| Year |
Citation |
Score |
| 2019 |
Yoo J, Arnold T. Frontline employee authenticity and its influence upon adaptive selling outcomes: Perspectives from customers European Journal of Marketing. 53: 2397-2418. DOI: 10.1108/Ejm-04-2017-0290 |
0.478 |
|
| 2019 |
Singh J, Arnold T, Brady M, Brown T. Synergies at the Intersection of Retailing and Organizational Frontlines Research Journal of Retailing. 95: 90-93. DOI: 10.1016/J.Jretai.2019.06.003 |
0.347 |
|
| 2019 |
Arnold TJ, Grewal D, Motyka S, Kim N, Sharma A, Srivastava R. Store Manager–Store Performance Relationship: A Research Note Journal of Retailing. 95: 144-155. DOI: 10.1016/J.Jretai.2019.03.002 |
0.476 |
|
| 2018 |
Hammerschmidt M, Wetzel HA, Arnold TJ. The burden of rank: The impact of preferred supplier status on excessive buyer requests Industrial Marketing Management. 71: 19-26. DOI: 10.1016/J.Indmarman.2017.10.005 |
0.447 |
|
| 2017 |
Jung JH, Yoo JJ, Arnold TJ. Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality: Journal of Service Research. 20: 426-440. DOI: 10.1177/1094670517714331 |
0.324 |
|
| 2017 |
Chen Y, Li P, Evans KR, Arnold TJ. Interaction Orientation and Product Development Performance for Taiwanese Electronics Firms: The Mediating Role of Market-Relating Capabilities Journal of Product Innovation Management. 34: 13-34. DOI: 10.1111/Jpim.12321 |
0.493 |
|
| 2017 |
Matherly T, Arens ZG, Arnold TJ. Big brands, big cities: How the population penalty affects common, identity relevant brands in densely populated areas International Journal of Research in Marketing. 35: 15-33. DOI: 10.1016/J.Ijresmar.2017.10.001 |
0.371 |
|
| 2017 |
Brady MK, Arnold T. Organizational service strategy Journal of the Academy of Marketing Science. 45: 785-788. DOI: 10.1007/S11747-017-0555-4 |
0.301 |
|
| 2016 |
Yoo J(, Arnold TJ. Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources: The Influence Upon Deep and Surface Acting Journal of Service Research. 19: 102-117. DOI: 10.1177/1094670515589956 |
0.433 |
|
| 2016 |
Briggs E, Yang Z, Harmon-Kizer TR, Arnold TJ. How do differing community engagement strategies affect consumer responses to a retailer? Journal of Marketing Theory and Practice. 24: 109-127. DOI: 10.1080/10696679.2016.1089767 |
0.383 |
|
| 2015 |
McAmis G, Evans KR, Arnold TJ. Salesperson directive modification intention: A conceptualization and empirical validation Journal of Personal Selling and Sales Management. 35: 203-220. DOI: 10.1080/08853134.2015.1037308 |
0.431 |
|
| 2014 |
Yoo J(, Arnold TJ, Frankwick GL. Promoting boundary-spanning behavior among service personnel European Journal of Marketing. 48: 1626-1647. DOI: 10.1108/Ejm-10-2012-0610 |
0.402 |
|
| 2014 |
Yoo JJ, Arnold TJ. Customer orientation, engagement, and developing positive emotional labor Service Industries Journal. 34: 1272-1288. DOI: 10.1080/02642069.2014.942653 |
0.399 |
|
| 2013 |
Arnold T, Briggs E, Landry T, Suter T. The development of core retailer community functions Journal of Marketing Theory and Practice. 21: 243-255. DOI: 10.2753/Mtp1069-6679210301 |
0.308 |
|
| 2013 |
Chen YC, Li PC, Arnold TJ. Effects of collaborative communication on the development of market-relating capabilities and relational performance metrics in industrial markets Industrial Marketing Management. 42: 1181-1191. DOI: 10.1016/J.Indmarman.2013.03.014 |
0.469 |
|
| 2013 |
Maity D, Arnold TJ. Search: An Expense or an Experience? Exploring the Influence of Search on Product Return Intentions Psychology and Marketing. 30: 576-587. DOI: 10.1002/Mar.20629 |
0.376 |
|
| 2012 |
Stan S, Evans K, Arnold T, McAmis G. The Moderating influence of organizational support on the development of salesperson job performance: Can an organization provide too much support? Journal of Personal Selling and Sales Management. 32: 405-419. DOI: 10.2753/Pss0885-3134320401 |
0.447 |
|
| 2012 |
Yoo JJ, Arnold TJ, Frankwick GL. Effects of positive customer-to-customer service interaction Journal of Business Research. 65: 1313-1320. DOI: 10.1016/J.Jbusres.2011.10.028 |
0.368 |
|
| 2011 |
Arnold TJ, Fang E(, Palmatier RW. The effects of customer acquisition and retention orientations on a firm's radical and incremental innovation performance Journal of the Academy of Marketing Science. 39: 234-251. DOI: 10.1007/S11747-010-0203-8 |
0.461 |
|
| 2010 |
Arnold TJ, Landry TD, Wood CM. Prosocial effects in youth from involvement in an experiential, cause-related marketing event Journal of Marketing Theory and Practice. 18: 41-52. DOI: 10.2753/Mtp1069-6679180103 |
0.367 |
|
| 2009 |
Wallace JC, Edwards BD, Arnold T, Frazier ML, Finch DM. Work stressors, role-based performance, and the moderating influence of organizational support. The Journal of Applied Psychology. 94: 254-62. PMID 19186910 DOI: 10.1037/A0013090 |
0.439 |
|
| 2009 |
Bloch PH, Commuri S, Arnold TJ. Exploring the origins of enduring product involvement Qualitative Market Research. 12: 49-69. DOI: 10.1108/13522750910927214 |
0.39 |
|
| 2009 |
Arnold T, Flaherty KE, Voss KE, Mowen JC. Role Stressors and Retail Performance: The Role of Perceived Competitive Climate Journal of Retailing. 85: 194-205. DOI: 10.1016/J.Jretai.2009.02.002 |
0.415 |
|
| 2009 |
Arnold TJ, Palmatier RW, Grewal D, Sharma A. Understanding Retail Managers' Role in the Sales of Products and Services Journal of Retailing. 85: 129-144. DOI: 10.1016/J.Jretai.2008.09.006 |
0.394 |
|
| 2008 |
Arnold T, Landry T, Scheer L, Stan S. The role of equity and work environment in the formation of salesperson distributive fairness judgments Journal of Personal Selling and Sales Management. 29: 61-80. DOI: 10.2753/Pss0885-3134290104 |
0.658 |
|
| 2008 |
Palmatier RW, Scheer LK, Evans KR, Arnold TJ. Achieving relationship marketing effectiveness in business-to-business exchanges Journal of the Academy of Marketing Science. 36: 174-190. DOI: 10.1007/S11747-007-0078-5 |
0.652 |
|
| 2007 |
Flaherty KE, Arnold TJ, Hunt CS. The influence of the selling situation on the effectiveness of control: Toward a holistic perspective Journal of Personal Selling and Sales Management. 27: 221-233. DOI: 10.2753/Pss0885-3134270302 |
0.373 |
|
| 2007 |
Arnold TJ, Landry TD, Reynolds JK. Retail online assurances: Typology development and empirical analysis Journal of Marketing Theory and Practice. 15: 299-313. DOI: 10.2753/Mtp1069-6679150402 |
0.352 |
|
| 2007 |
Spell CS, Arnold TJ. A multi-level analysis of organizational justice climate, structure, and employee mental health Journal of Management. 33: 724-751. DOI: 10.1177/0149206307305560 |
0.345 |
|
| 2007 |
Spell CS, Arnold T. An appraisal perspective of justice, structure, and job control as antecedents of psychological distress Journal of Organizational Behavior. 28: 729-751. DOI: 10.1002/Job.441 |
0.344 |
|
| 2006 |
Arndt A, Arnold TJ, Landry TD. The effects of polychronic-orientation upon retail employee satisfaction and turnover Journal of Retailing. 82: 319-330. DOI: 10.1016/J.Jretai.2006.08.005 |
0.459 |
|
| 2006 |
Arnold T, Spell CS. The Relationship Between Justice And Benefits Satisfaction Journal of Business and Psychology. 20: 599-620. DOI: 10.1007/S10869-005-9006-1 |
0.394 |
|
| 2005 |
Landry TD, Arnold TJ, Stark JB. Retailer community embeddedness and consumer patronage Journal of Retailing and Consumer Services. 12: 65-72. DOI: 10.1016/J.Jretconser.2004.03.001 |
0.387 |
|
| 2002 |
Bloch PH, Brunel FF, Arnold TJ. Individual differences in the centrality of visual product aesthetics: Concept and measurement Journal of Consumer Research. 29: 551-565. DOI: 10.1086/346250 |
0.324 |
|
| 1999 |
Evans KR, Arnold TJ, Grant JA. Combining Service and Sales at the Point of Customer Contact: A Retail Banking Example Journal of Service Research. 2: 34-49. DOI: 10.1177/109467059921004 |
0.388 |
|
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