quality & Outcomes. 2: 207-217. PMID 30225452 DOI: 10.1016/J.Mayocpiqo.2018.05.002 |
0.538 |
|
| 2018 |
Steffensen KD, Vinter M, Crüger D, Dankl K, Coulter A, Stuart B, Berry LL. Lessons in Integrating Shared Decision-Making Into Cancer Care. Journal of Oncology Practice. 14: 229-235. PMID 29641952 DOI: 10.1200/Jop.18.00019 |
0.356 |
|
| 2018 |
Meyer J, Shankar V, Berry LL. Pricing hybrid bundles by understanding the drivers of willingness to pay Journal of the Academy of Marketing Science. 46: 497-515. DOI: 10.1007/S11747-017-0546-5 |
0.499 |
|
| 2017 |
Berry LL, Danaher TS, Chapman RA, Awdish RLA. Role of Kindness in Cancer Care. Journal of Oncology Practice. JOP2017026195. PMID 29035616 DOI: 10.1200/Jop.2017.026195 |
0.302 |
|
| 2016 |
Berry LL, Mate KS. Essentials for improving service quality in cancer care. Healthcare (Amsterdam, Netherlands). 4: 312-316. PMID 28007225 DOI: 10.1016/J.Hjdsi.2016.01.003 |
0.458 |
|
| 2016 |
Berry LL, Dalwadi SM, Jacobson JO. Supporting the Supporters: What Family Caregivers Need to Care for a Loved One With Cancer. Journal of Oncology Practice. JOP2016017913. PMID 27997304 DOI: 10.1200/Jop.2016.017913 |
0.3 |
|
| 2016 |
Brand SR, Pickard L, Mack JW, Berry LL. What Adult Cancer Care Can Learn From Pediatrics. Journal of Oncology Practice / American Society of Clinical Oncology. PMID 27531379 DOI: 10.1200/Jop.2016.015057 |
0.323 |
|
| 2016 |
Berry LL, Jacobson JO, Stuart B. Managing the Clues in Cancer Care. Journal of Oncology Practice / American Society of Clinical Oncology. 12: 407-10. PMID 27006353 DOI: 10.1200/Jop.2016.011130 |
0.485 |
|
| 2016 |
Berry LL. Revisiting “big ideas in services marketing” 30 years later Journal of Services Marketing. 30: 3-6. DOI: 10.1108/Jsm-10-2015-0318 |
0.454 |
|
| 2015 |
Kennedy DM, Nordrum JT, Edwards FD, Caselli RJ, Berry LL. Improving service quality in primary care. American Journal of Medical Quality : the Official Journal of the American College of Medical Quality. 30: 45-51. PMID 24418754 DOI: 10.1177/1062860613518093 |
0.505 |
|
| 2015 |
Mirabito AM, Berry LL. You Say You Want a Revolution? Drawing on Social Movement Theory to Motivate Transformative Change Journal of Service Research. 18: 336-350. DOI: 10.1177/1094670515582037 |
0.794 |
|
| 2015 |
Seiders K, Flynn AG, Berry LL, Haws KL. Motivating Customers to Adhere to Expert Advice in Professional Services: A Medical Service Context Journal of Service Research. 18: 39-58. DOI: 10.1177/1094670514539567 |
0.564 |
|
| 2014 |
Berry LL, Beckham D, Dettman A, Mead R. Toward a strategy of patient-centered access to primary care. Mayo Clinic Proceedings. 89: 1406-15. PMID 25199953 DOI: 10.1016/j.mayocp.2014.06.011 |
0.332 |
|
| 2014 |
Berry LL, Beckham D. Team-based care at Mayo Clinic: a model for ACOs. Journal of Healthcare Management / American College of Healthcare Executives. 59: 9-13. PMID 24611420 DOI: 10.1097/00115514-201401000-00003 |
0.43 |
|
| 2014 |
Berry LL, Flynn AG, Seiders K, Haws KL, Quach SQ. Physician counseling of overweight patients about preventive health behaviors. American Journal of Preventive Medicine. 46: 297-302. PMID 24512870 DOI: 10.1016/J.Amepre.2013.12.005 |
0.331 |
|
| 2013 |
Dotzel T, Shankar V, Berry LL. Service Innovativeness and Firm Value Journal of Marketing Research. 50: 259-276. DOI: 10.1509/Jmr.10.0426 |
0.74 |
|
| 2011 |
Kennedy DM, Caselli RJ, Berry LL. A roadmap for improving healthcare service quality. Journal of Healthcare Management / American College of Healthcare Executives. 56: 385-400; discussion . PMID 22201201 DOI: 10.1097/00115514-201111000-00007 |
0.544 |
|
| 2011 |
Berry LL, Mirabito AM, Baun WB. What's the hard return on employee wellness programs? Harvard Business Review. 89: 20-1. PMID 21513264 |
0.735 |
|
| 2011 |
Berry LL, Mirabito AM. Partnering for prevention with workplace health promotion programs. Mayo Clinic Proceedings. 86: 335-7. PMID 21454735 DOI: 10.4065/Mcp.2010.0803 |
0.756 |
|
| 2011 |
Sadler BL, Berry LL, Guenther R, Hamilton DK, Hessler FA, Merritt C, Parker D. Fable hospital 2.0: the business case for building better health care facilities. The Hastings Center Report. 41: 13-23. PMID 21329099 DOI: 10.1002/J.1552-146X.2011.Tb00093.X |
0.33 |
|
| 2011 |
Janakiraman R, Parish JT, Berry LL. The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment Quality Management Journal. 18: 36-49. DOI: 10.1080/10686967.2011.11918334 |
0.323 |
|
| 2011 |
Berry LL. Lessons from high-performance service organizations Industrial Marketing Management. 40: 188-189. DOI: 10.1016/J.Indmarman.2010.06.027 |
0.486 |
|
| 2010 |
Berry LL, Mirabito AM, Baun WB. What's the hard return on employee wellness programs? Harvard Business Review. 88: 104-12, 142. PMID 21188899 |
0.755 |
|
| 2010 |
Ulrich RS, Berry LL, Quan X, Parish JT. A conceptual framework for the domain of evidence-based design. Herd. 4: 95-114. PMID 21162431 DOI: 10.1177/193758671000400107 |
0.345 |
|
| 2010 |
Mirabito AM, Berry LL. Lessons that patient-centered medical homes can learn from the mistakes of HMOs. Annals of Internal Medicine. 152: 182-5. PMID 20124235 DOI: 10.7326/0003-4819-152-3-201002020-00011 |
0.774 |
|
| 2010 |
Berry LL, Seiders K. Managing the Evidence in SERVICE BUSINESSES Design Management Journal (Former Series). 3: 97-102. DOI: 10.1111/J.1948-7169.1992.Tb00594.X |
0.519 |
|
| 2010 |
Berry LL, Bolton RN, Bridges CH, Meyer J, Parasuraman A, Seiders K. Opportunities for innovation in the delivery of interactive retail services Journal of Interactive Marketing. 24: 155-167. DOI: 10.1016/J.Intmar.2010.02.001 |
0.53 |
|
| 2010 |
Berry LL, Mirabito AM. Innovative healthcare delivery Business Horizons. 53: 157-169. DOI: 10.1016/J.Bushor.2009.11.002 |
0.8 |
|
| 2009 |
Berry LL. Competing with quality service in good times and bad Business Horizons. 52: 309-317. DOI: 10.1016/J.Bushor.2009.02.002 |
0.536 |
|
| 2008 |
Berry LL, Parish JT, Janakiraman R, Ogburn-Russell L, Couchman GR, Rayburn WL, Grisel J. Patients' commitment to their primary physician and why it matters. Annals of Family Medicine. 6: 6-13. PMID 18195309 DOI: 10.1370/Afm.757 |
0.428 |
|
| 2008 |
Parish JT, Berry LL, Lam SY. The Effect of the Servicescape on Service Workers Journal of Service Research. 10: 220-238. DOI: 10.1177/1094670507310770 |
0.47 |
|
| 2008 |
Berry LL, Seiders K. Serving unfair customers Business Horizons. 51: 29-37. DOI: 10.1016/J.Bushor.2007.09.002 |
0.532 |
|
| 2007 |
Berry LL, Bendapudi N. Health Care Journal of Service Research. 10: 111-122. DOI: 10.1177/1094670507306682 |
0.513 |
|
| 2007 |
Wall EA, Berry LL. The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality Cornell Hotel and Restaurant Administration Quarterly. 48: 59-69. DOI: 10.1177/0010880406297246 |
0.798 |
|
| 2007 |
Berry LL. The best companies are generous companies Business Horizons. 50: 263-269. DOI: 10.1016/J.Bushor.2007.02.003 |
0.355 |
|
| 2007 |
Berry LL, Seltman KD. Building a strong services brand: Lessons from Mayo Clinic Business Horizons. 50: 199-209. DOI: 10.1016/J.Bushor.2007.01.005 |
0.544 |
|
| 2006 |
Berry LL, Mirabito AM, Williams S, Davidoff F. A physicians' agenda for partnering with employers and insurers: fresh ideas. Mayo Clinic Proceedings. 81: 1592-602. PMID 17165638 DOI: 10.4065/81.12.1592 |
0.785 |
|
| 2006 |
Berry LL, Wall EA, Carbone LP. Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing Academy of Management Perspectives. 20: 43-57. DOI: 10.5465/Amp.2006.20591004 |
0.813 |
|
| 2004 |
Berry LL, Lampo SS. Brand in Labour-Intensive Services Business Strategy Review. 15: 18-25. DOI: 10.1111/J.0955-6419.2004.00296.X |
0.716 |
|
| 2003 |
Berry LL, Seiders K, Wilder SS. Innovations in access to care: a patient-centered approach. Annals of Internal Medicine. 139: 568-74. PMID 14530228 DOI: 10.7326/0003-4819-139-7-200310070-00009 |
0.389 |
|
| 2003 |
Berry LL, Bendapudi N. Clueing in customers. Harvard Business Review. 81: 100-6, 126. PMID 12577657 |
0.3 |
|
| 2002 |
Berry LL, Seiders K, Grewal D. Understanding service convenience Journal of Marketing. 66: 1-17. DOI: 10.1509/Jmkg.66.3.1.18505 |
0.533 |
|
| 2002 |
Berry LL. Relationship Marketing of Services Perspectives from 1983 and 2000 Journal of Relationship Marketing. 1: 59-77. DOI: 10.1300/J366V01N01_05 |
0.425 |
|
| 2001 |
Berry LL. Improve service by acting small Managing Service Quality: An International Journal. 11: 75-79. DOI: 10.1108/09604520110387446 |
0.475 |
|
| 2000 |
McCollough MA, Berry LL, Yadav MS. An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery Journal of Service Research. 3: 121-137. DOI: 10.1177/109467050032002 |
0.464 |
|
| 2000 |
Berry LL, Lampo SK. Teaching an Old Service New Tricks Journal of Service Research. 2: 265-275. DOI: 10.1177/109467050023004 |
0.551 |
|
| 2000 |
Berry LL. Cultivating Service Brand Equity Journal of the Academy of Marketing Science. 28: 128-137. DOI: 10.1177/0092070300281012 |
0.565 |
|
| 1999 |
Hult GTM, Berry LL. Discovering the Soul of Service: The Nine Drivers of Sustainable Success Journal of Marketing. 63: 157. DOI: 10.2307/1251783 |
0.53 |
|
| 1998 |
Seiders K, Berry LL. Service fairness: What it is and why it matters Academy of Management Perspectives. 12: 8-20. DOI: 10.5465/Ame.1998.650513 |
0.494 |
|
| 1997 |
Hogg G, Berry L. On Great Service: A Framework for Action Journal of Marketing. 61: 113. DOI: 10.2307/1252196 |
0.415 |
|
| 1997 |
Bendapudi N, Berry LL. Customers' motivations for maintaining relationships with service providers Journal of Retailing. 73: 15-37. DOI: 10.1016/S0022-4359(97)90013-0 |
0.443 |
|
| 1996 |
Zeithaml VA, Berry LL, Parasuraman A. The Behavioral Consequences of Service Quality Journal of Marketing. 60: 31. DOI: 10.2307/1251929 |
0.449 |
|
| 1996 |
Zeithaml VA, Berry LL, Parasuraman A. The Behavioral Consequences of Service Quality Journal of Marketing. 60: 31-46. DOI: 10.1177/002224299606000203 |
0.353 |
|
| 1995 |
Berry LL. Relationship Marketing of Services--Growing Interest, Emerging Perspectives Journal of the Academy of Marketing Science. 23: 236-245. DOI: 10.1177/009207039502300402 |
0.458 |
|
| 1994 |
Berry LL, Parasuraman A, Zeithaml VA. Improving service quality in America: Lessons learned Academy of Management Perspectives. 8: 32-45. DOI: 10.5465/Ame.1994.9503101072 |
0.55 |
|
| 1994 |
Parasuraman A, Zeithaml VA, Berry LL. Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research Journal of Marketing. 58: 111-124. DOI: 10.2307/1252255 |
0.43 |
|
| 1994 |
Parasuraman A, Zeithaml VA, Berry LL. Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research Journal of Marketing. 58: 111. DOI: 10.2307/1252255 |
0.347 |
|
| 1993 |
Marini F, Bowen DE, Chase RB, Cummings TG, Lyons WE, Lowery D, DeHoog RH, Zeithaml VA, Parasuraman A, Berry LL, Zemke R, Schaaf D. "Can't Get No Satisfaction": Customers, Citizens, Service, and Satisfaction Public Administration Review. 53: 170. DOI: 10.2307/976710 |
0.486 |
|
| 1993 |
Zeithaml VA, Berry LL, Parasuraman A. The nature and determinants of customer expectations of service Journal of the Academy of Marketing Science. 21: 1-12. DOI: 10.1177/0092070393211001 |
0.534 |
|
| 1993 |
Parasuraman A, Berry LL, Zeithaml VA. More on improving service quality measurement Journal of Retailing. 69: 140-147. DOI: 10.1016/S0022-4359(05)80007-7 |
0.408 |
|
| 1993 |
Berry LL, Parasuraman A. Building a new academic field—The case of services marketing Journal of Retailing. 69: 13-60. DOI: 10.1016/S0022-4359(05)80003-X |
0.5 |
|
| 1992 |
Becker BW, Berry LL, Parasuraman A. Marketing Services: Competing Through Quality Journal of Marketing. 56: 132. DOI: 10.2307/1252050 |
0.409 |
|
| 1992 |
Berry LL, Parasuraman A. Prescriptions for a service quality revolution in America Organizational Dynamics. 20: 5-15. DOI: 10.1016/0090-2616(92)90071-T |
0.569 |
|
| 1991 |
Berry LL, Conant JS, Parasuraman A. A Framework for Conducting a Services Marketing Audit Journal of the Academy of Marketing Science. 19: 255-268. DOI: 10.1007/Bf02726500 |
0.434 |
|
| 1991 |
Parasuraman A, Berry LL, Zeithaml VA. Perceived service quality as a customer-based performance measure: An empirical examination of organizational barriers using an extended service quality model Human Resource Management. 30: 335-364. DOI: 10.1002/Hrm.3930300304 |
0.54 |
|
| 1990 |
Berry LL, Gresham LG, Millikin NL. Marketing in retailing: a research agenda The International Review of Retail, Distribution and Consumer Research. 1: 5-16. DOI: 10.1080/09593969000000002 |
0.322 |
|
| 1990 |
Berry LL, Kantak DM. Personal Selling in the US Banking Industry: 1983 and 1988 The Service Industries Journal. 10: 5-24. DOI: 10.1080/02642069000000001 |
0.305 |
|
| 1988 |
Zeithaml VA, Berry LL, Parasuraman A. Communication and Control Processes in the Delivery of Service Quality Journal of Marketing. 52: 35-48. DOI: 10.2307/1251263 |
0.523 |
|
| 1988 |
Berry LL, Parasuraman A, Zeithaml VA. The service-quality puzzle Business Horizons. 31: 35-43. DOI: 10.1016/0007-6813(88)90053-5 |
0.483 |
|
| 1986 |
Berry L. BIG IDEAS IN SERVICES MARKETING Journal of Consumer Marketing. 3: 47-51. DOI: 10.1108/Eb008162 |
0.547 |
|
| 1986 |
Berry LL, Gresham LG. Relationship retailing: transforming customers into clients Business Horizons. 29: 43-47. DOI: 10.1016/0007-6813(86)90036-4 |
0.348 |
|
| 1985 |
Jordan CA, Donnelly JH, Berry LL, Thompson TW. Marketing Financial Services: A Strategic Vision The Journal of Risk and Insurance. 52: 758. DOI: 10.2307/252321 |
0.419 |
|
| 1985 |
Parasuraman A, Zeithaml VA, Berry LL. A Conceptual Model of Service Quality and Its Implications for Future Research Journal of Marketing. 49: 41. DOI: 10.2307/1251430 |
0.488 |
|
| 1985 |
Parasuraman A, Zeithaml VA, Berry LL. A Conceptual Model of Service Quality and Its Implications for Future Research Journal of Marketing. 49: 41-50. DOI: 10.1177/002224298504900403 |
0.357 |
|
| 1985 |
Zeithaml VA, Parasuraman A, Berry LL. Problems and Strategies in Services Marketing Journal of Marketing. 49: 33-46. DOI: 10.1177/002224298504900203 |
0.52 |
|
| 1985 |
Berry LL, Zeithaml VA, Parasuraman A. Quality counts in services, too Business Horizons. 28: 44-52. DOI: 10.1016/0007-6813(85)90008-4 |
0.486 |
|
| 1984 |
Futrell CM, Berry LL, Bowers MR. The personal selling orientation of banks in the united states International Journal of Bank Marketing. 2: 12-21. DOI: 10.1108/Eb010731 |
0.319 |
|
| 1983 |
Parasuraman A, Berry LL, Zeithaml VA. Service firms need marketing skills Business Horizons. 26: 28-31. DOI: 10.1016/0007-6813(83)90043-5 |
0.37 |
|
| 1982 |
Berry LL. Bank Marketing Priorities in the United States European Journal of Marketing. 16: 5-13. DOI: 10.1108/Eum0000000004798 |
0.338 |
|
| 1981 |
George WR, Berry LL. Guidelines for the advertising of services Business Horizons. 24: 52-56. DOI: 10.1016/0007-6813(81)90056-2 |
0.534 |
|
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