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Valerie S. Folkes - Publications

Affiliations: 
University of Southern California, Los Angeles, CA, United States 
Area:
Marketing Business Administration, Social Psychology
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37 high-probability publications. We are testing a new system for linking publications to authors. You can help! If you notice any inaccuracies, please sign in and mark papers as correct or incorrect matches. If you identify any major omissions or other inaccuracies in the publication list, please let us know.

Year Citation  Score
2018 Reimann M, MacInnis DJ, Folkes VS, Uhalde A, Pol G. Insights into the Experience of Brand Betrayal: From What People Say and What the Brain Reveals Journal of the Association For Consumer Research. 3: 240-254. DOI: 10.1086/697077  0.383
2018 Johnson AR, Folkes VS, Wang J. When one bad apple spoils consumers’ judgment of the brand: exposure to an employee’s non-workplace transgression and potential remedies Journal of the Academy of Marketing Science. 46: 725-743. DOI: 10.1007/S11747-018-0588-3  0.432
2017 MacInnis DJ, Folkes VS. Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me Journal of Consumer Psychology. 27: 355-374. DOI: 10.1016/J.Jcps.2016.12.003  0.334
2013 Koppitsch S, Folkes VS, MacInnis D, Porath C. The Way a Salesperson Manages Service Providers Influences Customers’ Anger About Problems Journal of Personal Selling & Sales Management. 33: 67-77. DOI: 10.2753/Pss0885-3134330106  0.64
2013 Folkes VS, Matta S. When a product takes on characteristics of the person who created it: Sometimes it sounds sweeter Journal of Consumer Psychology. 23: 19-35. DOI: 10.1016/J.Jcps.2012.01.006  0.716
2011 Porath C, MacInnis DJ, Folkes V. It’s Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company Journal of Service Research. 14: 302-317. DOI: 10.2139/Ssrn.1768039  0.429
2011 Porath C, MacInnis D, Folkes VS. It’s Unfair Journal of Service Research. 14: 302-317. DOI: 10.1177/1094670511404393  0.416
2010 Porath C, MacInnis D, Folkes V. Witnessing Incivility among Employees: Effects on Consumer Anger and Negative Inferences about Companies Journal of Consumer Research. 37: 292-303. DOI: 10.1086/651565  0.4
2010 MacInnis DJ, Folkes VS. The disciplinary status of consumer behavior: A sociology of science perspective on key controversies Journal of Consumer Research. 36: 899-914. DOI: 10.1086/644610  0.321
2009 Kamins MA, Folkes VS, Fedorikhin A. Promotional Bundles and Consumers' Price Judgments: When the Best Things in Life Are Not Free Journal of Consumer Research. 36: 660-670. DOI: 10.1086/599806  0.43
2009 Reimer A, Folkes V. Consumers' inferences about quality across diverse service providers Psychology & Marketing. 26: 1066-1078. DOI: 10.1002/Mar.20312  0.391
2007 Johnson AR, Folkes VS. How Consumers' Assessments of the Difficulty of Manufacturing a Product Influence Quality Perceptions Journal of the Academy of Marketing Science. 35: 317-328. DOI: 10.2139/Ssrn.918080  0.4
2005 Matta S, Folkes VS. Inferences about the Brand from Counterstereotypical Service Providers Journal of Consumer Research. 32: 196-206. DOI: 10.1086/432229  0.731
2004 Folkes V, Matta S. The effect of package shape on consumers' judgments of product volume: Attention as a mental contaminant Journal of Consumer Research. 31: 390-401. DOI: 10.1086/422117  0.704
2004 Kamins MA, Drèze X, Folkes VS. Effects of Seller-Supplied Prices on Buyers' Product Evaluations: Reference Prices in an Internet Auction Context Journal of Consumer Research. 30: 622-628. DOI: 10.1086/380294  0.336
2003 Folkes VS, Whang YO. Account-giving for a corporate transgression influences moral judgment: when those who "spin" condone harm-doing. The Journal of Applied Psychology. 88: 79-86. PMID 12675396 DOI: 10.1037/0021-9010.88.1.79  0.355
2003 Folkes VS, Patrick VM. The Positivity Effect in Perceptions of Services: Seen One, Seen Them All? Journal of Consumer Research. 30: 125-137. DOI: 10.1086/374693  0.423
1999 Folkes VS, Kamins MA. Effects of Information About Firms’ Ethical and Unethical Actions on Consumers’ Attitudes Journal of Consumer Psychology. 8: 243-259. DOI: 10.1207/S15327663Jcp0803_03  0.448
1998 Lassar WM, Folkes VS, Grewal D, Costley C. Consumer Affective Reactions to Product Problems When the Timing of Warranty Expiration Varies Journal of Business Research. 42: 265-270. DOI: 10.1016/S0148-2963(97)00123-9  0.396
1997 Kamins MA, Folkes VS, Perner L. Consumer Responses to Rumors: Good News, Bad News Journal of Consumer Psychology. 6: 165-187. DOI: 10.1207/S15327663Jcp0602_03  0.37
1995 Folkes V, Wheat RD. Consumers' price perceptions of promoted products Journal of Retailing. 71: 317-328. DOI: 10.1016/0022-4359(95)90028-4  0.415
1993 Folkes VS, Martin IM, Gupta K. When to Say When: Effects of Supply on Usage Journal of Consumer Research. 20: 467-477. DOI: 10.1086/209362  0.407
1988 Folkes VS. The Availability Heuristic and Perceived Risk Journal of Consumer Research. 15: 13-23. DOI: 10.1086/209141  0.367
1988 Folkes VS. Recent Attribution Research in Consumer Behavior: A Review and New Directions Journal of Consumer Research. 14: 548-565. DOI: 10.1086/209135  0.389
1987 Weiner B, Amirkhan J, Folkes VS, Verette JA. An attributional analysis of excuse giving: studies of a naive theory of emotion. Journal of Personality and Social Psychology. 52: 316-324. PMID 3559894 DOI: 10.1037//0022-3514.52.2.316  0.695
1987 Folkes VS, Koletsky S, Graham JL. A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport Journal of Consumer Research. 13: 534-539. DOI: 10.1086/209086  0.36
1987 Curren MT, Folkes VS. Attributional influences on consumers' desires to communicate about products Psychology & Marketing. 4: 31-45. DOI: 10.1002/Mar.4220040105  0.431
1986 Folkes VS, Kotsos B. Buyers' and Sellers' Explanations for Product Failure: Who Done It?: Journal of Marketing. 50: 74-80. DOI: 10.1177/002224298605000206  0.303
1985 Folkes VS. Mindlessness or mindfulness: A partial replication and extension of Langer, Blank, and Chanowitz. Journal of Personality and Social Psychology. 48: 600-604. DOI: 10.1037/0022-3514.48.3.600  0.319
1984 Folkes VS. Consumer Reactions to Product Failure: An Attributional Approach Journal of Consumer Research. 10: 398-409. DOI: 10.1086/208978  0.382
1984 Folkes VS, Marcoux RE. Beauty and the attributions of the beholder Journal of Experimental Social Psychology. 20: 514-530. DOI: 10.1016/0022-1031(84)90041-6  0.344
1982 Folkes VS. Forming Relationships and the Matching Hypothesis Personality and Social Psychology Bulletin. 8: 631-636. DOI: 10.1177/0146167282084005  0.341
1982 Folkes VS. Communicating the reasons for social rejection Journal of Experimental Social Psychology. 18: 235-252. DOI: 10.1016/0022-1031(82)90052-X  0.365
1981 Folkes VS, Morgenstern D. Account-Giving and Social Perception Personality and Social Psychology Bulletin. 7: 451-458. DOI: 10.1177/014616728173014  0.373
1977 Folkes VS, Weiner B. Motivational Determinants of Coalition Formation. Journal of Experimental Social Psychology. 13: 536-542. DOI: 10.1016/0022-1031(77)90052-X  0.517
1977 Folkes VS, Sears DO. Does everybody like a liker? Journal of Experimental Social Psychology. 13: 505-519. DOI: 10.1016/0022-1031(77)90050-6  0.36
1976 Meyer W, Folkes V, Weiner B. The perceived informational value and affective consequences of choice behavior and intermediate difficulty task selection Journal of Research in Personality. 10: 410-423. DOI: 10.1016/0092-6566(76)90055-6  0.538
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