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Anne L. Roggeveen, Ph.D. - Publications

Affiliations: 
2001 Columbia University, New York, NY 
Area:
Marketing Business Administration
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40 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2020 Roggeveen AL, Sethuraman R. Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions Journal of Retailing. DOI: 10.1016/J.Jretai.2020.08.001  0.302
2020 Grewal D, Roggeveen AL. Understanding Retail Experiences and Customer Journey Management Journal of Retailing. 96: 3-8. DOI: 10.1016/J.Jretai.2020.02.002  0.352
2020 Roggeveen AL, Sethuraman R. Journal of Retailing Updates Journal of Retailing. 96: 1-2. DOI: 10.1016/J.Jretai.2020.02.001  0.32
2020 Roggeveen AL, Grewal D, Schweiger EB. The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience Journal of Retailing. 96: 128-137. DOI: 10.1016/J.Jretai.2019.11.002  0.412
2020 Xia L, Roggeveen AL. When it’s too good to be true: Consumers’ reactions and firms’ responses to unintended price mistakes Journal of Business Research. 114: 16-29. DOI: 10.1016/J.Jbusres.2020.03.024  0.386
2020 Grewal D, Kroschke M, Mende M, Roggeveen AL, Scott ML. Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings Journal of Interactive Marketing. 51: 9-25. DOI: 10.1016/J.Intmar.2020.03.001  0.382
2020 Grewal D, Noble SM, Roggeveen AL, Nordfalt J. The future of in-store technology Journal of the Academy of Marketing Science. 48: 96-113. DOI: 10.1007/S11747-019-00697-Z  0.31
2019 Sarantopoulos P, Theotokis A, Pramatari K, Roggeveen AL. The Impact of a Complement-Based Assortment Organization on Purchases: Journal of Marketing Research. 56: 459-478. DOI: 10.1177/0022243718823698  0.324
2019 Hallock W, Roggeveen AL, Crittenden V. Firm-level perspectives on social media engagement: an exploratory study Qualitative Market Research: An International Journal. 22: 217-226. DOI: 10.1108/Qmr-01-2017-0025  0.365
2019 Roggeveen AL, Beitelspacher L. Understanding and implementing CRM initiatives in international markets International Marketing Review. 37: 735-746. DOI: 10.1108/Imr-04-2019-0121  0.318
2017 Grewal D, Roggeveen AL, Nordfält J. The Future of Retailing Journal of Retailing. 93: 1-6. DOI: 10.1016/J.Jretai.2016.12.008  0.305
2017 Grewal D, Roggeveen AL, Sisodia R, Nordfält J. Enhancing Customer Engagement Through Consciousness Journal of Retailing. 93: 55-64. DOI: 10.1016/J.Jretai.2016.12.001  0.408
2016 Aguirre E, Roggeveen AL, Grewal D, Wetzels M. The personalization-privacy paradox: implications for new media Journal of Consumer Marketing. 33: 98-110. DOI: 10.1108/Jcm-06-2015-1458  0.349
2016 Roggeveen AL, Nordfält J, Grewal D. Do Digital Displays Enhance Sales? Role of Retail Format and Message Content Journal of Retailing. 92: 122-131. DOI: 10.1016/J.Jretai.2015.08.001  0.354
2016 González EM, Esteva E, Roggeveen AL, Grewal D. Amount off versus percentage off—when does it matter? Journal of Business Research. 69: 1022-1027. DOI: 10.1016/J.Jbusres.2015.08.014  0.4
2016 Grewal D, Roggeveen AL, Nordfält J. Roles of retailer tactics and customer-specific factors in shopper marketing: Substantive, methodological, and conceptual issues Journal of Business Research. 69: 1009-1013. DOI: 10.1016/J.Jbusres.2015.08.012  0.418
2015 Roggeveen AL, Grewal D, Townsend C, Krishnan R. The impact of dynamic presentation format on consumer preferences for hedonic products and services Journal of Marketing. 79: 34-49. DOI: 10.1509/Jm.13.0521  0.343
2014 Coulter KS, Roggeveen AL. Price number relationships and deal processing fluency: The effects of approximation sequences and number multiples Journal of Marketing Research. 51: 69-82. DOI: 10.1509/Jmr.12.0438  0.386
2014 Grewal D, Roggeveen AL, Nordfält J. Pricing in the Modern World: The role of pricerelated and non-price related cues Journal of Product and Brand Management. 23: 397-400. DOI: 10.1108/Jpbm-06-2014-0649  0.409
2014 Grewal D, Roggeveen AL, Lindsey-Mullikin J. The contingent effects of semantic price cues Journal of Retailing. 90: 198-205. DOI: 10.1016/J.Jretai.2014.01.005  0.399
2014 Roggeveen AL, Goodstein RC, Grewal D. Improving the Effect of Guarantees: The Role of a Retailer's Reputation Journal of Retailing. 90: 27-39. DOI: 10.1016/J.Jretai.2013.11.003  0.363
2014 Motyka S, Grewal D, Puccinelli NM, Roggeveen AL, Avnet T, Daryanto A, de Ruyter K, Wetzels M. Regulatory fit: A meta-analytic synthesis Journal of Consumer Psychology. 24: 394-410. DOI: 10.1016/J.Jcps.2013.11.004  0.334
2014 Lindström A, Berg H, Nordfält J, Roggeveen AL, Grewal D. Does the presence of a mannequin head change shopping behavior? Journal of Business Research. DOI: 10.1016/J.Jbusres.2015.04.011  0.3
2014 Spence C, Puccinelli NM, Grewal D, Roggeveen AL. Store atmospherics: A multisensory perspective Psychology and Marketing. 31: 472-488. DOI: 10.1002/Mar.20709  0.411
2014 Grewal D, Roggeveen AL, Puccinelli NM, Spence C. Retail atmospherics and in-store nonverbal cues: An introduction Psychology and Marketing. 31: 469-471. DOI: 10.1002/Mar.20708  0.393
2012 Coulter KS, Roggeveen A. Deal or no deal?: How number of buyers, purchase limit, and time-to-expiration impact purchase decisions on group buying websites Journal of Research in Interactive Marketing. 6: 78-95. DOI: 10.1108/17505931211265408  0.372
2012 Grewal D, Kopalle P, Marmorstein H, Roggeveen AL. Does Travel Time to Stores Matter? The Role of Merchandise Availability Journal of Retailing. 88: 437-444. DOI: 10.1016/J.Jretai.2012.03.002  0.343
2012 Grewal D, Roggeveen AL, Compeau LD, Levy M. Retail Value-Based Pricing Strategies: New Times, New Technologies, New Consumers Journal of Retailing. 88: 1-6. DOI: 10.1016/J.Jretai.2011.12.001  0.348
2012 Roggeveen AL, Tsiros M, Grewal D. Understanding the co-creation effect: When does collaborating with customers provide a lift to service recovery? Journal of the Academy of Marketing Science. 40: 771-790. DOI: 10.1007/S11747-011-0274-1  0.429
2011 Grewal D, Roggeveen AL, Compeau LD, Levy M. Evolving pricing practices: The role of new business models Journal of Product and Brand Management. 20: 510-513. DOI: 10.1108/10610421111181813  0.415
2011 Wilcox K, Roggeveen AL, Grewal D. Shall I tell you now or later? Assimilation and contrast in the evaluation of experiential products Journal of Consumer Research. 38: 763-773. DOI: 10.1086/660702  0.359
2009 Verhoef PC, Lemon KN, Parasuraman A, Roggeveen AL, Tsiros M, Schlesinger LA. Customer Experience Creation: Determinants, Dynamics and Management Strategies Journal of Retailing. 85: 31-41. DOI: 10.1016/J.Jretai.2008.11.001  0.415
2008 Grewal D, Roggeveen AL, Tsiros M. The Effect of Compensation on Repurchase Intentions in Service Recovery Journal of Retailing. 84: 424-434. DOI: 10.1016/J.Jretai.2008.06.002  0.309
2008 Bharadwaj N, Roggeveen AL. The impact of offshored and outsourced call service centers on customer appraisals Marketing Letters. 19: 13-23. DOI: 10.1007/S11002-007-9025-Y  0.379
2007 Johar GV, Roggeveen AL. Changing False Beliefs from Repeated Advertising: The Role of Claim-Refutation Alignment Journal of Consumer Psychology. 17: 118-127. DOI: 10.1016/S1057-7408(07)70018-9  0.637
2007 Roggeveen AL, Bharadwaj N, Hoyer WD. How call center location impacts expectations of service from reputable versus lesser known firms Journal of Retailing. 83: 403-410. DOI: 10.1016/J.Jretai.2007.03.008  0.38
2007 Estelami H, Grewal D, Roggeveen AL. The negative effect of policy restrictions on consumers' post-purchase reactions to price-matching guarantees Journal of the Academy of Marketing Science. 35: 208-219. DOI: 10.1007/S11747-007-0024-6  0.404
2006 Roggeveen AL, Grewal D, Gotlieb J. Does the frame of a comparative ad moderate the effectiveness of extrinsic information cues? Journal of Consumer Research. 33: 115-122. DOI: 10.1086/504142  0.37
2004 Roggeveen AL, Johar GV. Integration of Discrepant Sales Forecasts: The Influence of Plausibility Inferences Based on an Evoked Range Journal of Marketing Research. 41: 19-30. DOI: 10.1509/Jmkr.41.1.19.25079  0.617
2002 Roggeveen AL, Johar GV. Perceived Source Variability Versus Familiarity: Testing Competing Explanations for the Truth Effect Journal of Consumer Psychology. 12: 81-91. DOI: 10.1207/S15327663Jcp1202_02  0.614
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