Benjamin Schneider - Publications

Affiliations: 
University of Maryland, College Park, College Park, MD 

65 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2020 Schneider B. People management in work organizations Organizational Dynamics. 100789. DOI: 10.1016/J.Orgdyn.2020.100789  0.332
2019 Schneider B, Bowen DE. Perspectives on the Organizational Context of Frontlines: A Commentary: Journal of Service Research. 22: 3-7. DOI: 10.1177/1094670518816160  0.466
2019 Pulakos ED, Kantrowitz T, Schneider B. What leads to organizational agility: It’s not what you think. Consulting Psychology Journal: Practice and Research. 71: 305-320. DOI: 10.1037/Cpb0000150  0.345
2018 Schneider B. Being Competitive in the Talent Management Space Industrial and Organizational Psychology. 11: 231-236. DOI: 10.1017/Iop.2018.10  0.331
2017 Schneider B, González-Romá V, Ostroff C, West MA. Organizational Climate and Culture: Reflections on the History of the Constructs in JAP. The Journal of Applied Psychology. PMID 28125256 DOI: 10.1037/Apl0000090  0.415
2014 Bowen DE, Schneider B. A Service Climate Synthesis and Future Research Agenda Journal of Service Research. 17: 5-22. DOI: 10.1177/1094670513491633  0.499
2013 Schneider B, Ehrhart MG, Macey WH. Organizational climate and culture. Annual Review of Psychology. 64: 361-88. PMID 22856467 DOI: 10.1146/annurev-psych-113011-143809  0.602
2013 Schneider B, Macey WH, Young SA. The climate for service: A review of the construct with implications for achieving clv goals Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits. 5: 111-132. DOI: 10.1300/J366V05N02_07  0.482
2012 Schneider B, Ehrhart MG, Macey WH. A Funny Thing Happened on the Way to the Future: The Focus on Organizational Competitive Advantage Lost Out Industrial and Organizational Psychology. 5: 96-101. DOI: 10.1111/J.1754-9434.2011.01411.X  0.626
2011 Ehrhart KH, Witt LA, Schneider B, Perry SJ. Service employees give as they get: internal service as a moderator of the service climate-service outcomes link. The Journal of Applied Psychology. 96: 423-31. PMID 21142340 DOI: 10.1037/A0022071  0.437
2009 Mayer DM, Ehrhart MG, Schneider B. Service Attribute Boundary Conditions of the Service Climate–Customer Satisfaction Link Academy of Management Journal. 52: 1034-1050. DOI: 10.5465/Amj.2009.44635617  0.647
2009 Schneider B, Bowen DE. Modeling the Human Side of Service Delivery Service Science. 1: 154-168. DOI: 10.1287/Serv.1.3.154  0.453
2009 Schneider B, Macey WH, Lee WC, Young SA. Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance Journal of Service Research. 12: 3-14. DOI: 10.1177/1094670509336743  0.454
2008 Macey WH, Schneider B. The Meaning of Employee Engagement Industrial and Organizational Psychology. 1: 3-30. DOI: 10.1111/J.1754-9434.2007.0002.X  0.351
2008 Macey WH, Schneider B. Engaged in Engagement: We Are Delighted We Did It Industrial and Organizational Psychology. 1: 76-83. DOI: 10.1111/J.1754-9434.2007.00016.X  0.366
2008 NISHII LH, LEPAK DP, SCHNEIDER B. EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION Personnel Psychology. 61: 503-545. DOI: 10.1111/J.1744-6570.2008.00121.X  0.42
2007 Salvaggio AN, Schneider B, Nishii LH, Mayer DM, Ramesh A, Lyon JS. Manager personality, manager service quality orientation, and service climate: test of a model. The Journal of Applied Psychology. 92: 1741-50. PMID 18020810 DOI: 10.1037/0021-9010.92.6.1741  0.464
2007 Mayer DM, Nishii LH, Schneider B, Goldstein H. The precursors and products of justice climates: Group leader antecedents and employee attitudinal consequences. Personnel Psychology. 60: 929-963. DOI: 10.1111/J.1744-6570.2007.00096.X  0.364
2007 Schneider B, Taylor S, Fleenor J, Goldstein H, Smith B. The issue of homogeneity within organizations Leadership in Action. 13: 7-8. DOI: 10.1002/Lia.4070130402  0.307
2007 Schneider B. Evolution of the study and practice of personality at work Human Resource Management. 46: 583-610. DOI: 10.1002/Hrm.20183  0.371
2005 Schneider B, Ehrhart MG, Mayer DM, Saltz JL, Niles-Jolly K. Understanding organization-customer links in service settings. Academy of Management Journal. 48: 1017-1032. DOI: 10.5465/Amj.2005.19573107  0.652
2004 Schneider B. Welcome to the world of services management Academy of Management Perspectives. 18: 144-150. DOI: 10.5465/Ame.2004.13835918  0.444
2003 Schneider B, Hanges PJ, Smith DB, Salvaggio AN. Which comes first: employee attitudes or organizational financial and market performance? The Journal of Applied Psychology. 88: 836-51. PMID 14516248 DOI: 10.1037/0021-9010.88.5.836  0.351
2003 Schneider B, Hayes SC, Lim BC, Raver JL, Godfrey EG, Huang M, Nishii LH, Ziegert JC. The human side of strategy: Employee experiences of strategic alignment in a service organization Organizational Dynamics. 32: 122-141. DOI: 10.1016/S0090-2616(03)00014-7  0.428
2002 Schneider B, Salvaggio AN, Subirats M. Climate strength: a new direction for climate research. The Journal of Applied Psychology. 87: 220-9. PMID 12002951 DOI: 10.1037/0021-9010.87.2.220  0.404
2002 Chung BG, Schneider B. Serving multiple masters: role conflict experienced by service employees Journal of Services Marketing. 16: 70-87. DOI: 10.1108/08876040210419424  0.469
2000 White SS, Schneider B. Climbing the Commitment Ladder: The Role of Expectations Disconfirmation on Customers’ Behavioral Intentions Journal of Service Research. 2: 240-253. DOI: 10.1177/109467050023002  0.464
2000 Schneider B. Brand image from the inside out: Linking internal organisation design to customer satisfaction Journal of Brand Management. 7: 233-240. DOI: 10.1057/Bm.2000.9  0.457
1999 Schneider B, Ehrhart KH, Ehrhart MG. Understanding high school student leaders, i Leadership Quarterly. 13: 275-299. DOI: 10.1016/S1048-9843(02)00100-5  0.582
1998 Schneider B, White SS, Paul MC. Linking Service Climate and Customer Perceptions of Service Quality: Test of a Causal Model Journal of Applied Psychology. 83: 150-163. PMID 9577232 DOI: 10.1037/0021-9010.83.2.150  0.464
1998 Schneider B, Paul MC, White SS. Too Much of a Good Thing: A Multiple-Constituency Perspective on Service Organization Effectiveness Journal of Service Research. 1: 93-102. DOI: 10.1177/109467059800100108  0.477
1997 Schneider B, Holcombe KM, White SS. Lessons learned about service quality: What it is, how to manage it, and how to become a service quality organization. Consulting Psychology Journal: Practice and Research. 49: 35-50. DOI: 10.1037/1061-4087.49.1.35  0.394
1996 Schneider B, Ashworth SD, Higgs AC, Carr L. Design, validity, and use of strategically focused employee attitude surveys Personnel Psychology. 49: 695-705. DOI: 10.1111/J.1744-6570.1996.Tb01591.X  0.333
1996 Schneider B, Brief AP, Guzzo RA. Creating a climate and culture for sustainable organizational change Organizational Dynamics. 24: 7-19. DOI: 10.1016/S0090-2616(96)90010-8  0.325
1995 Schneider B, Goldstiein HW, Smith DB. The ASA framework: An update. Personnel Psychology. 48: 747-773. DOI: 10.1111/J.1744-6570.1995.Tb01780.X  0.361
1994 Schneider B. HRM - A Service Perspective: Towards a Customer-focused HRM International Journal of Service Industry Management. 5: 64-76. DOI: 10.1108/09564239410051911  0.464
1994 Schneider B, Hanges PJ, Goldstein HW, Braverman EP. Do customer service perceptions generalize? The case of student and chair ratings of faculty effectiveness Journal of Applied Psychology. 79: 685-690. DOI: 10.1037//0021-9010.79.5.685  0.361
1993 Schneider B, Chung B, Yusko KP. Service Climate for Service Quality Current Directions in Psychological Science. 2: 197-200. DOI: 10.1111/1467-8721.Ep10769774  0.413
1993 Schneider B, Bowen DE. The service organization: Human resources management is crucial Organizational Dynamics. 21: 39-52. DOI: 10.1016/0090-2616(93)90032-V  0.408
1993 Schneider B, Chung B. Service management: Strategy and Leadership in Service Business, 2nd edn. Richard Normann, Wiley, Chichester, 1991 Journal of Organizational Behavior. 14: 294-297. DOI: 10.1002/Job.4030140309  0.426
1992 Schneider B, Wheeler JK, Cox JF. A passion for service: Using content analysis to explicate service climate themes. Journal of Applied Psychology. 77: 705-716. DOI: 10.1037/0021-9010.77.5.705  0.422
1991 Rentsch JR, Schneider B. Expectations for Postcombination Organizational Life: A Study of Responses to Merger and Acquisition Scenarios1 Journal of Applied Social Psychology. 21: 233-252. DOI: 10.1111/J.1559-1816.1991.Tb02725.X  0.345
1989 Bowen DE, Siehl C, Schneider B. A Framework for Analyzing Customer Service Orientations in Manufacturing Academy of Management Review. 14: 75-95. DOI: 10.5465/Amr.1989.4279005  0.466
1989 Schneider B, Konz AM. Strategic job analysis Human Resource Management. 28: 51-63. DOI: 10.1002/Hrm.3930280104  0.303
1987 Schneider B. The People Make The Place Personnel Psychology. 40: 437-453. DOI: 10.1111/J.1744-6570.1987.Tb00609.X  0.381
1987 Wagner JA, Schneider B. Legal Regulation And The Constraint Of Constituent Satisfaction Journal of Management Studies. 24: 189-200. DOI: 10.1111/J.1467-6486.1987.Tb00943.X  0.404
1985 Schneider B, Bowen DE. Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology. 70: 423-433. DOI: 10.1037/0021-9010.70.3.423  0.477
1983 Schneider B, Reichers AE. On the Etiology of Climates. Personnel Psychology. 36: 19-39. DOI: 10.1111/J.1744-6570.1983.Tb00500.X  0.356
1980 Schneider B. Employee and Customer Perceptions of Service in Banks. Administrative Science Quarterly. 25: 252. DOI: 10.2307/2392454  0.478
1980 Schneider B. The service organization: Climate is crucial Organizational Dynamics. 9: 52-65. DOI: 10.1016/0090-2616(80)90040-6  0.513
1979 Parkington JJ, Schneider B. Some Correlates of Experienced Job Stress: A Boundary Role Study Academy of Management Journal. 22: 270-281. DOI: 10.5465/255589  0.335
1978 SCHNEIDER B. PERSON‐SITUATION SELECTION: A REVIEW OF SOME ABILITY‐SITUATION INTERACTION RESEARCH Personnel Psychology. 31: 281-297. DOI: 10.1111/J.1744-6570.1978.Tb00447.X  0.35
1975 SCHNEIDER B. ORGANIZATIONAL CLIMATES: AN ESSAY Personnel Psychology. 28: 447-479. DOI: 10.1111/J.1744-6570.1975.Tb01386.X  0.357
1975 Schneider B. Organizational climate: Individual preferences and organizational realities revisited Journal of Applied Psychology. 60: 459-465. DOI: 10.1037/H0076919  0.338
1975 Schneider B, Snyder RA. Some relationships between job satisfaction and organization climate Journal of Applied Psychology. 60: 318-328. DOI: 10.1037/H0076756  0.381
1974 Schneider B, Alderfer CP. Erratum: Three Studies of Measures of Need Satisfaction in Organizations Administrative Science Quarterly. 19: 255. DOI: 10.2307/2393897  0.33
1974 Dieterly DL, Schneider B. The effect of organizational environment on perceived power and climate: A laboratory study☆ Organizational Behavior and Human Performance. 11: 316-337. DOI: 10.1016/0030-5073(74)90023-3  0.346
1973 Schneider B. Three Studies of Measures of Need Satisfaction in Organizations Administrative Science Quarterly. 18: 489. DOI: 10.2307/2392201  0.343
1973 Schneider B. The perception of organizational climate: The customer's view Journal of Applied Psychology. 57: 248-256. DOI: 10.1037/H0034724  0.462
1972 Hall DT, Schneider B. Correlates of organizational identification as a function of career pattern and organizational type. Administrative Science Quarterly. 17: 340. DOI: 10.2307/2392147  0.393
1972 Schneider B, Hall DT. Toward specifying the concept of work climate: A study of Roman Catholic diocesan priests Journal of Applied Psychology. 56: 447-455. DOI: 10.1037/H0033756  0.359
1972 Schneider B. Organizational climate: Individual preferences and organizational realities. Journal of Applied Psychology. 56: 211-217. DOI: 10.1037/H0033103  0.368
1970 Hall DT, Schneider B, Nygren HT. Personal factors in organizational identification. Administrative Science Quarterly. 15: 176. DOI: 10.2307/2391488  0.462
1970 Schneider B, Bartlett CJ. Individual Differences And Organizational Climate Ii: Measurement Of Organizational Climate By The Multi-Trait, Multi-Rater Matrix Personnel Psychology. 23: 493-512. DOI: 10.1111/J.1744-6570.1970.Tb01368.X  0.32
1968 Schneider B, Bartlett CJ. Individual differences and organizational climate: I. The research plan and questionnaire development. Personnel Psychology. 21: 323-333. DOI: 10.1111/J.1744-6570.1968.Tb02033.X  0.342
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